TOEIC LR Collection 2 Test 5

April 14 Mr. Vernon Iglesias Zeller Printing Services 48 Milford Road Rockwell, OH 44012 Dear Mr. Iglesias, Thank you for your April 6 request to reorder twelve cases of film for the Model 118 laminator on your trade account. ___131___. Our recommended replacement and the reason follow below. The Model 145 takes the same sheet width and works faster. Your account number, your price band, and your monthly delivery ___132___ all stay as they are. The Model 118 and its film cartridges ___133___ in February, when the manufacturer narrowed its product range. We can send one Model 145 free of charge for a two-week test. Remaining Model 118 film can be supplied while stock lasts. Please reply by April 30 to ___134___ the quantity you need, or call me with any questions. Sincerely, Oliver Dawes Customer Accounts, Jessup Supply Company

Winter Term Schedule: Member Input Wanted Maple Grove Recreation Center is planning its winter schedule, and no sessions have been fixed yet. We can still consider your ___135___ for the activities, times, and skill levels you would like to see offered. Leave a note at the front desk, call the office, or use our website form. Entries from every member ___136___ welcome until November 30. Please send yours ___137___. There are only a few open time slots, and the timetable is set once room bookings are confirmed. Every message we receive is read by the program staff, and the classes named most often go on the timetable first. ___138___. That note will be posted with the finished schedule on the lobby board in early December. Thank you for helping us plan the term, and ask any staff member for help.

From: Owen Ellsworth, Tavistock Parcel Service To: Janet Fulmer Date: June 4 Subject: Delivery attempt at your office Dear Ms. Fulmer, Our driver called at your office on Tuesday in order to ___139___ the two cartons addressed to you. No one authorized to sign was present, so the handover could not be completed. The cartons are now held at our Orchard Road depot, where they will remain secure. ___140___. To arrange a second attempt, reply with your ___141___ of a date for the coming week. You may instead collect the cartons at the depot, bringing photo identification and the reference number from our driver's notice. We keep items for ten business days. If we receive no instruction by June 18, the cartons will go back to the sender. Please note that our policy requires a signature for shipments of this value, and we cannot release ___142___ to anyone who is not authorized to sign. Owen Ellsworth Depot Supervisor, Tavistock Parcel Service

WAVERLY, March 12. Sedgwick Building Services has been selected through competitive bidding to maintain the newly completed Meridian Office Center. The five-year agreement will double the ___143___ of work the firm handles each month. To keep pace, Sedgwick has hired eighteen employees. The property alone will require several crews each day. ___144___, existing clients will keep their current schedules and rates. The new hires also allow the firm to serve the city's eastern district, where two more office buildings are under construction. "Our record on multi-tenant sites decided this," said Philip Nakamura, the company's operations director. Louise Ferraro, who managed the bidding, said cost was not the only factor. All bids ___145___ by a panel weighing response times alongside price. Work begins June 1, and a summary of the agreement has been posted on the company's website. ___146___.

Training Session Card Session reference: TS-318 Date held: March 4 Status: Completed [X] Name: Vera Kaczmarek Department: Purchasing Session attended: 3 of 4 Rate the following (1 = poor, 4 = excellent): Instructor explanation: 4 Practice worksheets: 4 Pace of session: 3 Room equipment: not rated, no equipment used in this session Follow-up (mark one): [X] Send me the extended reading list. [ ] Place me on the waiting list for the advanced session. Contact e-mail: v.kaczmarek@bexhillgroup.com Comments: The sample forms we filled in were the most useful part. More practice time on the second exercise would help. Return this card to the tray at the training room desk by 5:00 P.M. today. Cards marked for the reading list go to the training coordinator, who sends the list only if the contact line above is completed. Initials: V. K. Date: March 4

Beckworth Wholesale Merchants Billing Services Office Account reference: BC-2740 Dear Ms. Quinlan, Because our agreement with the printing vendor ends this winter, monthly statements for your account will be delivered through our secure online portal, beginning with the March billing cycle. To set up your access, please complete the three steps below. 1. Enter the account reference printed above. 2. Enter the temporary password, which is being mailed to you separately this week. 3. Confirm the mailing address we hold for your account before February 20. Accounts not activated by that date will receive statements through the portal only, unless a printed copy is requested. Sincerely, Hugh Zambrano, Billing Services Manager Telephone 555-0143 Note: printed statements remain available on request, at a handling charge of $1.50 per copy. A request covers the remainder of the billing year and must be renewed each billing year.

Ashcombe Municipal Archive Visitor Information / Reading Rooms / Access Conditions Reading Room Access Conditions The table below lists the categories of material held here, the reading room for each, and the waiting time after you check in at the desk. Category of material Consultation area Waiting time after check-in Council minutes and reports Ground-floor reading room 20 minutes Maps and building plans ** First-floor reading room 45 minutes Photographs First-floor reading room 45 minutes; copies may be ordered at the desk Newspapers on microfilm Ground-floor reading room 20 minutes * Items in all four categories must be requested on the online order form by 4:00 P.M. on the day before your visit. ** Handling supports for maps and building plans are issued at the desk and must be used at all times. Last revised: 4 March Current opening hours Comments on this page

To: Office managers, tenant companies From: Building Operations Office Date: March 3 Subject: Loading bay arrival windows Applies to: Goods delivered by vehicle Vehicles waiting to unload have been backing onto the street entrance. Beginning March 17, deliveries will be accepted only in the window assigned to your floors. Tenant floors Window (Monday through Friday) Floors 2-4 8:00-9:30 A.M. Floors 5-7 10:00-11:30 A.M. Floors 8-10 1:00-2:30 P.M. Office managers must pass their assigned window to their suppliers. The dock attendant admits one vehicle per window. A second vehicle for the same window waits in the Pemberton Street side lane and is admitted only if a later window is unused. Unloading must finish within 20 minutes. Note: Hand-carried packets and courier envelopes are not covered. They continue to reach occupants through the lobby reception desk. H. M., extension 2216

To: All employees who travel overnight From: Miriam Escalante, Central Travel Desk Date: February 5 Subject: Booking overnight accommodation Dear colleagues, Beginning March 2, overnight accommodation will no longer be arranged by individual travelers or by their departments. Every request will instead be placed by this desk on your behalf. --[1]--. For each trip, the desk will select from the properties we hold under agreement, confirm the reservation, and have the room charge billed directly to the company account. You will therefore not pay for the room and claim the amount back afterward. --[2]--. Incidental charges such as meals and parking remain yours to settle at the property. We currently hold agreements with properties in eleven cities. A number of client sites and smaller offices lie outside that list. --[3]--. The agreed rates can be secured only if the desk receives your request at least ten business days before the first night. Requests that arrive later will be booked at whatever rate the property is offering that week. For trips already scheduled in March, please send the dates, the destination, and the number of nights to the desk before February 16. --[4]--. Miriam Escalante Coordinator, Central Travel Desk Reference code TR-905. Questions may be directed to extension 2140.

FIRST MONTH FREE AT GARNET ROAD STORAGE Clean, secure space for the growing small business Local shops, trades, and offices that need more room can now try a ground-floor unit for a full month at no charge.* Each unit is sized to meet the storage needs of a business that keeps stock, records, or tools on hand. Forty units were added to our west building last spring, and all three sizes are available now. Choose your unit Small: 25 square feet, $45 per month. Ground-floor door opening onto the parking area. Medium: 50 square feet, $70 per month. Extra-wide doorway for pallet deliveries. Large: 100 square feet, $110 per month. Temperature and humidity control. Shelving kits may be added to any unit for $15 per month. Every unit above includes entry to the building at any hour, seven days a week. To enroll, visit the office with proof of business registration and reference code GS-274. Office hours: Monday through Saturday, 8:00 A.M. to 6:00 P.M. Carts and hand trucks may be borrowed at the front desk during office hours. *The free month is available to first-time business renters only. Rental then continues month to month, and written notice must reach the office at least ten days before the next renewal date.

Tarrington Parks Division Corley Park Evening Fitness Program Posted: March 14 To: All enrolled participants The evening fitness sessions continue on the schedule issued when you enrolled, on Tuesdays and Thursdays at 6:30 P.M. on the north lawn. Because the lawn cannot be used safely during heavy rain, a standing indoor arrangement now applies to those sessions. --[1]--. A session is moved indoors whenever rain is falling at 4:00 P.M. on a session day. Light drizzle earlier in the day does not change the outdoor plan. --[2]--. On such evenings the group meets in Activity Room B at the park field house. That room holds 24 participants, considerably fewer than the lawn. --[3]--. Places are given in the order of arrival, and the door opens at 6:15 P.M. A session lost to rain is not repeated later in the season. --[4]--. The evening's status is announced by 4:30 P.M., and participants should confirm it before traveling to the park. Individual telephone calls and messages are not sent. Note The mats and hand weights stored in the box beside the lawn are not carried to Activity Room B. Recorded status line: 555-0143.

Thread: East walkway works — tenant contacts Participants: Lidia Kubiak, Julian Behrens, Renata Vogel Date: Tuesday, March 4 Lidia Kubiak (10:52): Two shops on the east walkway called. Ferndale Books and Selby Coffee House both say the drilling drowns out conversation at their counters. The works have run quietly for two weeks, and another stage follows. Julian Behrens (10:55): Which stage is Halvern running now? Renata Vogel (10:58): I am on the east walkway, and you can hear it from the upper concourse. They began the noisy part of stage three today, and the foreman wants any change to the start time from us in writing before he books the crew. Julian Behrens (11:02): Then move that stage to before we open. We could also ask the shops to keep their connecting doors shut. Lidia Kubiak (11:05): I am with you there. The doors are the shops' own call, though. Renata Vogel (11:09): So far the shops here are the only ones affected. Halvern posted this at the site gate: Stage 3: lifting the worn tiles along the east walkway. Stage 4: laying and sealing the replacement surface. Julian Behrens (11:12): Trading starts at 10:00 A.M., so the loud work must stop by 9:30. Our cleaning crew can go over the walkway before the doors open. Renata Vogel (11:15): The foreman raised evening work, but Danforth Security locks the service entrance at 8:00 P.M. and cannot staff it later. Lidia Kubiak (11:19): Julian, the shops are yours, a note under each door today. I will take care of the written notice for the foreman, and one of you confirm back to me before Thursday morning. Attached to this thread: works schedule EW-3312.

Portman Workspace Center — Visiting Service Calendar Issued by: Anton Kirby, Facilities and Services Cycle covered: May 5 through May 29 Version 2, reissued April 28. This version replaces the calendar posted April 21. Every appointment offered in the previous cycle was claimed within two days of posting. The calendar is therefore being prepared for each month rather than for each quarter. Slot Service Visiting lead Tuesday, May 6, 9:30 to 11:30 A.M. Bookkeeping and tax questions Ingrid Nyberg, Kilburn Business Advisors Tuesday, May 6, 1:00 to 3:00 P.M. Computer and network support Malik Chowdhury, Overton Technical Services Wednesday, May 21, 10:00 A.M. to 12:00 P.M. Business insurance review Ingrid Nyberg, Kilburn Business Advisors Wednesday, May 21, 2:00 to 4:00 P.M. Contract and licensing advice* Yolanda Iverson, Fitzgerald Law Office *This session is held at the Fitzgerald Law Office on Latimer Street. All other sessions take place in the ground-floor meeting room. How to claim an appointment 1. Requests are accepted at the membership desk or by internal telephone no later than three days before the session. 2. Each appointment lasts thirty minutes. Appointments for contract and licensing advice last one hour. 3. Only one appointment per visit day may be held by a member, so that as many members as possible are seen. No fee is charged. If a reserved time cannot be used, inform Gordon Lomax the day before so that it may be offered to someone else. From the June cycle, a design studio will join the calendar and hold a session on printed materials for members. Reservations: Sylvia Boland, Membership Desk, extension 218.

Yardley Weekly Journal — Advertising Department Booking Order Form Account No.: 5518-27 Form AD-12, Rev. 4 Section A — Account particulars Business account name: Ottley and Company Contact person: Petra Kovach Telephone: 555-0148 E-mail: p.kovach@ottleyco.com Placement category, one marked: Retail Display ( ), Classified Services (X), Public Notices ( ), Employment ( ) Section B — Schedule and charges Cycle Publication date Size band Charge One March 6 Band C $84.00 Two March 13 Band C $84.00 Three March 20 Band C $84.00 Subtotal $252.00 Series reduction, three or more issues booked, 10 percent -$25.20 Total due $226.80 Section C — Wording to be printed (maximum 50 words for Band C) Rugs and upholstery cleaned by hand at our workshop, with stubborn marks treated at no extra charge. Short-term storage of seasonal rugs is available through the winter. Collection and return by our own van within twelve miles of town. Written estimates free. Ask about our wool care guide. Section D — Conditions The advertisement will run in the Classified Services pages of each issue listed above. Two copies of every issue containing it are mailed to the account address at no charge. Payment falls due within fourteen days of the last publication date shown. Orders reaching this desk after 4:00 P.M. on the Monday before a publication date are entered for the following cycle. Customer signature: Petra Kovach Date: February 24 For office use only Received by: D. W. Reference: SI-4630 Proof sent to the contact e-mail address one business day after entry. Changes to the wording must be sent to this desk in writing at least three business days before the publication date affected.

Ainsworth Manufacturing — Supplier Records Office Approved Supplier List: Registration Categories Page last revised: February 2 Scope: An outside business is entered on the approved supplier list under one of the four categories set out below. Each category states the work it covers, the document that must accompany the form, the time needed to review a file, and the availability expected of the registrant. Applicants select the single category that matches the way their business operates. Category A — Unscheduled repair work Work covered: repairs to building equipment requested at short notice. Document required: current certificate of liability insurance. Review period: three weeks. Availability expected: telephone answered at every hour of the day, and a worker able to reach the site on the day the call is made. Category B — Scheduled servicing Work covered: planned servicing of ventilation and heating equipment on a yearly calendar. Document required: signed servicing-standards agreement. Review period: four weeks. Availability expected: visits booked at least one week ahead, with no calls accepted outside office hours. Category C — Parts and materials supply Work covered: delivery of replacement parts and consumable materials to the central store. Document required: current product price list. Review period: ten business days. Availability expected: deliveries brought on weekdays between 8:00 A.M. and 4:00 P.M. Category D — Inspection and testing Work covered: annual safety inspections and equipment testing. Document required: current certificate of liability insurance. Review period: five weeks. Availability expected: inspection dates agreed one month in advance. Where to send: completed forms, together with the document listed for the chosen category, reach the Supplier Records Office by e-mail or by internal mail. Incomplete files: a file that is missing a listed document is kept on record, and the review period shown for the category begins on the day that document reaches this office. Notice of the decision is sent to the applicant at the end of that period. ---------------------- To: Supplier Records Office, Ainsworth Manufacturing From: Ivan Kowalski Date: February 26 Subject: Registration as an approved supplier Reference: VC-2185 Attachment: 1 file Dear Supplier Records Office, One of your maintenance supervisors suggested that I write to you after our crew repaired two heating units at your plant last month. I have since studied your category page and completed the form, which is attached. Our shop keeps two vans loaded with parts at all times, which allows us to meet requests that arrive without notice. Our telephone is never left unattended, and a technician can normally be at a customer's site a few hours after a call, weekends included. One document, however, is not yet in my hands. Our insurer is preparing a renewed certificate of liability insurance and expects to issue it in about ten days. Could you tell me whether the review period shown on your page starts when the form arrives or only when that certificate is received? I would also be glad of your confirmation that I have selected the right category for the work we do. Sincerely, Ivan Kowalski Lindow Mechanical Services Reference VC-2185 Enclosure: completed registration form, one page

To: Nadia Whitcomb, Office Services Coordinator, Vallance Machine Works From: Nathan Ostrowski, Production Desk, Carrick Print Works Date: March 6 Subject: Binding of your procedure manuals Reference: Order PJ-4270 — printing scheduled for March 17 Dear Ms. Whitcomb, Thank you for the specifications you sent on Monday. We have compared them with the binding schedule printed below and entered the suitable option on your order, so no further instructions are needed from you at this stage. Binding. Each method on the schedule holds only a limited range of pages, so the count you supplied settled most of the question. Your manuals come to 180 pages each, and you noted that the crews must be able to lay them open flat on a workbench. Finishing. You asked about two extras beyond the standard inclusions: index tabs and foil lettering for the front cover. One of them is made in our own shop and will simply be added to your invoice. The other is marked on the schedule as an item we do not produce, so you will need to order it from an outside finisher. Delivery to your site office has already been booked with a courier at no extra charge. Should you prefer a different method, please notify us at least three business days before the printing date. After that point the setup cannot be changed. Sincerely, Nathan Ostrowski Production Coordinator Production Desk, Carrick Print Works Desk hours: Monday through Friday, 8:00 A.M. to 5:00 P.M. The binding schedule referred to above is reproduced below. ---------------------- Carrick Print Works — Binding Options Schedule B, valid for orders placed through June 30 Option Binding method and opening Pages per copy Included in the price * Available on request Option 1 Stapled at the fold; opens flat Up to 48 Trimmed edges Colored cover stock; foil lettering ◆ Option 2 Plastic coil; opens flat 48 to 250 Trimmed edges; clear front sheet Index tabs; foil lettering ◆ Option 3 Glued spine; does not open flat 80 to 400 Printed spine title Ribbon marker; foil lettering ◆ Option 4 Sewn into board covers; does not open flat 300 to 800 Printed spine title; cloth-covered boards Slipcase; foil lettering ◆ * All four options include one bound sample copy for your approval before the full run, together with packing in labeled cartons. ◆ Foil lettering is not produced in our shop and must be ordered by the customer from an outside finisher.

Coburn Business Rewards — Catalog valid March 1 through May 31 A new catalog is issued every three months, and items are seldom carried over. Reward category Representative items Credit required Supply and handling Office Furnishings Desk chair, storage cabinet 12,000 Delivered by our own trucks on a weekday morning. A signature is required. Business Technology Tablet computer, portable projector 8,000 Shipped to the member directly by the manufacturer. Our branches do not hold these items. Everyday Supplies Bundle Copier paper and ink cartridges 6,000 Held in branch stockrooms; must be collected within thirty days of approval. Break Room Refreshments Coffee machine, water dispenser 4,000 Held at the member's home branch for collection. Claim forms are held at every branch counter. ---------------------- To: Rewards Administration Desk, Coburn Office Supply From: Rosemary Attwell Date: April 14 Subject: Rewards balances at our two offices Accounts concerned: RW-6314 (Eastgate office), RW-6320 (Ambleside office) Copy: Branch Accounts Team To the Rewards Administration Desk: Our practice keeps a rewards account for each of its two offices. The Eastgate account shows 5,600 credits, of which 3,000 were awarded under the spring bonus offer rather than earned on purchases. The Ambleside account shows 2,600 credits, all earned on supply orders. Two years ago we claimed a coffee machine for the Eastgate break room. Neither balance is large enough on its own, so I am asking that the two totals be brought together under the Eastgate account. Our records room could use the storage cabinet in the current catalog, though I expect that is beyond our reach. Otherwise we would like the single item of greatest value that our combined credit will cover. Thank you for your assistance, Rosemary Attwell Office Manager, Lassiter Dental Group Eastgate office P.S. The Eastgate credit expires on May 31, so an early decision would help us. ---------------------- Combining Rewards Balances: Program Rules For member businesses holding accounts at more than one branch. A. Who may ask, and how Both accounts must be registered to the same member business, and the request must be put in writing by the person named as the contact on each account. Requests from other staff are returned without action. B. Credit that carries across Credit earned on supply orders carries across in full. Credit awarded through a bonus offer carries across at half its value, and the reduction is applied before the two totals are added. C. What a combined balance cannot buy A combined balance may not be used for any category supplied by an outside company rather than from the program's own stock. Those items must be claimed against a single account. D. Timing Requests are settled within ten business days. Credit that expires during that period cannot be restored. Questions may be sent to the Rewards Administration Desk.

Product Development Notes Home Panel Findings Lead to Two Design Changes Two features of the cordless sweeper made by Hollingsworth Home Products were altered after the company's first home trial cycle closed in March. The dust container on the sample unit was enlarged, and the power switch was moved from the body of the machine to the handle. Comments about the noise of the motor were also common, but the motor itself was left unchanged. Ninety households took part, each using a preproduction unit for six weeks in place of its own cleaning equipment and filing three short written reports. "A machine behaves differently in a home than it does in our testing rooms," said Nigel Braithwaite, who manages the panel program at the research office. "Neither change would have been made without the panel." The cycle now under way differs in one respect. Members are being placed in two groups, and one group will keep its sample unit for twelve weeks instead of six. Gwen Aldridge, contributing writer, Household Trade Review [Figures supplied by the manufacturer's research office.] ---------------------- Subject: Home panel, cycle beginning in May To: Lucia Moreno From: Nigel Braithwaite Date: May 2 Panel reference: HP-6402 Enclosed: Home Panel Reporting Schedule Hello Ms. Moreno, Your place on the current panel is confirmed, and everything you need for the coming weeks is set out below. Your trial will run for twelve weeks rather than the usual six, so the unit is due back with us in early August. The kit will reach you on May 5. It contains one sweeper, a spare filter, and a care sheet. The sweeper is the revised sample built after the first cycle, not the standard unit now sold in stores. The enclosed schedule gives the reporting dates. Please read the rows marked for a longer trial as well as the rows that apply to everyone. Please write back to confirm that a weekday delivery can be accepted at your address, as the courier will not hold the kit for a second day. Nigel Braithwaite Panel Coordinator Research Office, Hollingsworth Home Products Telephone extension 218 P.S. Please keep the shipping carton. You will need it to send the unit back at the end of the trial. ---------------------- Home Panel Reporting Schedule Scope: applies to every member enrolled in the cycle beginning in May. Rows marked extended use apply only to members whose trial period runs for twelve weeks. Round Reporting window Report covers Attach with report Round 1 May 12-18 First two weeks of use No attachment Round 2 June 2-8 Results on two types of floor Two photographs of the unit in use Round 3 June 16-22 Overall opinion of the unit Completed condition checklist Round 4 (extended use) July 28 - August 3 Performance after long use Battery charging log 1. Reports are entered on the member page of the company website. Paper reports are not accepted. 2. A member who misses a reporting window should telephone the research office, which will set a single replacement date.

Display Window Directory: Spring Season Site reference Location Window size Zone Fixture provided † DW-207 Unit 2, Torrance Walk Small Zone A Wall shelf unit DW-215 Unit 12, Dunbar Road Small Zone B Wall shelf unit DW-231 Unit 9, Barrow Street Medium Zone A Hanging rail DW-244 Unit 4, Mercer Street Medium Zone B Two-tier wooden plinth DW-252 Unit 6, Prescott Arcade Large Zone A Freestanding steel rack * * The steel rack at DW-252 is being repaired. A glass case is supplied at that site until the end of March. † Lighting is not included at any site. Makers supply their own lamps and power cords. Questions about this directory: Window Program Desk, Larkfield Town Center Partnership, 18 Voss Street. ---------------------- www.larkfieldpartnership.org/displaywindows Display Windows for Local Makers Who takes part The program borrows shop windows that stand empty between tenants and fills them with work by makers based in the town. The categories change each season. Last season's round covered hand-bound books and woven baskets. This season the program is open to makers working in clay, glass, wood, or textiles. How sites are allocated Sites are grouped by window size, and makers who submit larger work are offered the wider windows. Each allocated site comes with one loaned fixture, listed in the site directory. The fixture stays in the window for the season and is returned to the office when the display closes. Before you install Every maker must attend one briefing session before any work is placed in a window. Makers holding Zone A sites attend on 6 March at Larkfield Market House. Makers holding Zone B sites attend on 8 March at Oxley Community Hall. Start times are sent by e-mail. Bring your allocation notice with you. Send questions to the Window Program Desk, 18 Voss Street, or use the form on this page. ---------------------- To: Window Program Desk, Larkfield Town Center Partnership From: Camille Batista Sent: 24 February Subject: Site DW-244 Attachment: allocation notice Dear Window Program Staff, Thank you for the notice confirming that site DW-244 on Mercer Street has been allocated to me for the coming season. Each of my pieces is shaped on a wheel, left to dry for a week, and then fired twice, so the larger bowls are far heavier than they look. Could you tell me whether the fixture provided at my site will hold weight of that kind, or whether a stronger stand can be arranged instead? I plan to attend the briefing session for my zone and would be grateful if you could confirm the start time. I print my own price cards and labels, so I can bring a set as a sample if that would help. Regards, Camille Batista Batista Studio, Unit 3, Quarry Lane www.camillebatista.com