TOEIC LR Collection 2 Test 6

The Waverly Hotel: Lost Property Notice Each morning, housekeeping staff collect property left in guest rooms and public areas and bring it to the Guest Services Desk to ___131___ a record of every article received. A guest who is missing an item should notify the desk and describe it, giving the room number and the date. Staff cannot confirm ownership from appearance alone. ___132___, an item is released only when the description a guest gives matches the record on file. Items are stored in a ___133___ and labeled container for thirty days. Articles unclaimed after that period are given to a local charity and cannot be recovered. Money, passports, and similar valuables are not held under this arrangement. ___134___. Guests with questions about either arrangement may speak to any member of our staff. Thank you for your cooperation.

April 14 Ms. Diane Sorensen Ridgeway Facility Services 218 Sherman Avenue Winslow, MI 48822 Dear Ms. Sorensen, I am writing at your written request about Antonio Reyes, whom I supervised directly at Kingsford Services for four years. Although he was hired for entry-level work, training new staff was added to his duties in his second year. Throughout a ___135___ period of heavy demand that lasted from March through August, we worked with two fewer employees. Staff at his level are not expected to reorganize their own coverage. ___136___, he drafted a revised rotation and reviewed it with me. You asked me to comment on his scheduling experience. His authority never extended beyond a single shift. ___137___. He also corrected errors in the weekly time records. I recommend Mr. Reyes without reservation and appreciate your ___138___. Sincerely, Andrew Pittman Operations Manager

HAVERTON, March 4. Ashford Kitchen Supply has leased the vacant storefront on Talbot Street and will open its ninth branch on April 18. Founded in 1996 as a family-run shop, the chain has maintained ___139___ expansion, adding one store every three years. The sales floor will offer a wide ___140___ of pots, baking tools, and appliances supplied by regional manufacturers. The branch will ___141___ house a service counter, where customers may place special orders and have knives sharpened. Shelf space has been set aside for goods made by county producers. "This block offers parking, and the windows let us display large items," said Gregory Poulsen, the operations manager. He added that the store will stay open until nine o'clock each evening during its first week. ___142___.

From: Edward Brennan To: Helen Aldridge, Building Services Date: March 14 Subject: Tuesday morning room booking Dear Ms. Aldridge, Our department holds a standing booking for Room 214 on Tuesday mornings, and I am writing to ask that it be moved to a larger room. Two teams have joined the meeting since January, and attendance has grown from eight to nineteen. ___143___. The replacement room would need seating for twenty, a wall screen, and table space for printed handouts. Tuesday mornings remain our preference. Once a larger room is assigned, we ___144___ no further changes this year, though we are ___145___ to meet on Wednesday or on another floor if necessary. Could you also tell me what the room setup service covers and whether advance notice is required? Upon your ___146___ of the change, we will release Room 214 immediately. Please reply before next Tuesday. My extension is 47. Regards, Edward Brennan Accounts Department

Marlow Energy — Business Support Support Home | Billing | Meter Readings This page is for account holders whose latest statement shows estimated usage. Once a reading is recorded here, your figure replaces the estimate and the account is corrected. 1. Account number: Enter the eight digits shown on your statement. 2. Meter serial: Copy the letters printed on the meter. Call the support desk if they cannot be read. 3. Reading: Enter the digits from left to right. A photograph of the display must be attached. 4. Optional reminder service: Select this to receive an e-mail before each period closes. Readings accepted by account class Account class Readings accepted Standard business Once each month Seasonal business Once every three months Readings must reach us within ten days of the statement date, except on accounts with a remote meter, which report automatically.

Saturday Room Assignments Participants: Tomas Herrera, Nadia Fowler, Yusuf Aydin Tomas Herrera (10:12 A.M.): The seminar group has raised its number from 30 to 48. We put them in the Juniper Room, and that room seats 35, so we'll have to set up something larger for Saturday. Nadia Fowler (10:15 A.M.): Then let's trade rooms. The awards dinner has the Aspen Room and only 24 guests. Would Juniper still suit them? Tomas Herrera (10:19 A.M.): Easily. They want round tables, and Juniper has those. Chairs are the problem. Aspen needs twenty more, and ours are stacked in Juniper. Nadia Fowler (10:24 A.M.): Yusuf, is there time to shift them across this afternoon? Yusuf Aydin (10:31 A.M.): Doable, if someone helps me with the stacks. I'm changing the bulbs in Aspen after lunch anyway. Nadia Fowler (10:36 A.M.): Good. I'll call the seminar organizer, Tomas tells the florist where the dinner flowers go now, and the chairs must be in place before setup closes at 4:00 P.M.

Protective Clothing Entitlement Election To: Site Support Office, Building 2 Form reference: PC-12 [Enter your details, mark one reason, and list each item wanted with its size and quantity. Return the sheet to your supervising manager for initials before the closing date below.] Employee name: Bernadette Olvera Work area: Inbound goods Staff number: 4187 Reason: [ ] First issue [X] Scheduled replacement [ ] Size change Items elected this cycle — scheduled replacement allowance: three items* Item Size Quantity Work jacket Large 1 Work pants 34 2 Protective gloves Medium 1 Collection point: stores window, Level 1 Submitted by (initials): B. O. Supervising manager (initials): D. F. Closing date: 14 March. Sheets received after that date are held for the next production order. *Quantities above the allowance are charged through payroll under Clothing Standard CS-9.

To: Paula Osei From: Miriam Castellano Date: March 12 Subject: Results of the spring suggestion round Dear Ms. Osei, Of the twenty-six ideas submitted this spring, the one chosen by the panel is yours: labeling the storage cabinets by category so shared items can be found quickly. Please describe it to your colleagues for about five minutes at the staff meeting on March 20. There is no need to prepare slides or a handout. Although adoption will begin in the fourth-floor supply room only, extension to the other floors is possible if the three-month trial period goes well. Several colleagues have already asked how the labeling would work on an ordinary workday, so please allow time for their questions. Miriam Castellano Coordinator, Workplace Improvement Office P.S. A gift certificate will also be presented to you at the meeting.

Tool Library Opens Two-Week Return Period With No Charges Overdue equipment accepted at the counter, with borrowing rights restored PEMBERTON (March 3) — The Pemberton Community Tool Library will accept overdue equipment without charge from March 16 through March 27. Late fees of 40 cents per day already recorded on those loans will be canceled for any item handed back within that period. Records show that many membership accounts have not been able to take out equipment, because tools borrowed last season were never returned. --[1]--. Once the missing item is checked in, the restriction is removed the same day. --[2]--. Items must be handed to staff at the service counter while the counter is open. --[3]--. The unattended after-hours return slot may not be used during this period, because each tool is inspected as it is received. "Every ladder or sander left in a garage is one that another member cannot borrow, and our volunteers can check in only so many items each evening," said Ivan Lindqvist, equipment program coordinator. Powered garden machinery and any item outstanding for more than 180 days remain subject to the usual daily charge. --[4]--. Questions may be directed to 555-0142. The counter is staffed from 10 A.M. to 6 P.M., Tuesday through Saturday.

Service category: Office furnishing rental (Tiverton Office Hire) Rating: 4 out of 5 Length of hire: 9 weeks Account type: Business (verified) Posted: March 14 Nothing I read before booking told me where the limits of this arrangement lie, so I am setting them out here. Our lease ended nine weeks before the new floor was ready, and buying desks we would then store would have cost more than hiring. We took 24 pieces. Delivery staff removed the protective covers on arrival. The desks and seating were sound. The three storage cabinets, though, were too shallow to hold our files upright. An exchange must be requested while at least fourteen days of the term remain, and we were inside that window, so I asked for deeper units. They arrived four days later rather than the next working day. I claimed nothing off the invoice and booked a second short hire in February. The total came to $2,150, which our relocation budget covered easily, though delivery and collection are billed separately and the rate list does not say so. Suits: short projects needing standard desks and seating. Does not suit: teams with unusual storage needs, or terms under three weeks. Postings appear only after this site verifies an invoice.

Beckworth Art Supply Celebrating Twenty Years on Halstead Street Anniversary Week: Monday, June 8, through Saturday, June 13 For twenty years, painters, students, and hobbyists in this neighborhood have shopped at our counter, and we are grateful to every one of you. --[1]--. A gift for you. During anniversary week, a commemorative pocket sketchbook showing our original storefront will be waiting at the front counter. Any purchase, of any size, entitles you to one, and we ask that each customer take only one copy. --[2]--. Your work on our walls. From the first day of anniversary week, the long wall beside the front window, cleared when we moved our paper racks to the back of the store, will be given over to work by our customers. Our staff will mount every piece, so you need only bring the work in. Conditions for submissions: nothing larger than 40 by 50 centimeters, unframed and unmounted work only, since each piece is held with clips, and all work handed in by Friday, June 5. --[3]--. Thank you for shopping with us, and we look forward to seeing your work. --[4]--. The staff of Beckworth Art Supply *The display will be taken down on Saturday, June 20, and pieces may be collected at the counter from the following Monday.

Group thread: Kelbrook sample intake Tuesday, June 10 Marisol Cadena (1:40 P.M.): Merton Grill called. Their kitchen manager took four water samples at nine this morning and left them at our north unit instead of here. She needs results by Friday. Tobias Ruiz (1:44 P.M.): Nothing came in from the grill on this morning's collection round, so she must have left the box at the door. Graham, is it on your intake shelf? Graham Purcell (1:49 P.M.): Found it at the back, with the grill's name on the lid. Marisol Cadena (1:52 P.M.): Is a collection time written on the bottles? Graham Purcell (1:55 P.M.): No, only the date. I'm at the north unit until six, and my next shift at the main site is tomorrow morning. The machine here is out for servicing, so nothing can be run at this end. I'll write the box up on the intake sheet once you decide. Tobias Ruiz (1:58 P.M.): I could pick the box up on my four o'clock run and bring it over. Graham Purcell (2:01 P.M.): One minute, someone's at the door. Marisol Cadena (2:04 P.M.): That won't get us very far. Your run doesn't reach the main site until after five, and water that old tells us nothing. Graham Purcell (2:07 P.M.): Back. Two conditions apply before we can accept water. First, it has to reach one of our sites within eight hours of being taken. Second, every bottle has to be sealed and marked with the time of collection. Neither applies here. Marisol Cadena (2:12 P.M.): I'll ask for a fresh set first thing tomorrow, and mailing them is not an option. [Call logged under reference NR-2408.]

Foxley Engineering Company — Family Open Day Guest Registration Form reference: GR-1146 Open Day: Saturday, May 17 Return this sheet by Friday, May 2 Employee name: Denise Voss Department: Quality Control Internal extension: 244 Guest places claimed: 4 Guest name Age band* Meal Ruth Voss 12 and over Standard Peter Voss 12 and over Vegetarian Ida Voss Under 12 Standard Felix Voss Under 12 Standard 1. Hand the completed sheet to the Plant Office by the date shown above. Sheets are not accepted by internal mail. 2. Each employee may register up to four guests. If a fifth name is entered, it is placed on a waiting list, and the office confirms the place one week before the visit. 3. Employee parking permits do not cover guest vehicles. Visitor spaces beside the main gate must be used. A midday meal in the site cafeteria is included with every guest place at no charge. Printed group photographs are sold at the reception desk for $6 each. *Although the assembly hall is part of the standard tour, guests recorded in the under-12 band may not enter it. Those guests wait in the display room with the employee named above. Safety glasses are lent at the hall entrance to the guests who go in. I have read the site rules and accept responsibility for the conduct of my guests during the visit. Signature: Denise Voss Date: April 28 Office use only Guest badges printed by office: ____ Cafeteria list sent to catering: ____

To: Mr. Douglas Peralta From: Repairs Counter, Mowbray Works Date: March 20 Subject: Result of your purchase protection claim Claim reference: RC-5140 Thank you for leaving your machine with us on March 12 with your completed claim form. You mentioned then that you plan to travel to work on it each morning once it is returned. The rear hub has failed and no longer turns freely. The rim above it is bent and several spokes are loose. The saddle and the handlebar grips show ordinary wear only, and the helmet you left with the machine is undamaged. Covered by the plan: a new rear hub, supplied and fitted at no charge. Not covered by the plan: straightening the rim and replacing spokes, $58.00, of which $19.00 is workshop labor. We forwarded our findings to the maker's support office, which has ruled that a hub failure of this kind falls inside the plan but impact damage to a rim does not. The replacement hub came from our regional stock depot and is already here. Your purchase record was already on file, so we did not need to ask you for it. Please approve the second line in writing before we begin the work. We can hold the machine for ten days. Without a reply by March 30, you will need to collect it unrepaired. We will also check the seat height at no charge before the machine leaves us. You will find our counter beside the luggage shop. Ellis Karvonen Repairs Counter, Mowbray Works P.S. We will take care of the labor portion shown on the second line ourselves, as the machine has waited here longer than we promised.

Oakbourne Cleaning Services Out-of-hours visit booking request Form 12, revision 3 Office use: reference ______ Section A — Premises Business name: ______ Address: ______ Contact name and telephone: ______ Section B — Areas to be treated Tick each area below and name anything in it that the crew must leave untouched. Sales floor [ ] ______ Staff room [ ] ______ Offices [ ] ______ Section C — Visit timing (tick one only) [ ] 6:00 p.m. to 9:00 p.m. — a member of your staff stays on the premises throughout. [ ] 9:00 p.m. to 1:00 a.m. — a keyholder lets the crew in and returns at the end of the visit to lock up. [ ] 4:00 a.m. to 8:00 a.m. — a set of keys is lodged at our office one business day beforehand. Section D — Entrance (tick one only) The arrival allowance is time set aside before work begins. [ ] Ground-floor door with parking beside it — allowance 15 minutes [ ] Door reached by stairs only, or parking more than 100 yards away — allowance 45 minutes Conditions for every booking Our crews bring their own machines and water, so nothing is supplied at the premises. Treated carpet must not be walked on for six hours. A booked date may be changed once, with three business days' notice. Signature: ______ Date: ______ Return this form to our office at least seven days before the requested date. ---------------------- The late evening slot suited us Rating: 5 out of 5 — service used: out-of-hours carpet cleaning Colin Radcliffe, owner of a toy shop, Norbury district Our shop closes at eight, and I did not want machines running around customers, so I chose the later evening time. I let the crew in myself at nine and came back at 12:30 to lock up after them. Our unit sits above a bakery and has no elevator, so the crew carried every machine up two flights from the street, and work on the carpet still began before ten. They worked around the display shelves with real care, and nothing was marked. That is not the main reason we changed suppliers, though. The company we used last year told us to clear the floor ourselves before each visit, which kept two of my staff late the night before. This crew moves the furniture out and puts it back as part of the job. Would book again: Yes

Staff Facilities Office Notice SL-1187 Posted March 4, second floor facilities area After the refurbishment, the storage banks have been re-lettered, and units are being assigned again for the year beginning April 1. Read across the chart below to find your bank, the size of unit it holds, who it is for, and where the key is collected. Bank Unit size Assigned to Keys collected from Bank C, first floor, north corridor Full height Staff on site every working day, floors 1-2 Mail room, ground floor Bank D, third floor, beside the west stairwell Half height Staff on site on set days, two holders to a unit Print room, second floor Bank F, fourth floor, copier alcove Full height Staff on site every working day, floors 3-4 Staff entrance desk Bank G, basement Full height Department equipment, one key per team Staff Facilities Office 1. Old units must be emptied by March 27; anything left inside will be removed. 2. In Banks C and F, a full-height unit is held by one person and is offered only to staff who are on site every working day. 3. Staff who attend on set days only are paired, two holders to each half-height unit. 4. No key is issued until the signed shared-use record for that unit has been handed in. 5. Cynthia Barlowe, who kept the holder register until February, has moved to the north site; additions and changes now go to Beatrice Ndiaye. Questions: Staff Facilities Office, extension 246. ---------------------- To: Yolanda Prieto From: Malcolm Hutchins Sent: March 18 Reference: SL-1187 Copy to: Bridget Solano For the current holder of storage unit 12: Request: your application for a full-height single unit has been reviewed and cannot be granted for the coming year. Assignment: unit 7 has been allotted to you and to Bridget Solano together. The bank concerned is the one on the third floor, beside the west stairwell. Each of you keeps a key, and both keys are issued at the same time. Before issue: the shared-use record must carry both signatures before any key leaves this office. Please sign the attached copy and pass it to Ms. Solano for hers. Your old key goes to the staff entrance desk once your present unit is empty. Malcolm Hutchins Staff Facilities Office Extension 246 P.S. The chart posted in the facilities area gives the collection point for every bank.

Workplace First-Aid Refresher Program — Reference FR-2071 Sessions: March 16 to March 27 Group Session days Site Who may join ▲ ■ Places R1 Monday to Wednesday North Site All certificate holders ▲ ■ 12 R2 Thursday and Friday North Site All certificate holders ▲ ■ 12 R3 Thursday and Friday South Site All certificate holders ▲ 12 R4 Thursday and Friday South Site Team leaders only ✱ ▲ ■ 12 ▲ basic care review, included in every group ■ emergency response module, required for holders who staff a first-aid post ✱ restricted group; other holders may not enroll Ceilings are fixed; later requests go to the next program Billing categories: standard, certificate valid on the session date; late, certificate expired before that date; visitor, no certificate held Holders may enroll at either site Enrollment is arranged only through the Site Services Office. ---------------------- To: Carla Thibault From: Gavin Mulvaney Copy: Frances Zamora Date: March 5 Subject: Loading bay cover and refresher places Reference: FR-2071 Carla, First, the refresher chart is now posted here. My certificate lapses on March 14, and the site must keep four qualified first-aiders on duty. Second, on my own place: I am on the loading bay Monday through Wednesday and cannot be released, and my post requires the emergency response module. I am not a team leader, so only one group is open to me. Third, please take the first-aid calls for the loading bay from March 15 until my new certificate is issued. Finally, Frances has a copy because no outside provider is paid here until she has checked the figures against the site's spending limits. The statement lists your place under a group code that is not the one you named, so please confirm which group you joined. I will send both confirmations to the office on Friday. G. M. Stores Assistant, North Site Extension 236 ---------------------- Brantwood Safety Training Account reference: 4482-R Billing period: March 1 to March 31 Ordering office: Site Services Office, Ravensdale Packaging Contact: accounts desk, extension 402 Holder Group Rate category Note Carla Thibault R3 Standard Enrolled and confirmed Hector Ortega R1 Standard Place held; holder name may be changed Louise Braithwaite R4 Late Full module repeated Subtotal: $540.00 Adjustment: standing account credit, $45.00 Total due: $495.00 1. Payment is due within twenty-one days of the billing date. 2. A named holder may be replaced by another certificate holder if we receive written notice at least three working days before the first session. Please quote the account reference with payment.

Launch Stock Apportionment — Reference AL-3164 Circulation: all store managers | Issued: April 5 by the Merchandising Office, Fielding Home Stores Basis of apportionment The maker of our new tableware range can produce only about half the quantity our branches requested for the opening week. Allotments have therefore been set from each branch's recorded display group and not from the amount ordered. The attached listing replaces the sheet circulated on April 2, which showed the Padworth entry twice. Claiming your allotment No allotment is held automatically. Every store manager must confirm in writing to this office that the branch will take its full figure. The closing date is not the same for all branches. It is printed in the caption for your display group on the listing. Unclaimed units and early supply Units not claimed by a group's closing date pass to the branches of the group above, in the order in which they are listed. A branch marked with an asterisk has an extended stockroom and receives its delivery one week before the rest of its group. Clara Nilsson, Merchandising Controller Internal line 4120 ---------------------- Launch Stock Allotment Listing — Reference AL-3164 Display Group 1 — claim by April 8, supplied week of April 21 Hazelmere: 32 units Upton: 32 units Display Group 2 — claim by April 10, supplied week of April 28 Millbrook: 20 units Sedgely*: 20 units Display Group 3 — claim by April 15, supplied week of May 5 Rothwell: 12 units Padworth: 12 units Display Group 4 — claim by April 17, supplied week of May 12 Vinehall: 6 units Dunmore: 6 units Footnote: A further 40 units are held in reserve at the central depot and are not allotted to any branch. ---------------------- To: Merchandising Office From: Gideon Mensah Date: April 12 Subject: Entry for this branch under Reference AL-3164 Attachment referred to: Launch Stock Allotment Listing To the Merchandising Office: The listing shows this branch in Display Group 3, which follows the floor plan recorded at our space review two years ago. Since the refit was completed in February, our display area for tableware is the same size as the area at Millbrook, and the two stores now hold the same number of shelving bays. I would be grateful if the register could be brought up to date and our figure reissued before the closing date that applies to this branch. Please let me know what confirmation the office requires. Gideon Mensah Store Manager Rothwell Copy: Ursula Bianchi, District Manager

To: All staff who claim work travel costs From: Harriet Vance Date: August 24 Subject: Entering your own travel costs Attached: Staff Travel Payment Rates, Version 3 Dear colleagues, From September 1, travel costs are entered by the traveler, and paper claim forms are no longer accepted. Three steps apply. First, enter each journey on a separate line with its date, the way you traveled and the distance covered. Second, ask your supervisor to mark the line as agreed. Nothing is printed for signature, and no paper reaches this office. Third, use the attached sheet for the amount payable and for the kinds of travel that need a receipt. A line is paid in the following month's run only if it is complete — entered, agreed and carrying any receipt required — by the 25th of the month. Runs are made in the second week of each month. Questions to the extension below. Harriet Vance Employee Payments Office Extension 4120 ---------------------- Staff Travel Payment Rates — Version 3, in force from September 1 Travel category Payment basis Amount payable Receipt required Own car, self-driven Per mile 32 cents* No Bicycle Per mile 12 cents No Train or scheduled bus Per journey Ticket price Yes Taxi Per journey Meter fare** Yes * A journey longer than 50 miles is paid at 38 cents a mile for its whole distance. ** Payable only where this office agreed to the taxi beforehand. Without that agreement, only the train or bus amount is paid. Rates are reviewed each January. ---------------------- To: Nina Whitfield From: Lydia Steadman Date: September 26 Subject: Your travel claim Claim reference: TR-3096 Dear Ms. Whitfield, Thank you for the four journeys entered under the reference above. Three lines are complete and agreed by your supervisor. They include the 70-mile drive you made to the training day in your own car. These three will be paid in the October run. The fourth line is not yet complete. You bought your tickets at the station, and travel of that kind is paid only when the ticket is attached to the line. You wrote that you will scan it this week, after this month's cutoff, so that amount will reach you in a later run. The Saved Journey list may help you. It keeps the details of routes you use often, so the same distance need not be typed again. L. S. Sent from the travel claim system.