Wobridge Academy

TOEIC Listening & Reading

TOEIC LR Collection 2 Test 4

120 min · 7 sections · 200 questions

Practise
Section

Part 1 — Photographs

Listening · 3 min · 6 questions

Question group 11 – 6

Questions 1-6.

  1. 1.
    ABCD
  2. 2.
    ABCD
  3. 3.
    ABCD
  4. 4.
    ABCD
  5. 5.
    ABCD
  6. 6.
    ABCD

Part 2 — Question-Response

Listening · 9 min · 25 questions

Question group 17 – 31

Questions 7-31.

  1. 7.
    ABC
  2. 8.
    ABC
  3. 9.
    ABC
  4. 10.
    ABC
  5. 11.
    ABC
  6. 12.
    ABC
  7. 13.
    ABC
  8. 14.
    ABC
  9. 15.
    ABC
  10. 16.
    ABC
  11. 17.
    ABC
  12. 18.
    ABC
  13. 19.
    ABC
  14. 20.
    ABC
  15. 21.
    ABC
  16. 22.
    ABC
  17. 23.
    ABC
  18. 24.
    ABC
  19. 25.
    ABC
  20. 26.
    ABC
  21. 27.
    ABC
  22. 28.
    ABC
  23. 29.
    ABC
  24. 30.
    ABC
  25. 31.
    ABC

Part 3 — Conversations

Listening · 17 min · 39 questions

Question group 132 – 34

Questions 32-34.

  1. 32.

    Where most likely are the speakers?

    • AAt a machine repair shop
    • BAt a shipping warehouse
    • CAt a manufacturing plant
    • DAt a supermarket stockroom
  2. 33.

    What problem does the woman report?

    • AAn order has not been completed.
    • BA machine has stopped working.
    • CHer crew is short of people.
    • DSome supplies arrived late today.
  3. 34.

    What does the man request?

    • AA part for the labeling machine
    • BExtra help from the other line
    • CA record of the completed work
    • DA phone number for maintenance

Question group 235 – 37

Questions 35-37.

  1. 35.

    What does the woman say the management company recently did?

    • AIt enlarged the parking area.
    • BIt added a second entrance.
    • CIt hired evening security staff.
    • DIt extended the stores' hours.
  2. 36.

    Why is the woman pleased about a change?

    • AHer store is earning more money.
    • BHer monthly rent has been reduced.
    • CHer customers have more parking spaces.
    • DHer store now closes earlier each day.
  3. 37.

    What does the man suggest the woman do?

    • AInterview some workers in advance.
    • BDescribe the duties in writing.
    • CAdvertise the position in her window.
    • DChange the store's closing time.

Question group 338 – 40

Questions 38-40.

  1. 38.

    What do the speakers say happened last week?

    • AA company moved to a larger location.
    • BA phone line was out of service.
    • CA workshop was remodeled.
    • DA buyers' show took place.
  2. 39.

    In what industry do the speakers most likely work?

    • ARetail sales
    • BConstruction
    • CTransportation
    • DManufacturing
  3. 40.

    What is the man planning to do next week?

    • AMove equipment into a new building.
    • BShow visitors around his workplace.
    • CAttend an industry exhibition.
    • DInterview a job candidate.

Question group 441 – 43

Questions 41-43.

  1. 41.

    What does the man ask the woman to do?

    • AReduce a delivery quantity.
    • BCancel a subscription.
    • CCorrect a mailing address.
    • DIssue a billing credit.
  2. 42.

    What does the man say he will do with the extra copies?

    • AShip them back to the publisher.
    • BOffer them to office visitors.
    • CForward them to the home staff.
    • DSet them aside for recycling.
  3. 43.

    What does the woman say about Redstone Digital?

    • AIt is offered only to new clients.
    • BIt requires one shared password.
    • CIt includes earlier issues as well.
    • DIt becomes available next month.

Question group 544 – 46

Questions 44-46.

  1. 44.

    Why is the man calling the woman?

    • ATo confirm a recent order
    • BTo schedule an installation visit
    • CTo offer a discount on equipment
    • DTo gather her comments on a product
  2. 45.

    What do the speakers say about the shelves?

    • AThey are the company's newest model.
    • BThey make good use of limited space.
    • CThey were installed in one day.
    • DThey are sold at a reduced price.
  3. 46.

    What does the woman promise to do tomorrow?

    • AApprove a suggested draft
    • BSend some written comments
    • CTake some product photographs
    • DPlace another shelving order

Question group 647 – 49

Questions 47-49.

  1. 47.

    Which department does the man belong to?

    • ACustomer Service
    • BEquipment Services
    • CStaff Training
    • DTechnical Support
  2. 48.

    What difficulty does the woman report?

    • AA meeting room is still in use.
    • BA borrowed item cannot be found.
    • CA group session has been moved.
    • DA second machine is unavailable.
  3. 49.

    What does the man promise to do?

    • AHave an assistant pick up the unit.
    • BTake a device to another office.
    • CReserve the equipment for next week.
    • DSend a machine out for repair.

Question group 750 – 52

Questions 50-52.

  1. 50.

    Where most likely are the speakers?

    • AAt a parking garage
    • BAt a shopping center
    • CAt a coffee shop
    • DAt a train station
  2. 51.

    What does the woman explain to the man?

    • AThe regular use of public announcements
    • BThe owner's earlier call to the desk
    • CThe length of time an item is held
    • DThe man's need to visit the security office
  3. 52.

    What does the man say he will do?

    • ACome back to the desk next week
    • BDeliver the wallet to the security office
    • CPost a notice about it online
    • DGive the staff his contact information

Question group 853 – 55

Questions 53-55.

  1. 53.

    What kind of company has the man called?

    • AA travel booking agency
    • BA vehicle rental agency
    • CA passenger bus company
    • DAn event planning agency
  2. 54.

    What problem does the woman identify?

    • AA forty-eight-seat vehicle is unavailable.
    • BThe trip exceeds a driver's work limit.
    • CHighway work has closed the route.
    • DThe budget has not been approved.
  3. 55.

    What does the woman agree to do?

    • AProvide two cost estimates
    • BHold the vehicle for the group
    • CArrange a second driver
    • DContact the man's manager

Question group 956 – 58

Questions 56-58.

  1. 56.

    What will happen on Thursday?

    • AThe company will move to a new building.
    • BThe held mail will all be delivered.
    • CThe branch will start renting out boxes.
    • DRepair work will begin on one floor.
  2. 57.

    What has the woman forgotten to do?

    • ANotify some delivery companies.
    • BNotify her company's clients.
    • CReserve a storage box.
    • DConfirm a new office address.
  3. 58.

    According to the man, what does the branch have available?

    • AMail forwarding to another address
    • BA longer holding period
    • CBoxes for rent on site
    • DA pause on courier shipments

Question group 1059 – 61

Questions 59-61.

  1. 59.

    Why has the woman come to the community center?

    • ATo enter a baking contest
    • BTo teach a class for beginners
    • CTo judge a baking contest
    • DTo set out entries on tables
  2. 60.

    What does the woman say she is most experienced in?

    • ABaking bread
    • BBaking cakes
    • CMaking preserves
    • DTeaching beginners
  3. 61.

    What does the woman say she values about the center?

    • AIt displays the work of every baker.
    • BIt writes comments for all the entrants.
    • CIt offers baking classes for beginners.
    • DIt gives ribbons to the top three bakers.

Question group 1162 – 64

Questions 62-64.

  1. 62.

    Look at the graphic. Which office will take part in a separate session?

    • ABayside
    • BLarkfield
    • CElmhurst
    • DGlenmore
  2. 63.

    What does the man offer to do?

    • AChange the meeting hour every month
    • BInform the other locations of the decision
    • CReserve the meeting room at headquarters
    • DPrepare the monthly figures summary
  3. 64.

    What does the woman remind the man about?

    • AA separate session for one office
    • BA reservation for the meeting room
    • CA document that must go out in advance
    • DA recording of the monthly call

Question group 1265 – 67

Questions 65-67.

  1. 65.

    Why does the woman want to speak with the man?

    • ATo announce a change to his schedule
    • BTo ask him to lead a training class
    • CTo report a problem with a vehicle
    • DTo point out an upcoming deadline
  2. 66.

    Look at the graphic. Which session will the man attend?

    • AAlderton Center
    • BBramwell Center
    • CColvin Center
    • DDenham Center
  3. 67.

    What will the woman do next?

    • ASend him a registration form
    • BReserve a place in a class
    • CEnroll him in an online course
    • DE-mail him a confirmation

Question group 1368 – 70

Questions 68-70.

  1. 68.

    According to the woman, what is one advantage of the new arrangement?

    • AStaff will have more time for signing.
    • BStaff will make fewer trips downstairs.
    • CShipping costs will be lower overall.
    • DOrders will get to customers faster.
  2. 69.

    Look at the graphic. Which pickup do the speakers agree the man's team should use?

    • APickup 1
    • BPickup 2
    • CPickup 3
    • DPickup 4
  3. 70.

    What will the speakers most likely do next?

    • ARevise a posted schedule
    • BCall the truck service
    • CBring down some packages
    • DSpeak with some employees

Part 4 — Talks

Listening · 16 min · 30 questions

Question group 171 – 73

Questions 71-73.

  1. 71.

    Where most likely are the listeners?

    • AIn a hotel lobby
    • BIn a storage facility
    • CIn an office building
    • DIn an apartment building
  2. 72.

    What temporary arrangement will be made?

    • APackage pickup at the lobby desk
    • BDelivery of mail to each home
    • CRepairs to household door locks
    • DMailing of new keys to residents
  3. 73.

    Why must each household visit the management office?

    • ATo collect a replacement key
    • BTo ask about the work schedule
    • CTo claim a held package
    • DTo return the old mailbox keys

Question group 274 – 76

Questions 74-76.

  1. 74.

    Where does the speaker most likely work?

    • AAt an art school
    • BAt a museum
    • CAt a craft store
    • DAt a tour company
  2. 75.

    What is the message mainly about?

    • AOrdering supplies for a craft session
    • BChanging the start time of a group tour
    • CAdding an activity to a scheduled visit
    • DDropping a stop from a walking route
  3. 76.

    What does the speaker say he will do this afternoon?

    • ASend out the updated tour route
    • BConfirm a coworker's availability
    • CRemind the visiting group members
    • DOrder the craft session materials

Question group 377 – 79

Questions 77-79.

  1. 77.

    Who most likely is the speaker?

    • AA delivery driver
    • BA photographer
    • CA furniture maker
    • DA store clerk
  2. 78.

    What does the speaker say is unusual about the turning machine?

    • AHow small it is
    • BWhere it stands
    • CHow old it is
    • DWho repairs it
  3. 79.

    Why does the speaker say, "The section of floor ahead of us is covered with today's sawdust"?

    • AHe wants the listeners to step carefully.
    • BHe wants the listeners to excuse a mess.
    • CHe wants the listeners to avoid one machine.
    • DHe wants the listeners to leave bags outside.

Question group 480 – 82

Questions 80-82.

  1. 80.

    What can the listeners find on the table at the back?

    • AIdentification badges.
    • BFree refreshments.
    • CUnlabeled samples.
    • DNote-taking supplies.
  2. 81.

    What does the speaker most likely mean when he says, "there are no names on those sheets at all"?

    • ANegative comments are acceptable.
    • BEach sheet must include a name.
    • CStaff will match sheets to names.
    • DHandwriting must be easy to read.
  3. 82.

    What are the listeners asked to do now?

    • ATry one of the unlabeled samples.
    • BPick up coffee in the lobby.
    • CDescribe their usual purchases.
    • DWatch a staff demonstration.

Question group 583 – 85

Questions 83-85.

  1. 83.

    What is the speaker mainly discussing?

    • AThe poor condition of shared vehicles
    • BA planned change to delivery routes
    • CA recent increase in fuel costs
    • DA revision of the shift schedule
  2. 84.

    What are the listeners asked to do?

    • ASpeak with a supervisor about any repairs
    • BStart their shifts a little earlier
    • CWrite down details about a vehicle
    • DLeave the keys in a wall cabinet
  3. 85.

    According to the speaker, what will happen next week?

    • AShift times will be adjusted.
    • BNew vans will be delivered.
    • CA storage unit will be installed.
    • DA training session will be scheduled.

Question group 686 – 88

Questions 86-88.

  1. 86.

    What will happen at Beaumont Community Hall this Thursday?

    • AA fundraising dinner will be held.
    • BDonated items will be collected.
    • CA new office will be opened.
    • DDonations will be stored overnight.
  2. 87.

    What does the speaker say about Purcell Moving Company?

    • AIt will print notices for the drive.
    • BIt will transport donations at no cost.
    • CIt will store the goods at its site.
    • DIt will have its drivers sort items.
  3. 88.

    What does the speaker ask donors to do ahead of time?

    • ACall to arrange a drop-off time
    • BSort their donations by category
    • CLabel their boxes and bags
    • DTake their bags to the office

Question group 789 – 91

Questions 89-91.

  1. 89.

    What has the speaker been testing?

    • AStorage shelving
    • BCheckout registers
    • CDelivery vehicles
    • DCleaning equipment
  2. 90.

    What does the speaker imply when he says, "The aisles in our stockroom are narrower than the ones in most stores our size"?

    • AHis stockroom will be enlarged soon.
    • BHis employees damaged some shelving.
    • CHis locations need a smaller machine.
    • DHis company will order that same model.
  3. 91.

    What does the speaker ask Ms. Novak to do?

    • AProvide a revised estimate
    • BMail a product catalog
    • CSchedule an equipment pickup
    • DExtend a trial period

Question group 892 – 94

Questions 92-94.

  1. 92.

    What is the broadcast mainly about?

    • AA rise in seasonal heating rates
    • BA money-saving service for residents
    • CA new way of paying repair bills
    • DA report on the cold season ahead
  2. 93.

    What does the speaker imply when he says, "I still made it in for my show"?

    • AHe missed very little work time.
    • BHe works for the power company.
    • CHe arrived late for his program.
    • DHe paid part of a repair cost.
  3. 94.

    Why does the speaker suggest that listeners gather their past bills?

    • ATo receive money back on a repair
    • BTo prove that they qualify for a visit
    • CTo compare offers from other suppliers
    • DTo track changes in their energy use

Question group 995 – 97

Questions 95-97.

  1. 95.

    Why is the speaker placing a large order?

    • AAn additional workplace must be equipped.
    • BThe main office is replacing furniture.
    • CA busy season has increased demand.
    • DA free delivery offer was available.
  2. 96.

    Look at the graphic. Why will the offer not apply to the speaker's order?

    • AThe order total falls below the minimum.
    • BThe order came in after the daily cutoff.
    • CThe promotion period has already ended.
    • DThe delivery address is too far away.
  3. 97.

    What does the speaker request?

    • AA signature for the incoming shipment
    • BA written figure for the shipping cost
    • CAn extension of the delivery offer
    • DA copy of the latest supply catalog

Question group 1098 – 100

Questions 98-100.

  1. 98.

    Where does the speaker most likely work?

    • AAt a car rental office
    • BAt a parking facility
    • CAt an auto repair shop
    • DAt a bus terminal
  2. 99.

    What does the speaker express appreciation for?

    • APointing drivers toward a newly posted notice
    • BCovering the shifts of an absent coworker
    • CSelling more permits to drivers at the booth
    • DWorking extra hours to check passes manually
  3. 100.

    Look at the graphic. Which monthly rate will be lowered?

    • A$45
    • B$60
    • C$95
    • D$130

Part 5 — Incomplete Sentences

Reading · 20 min · 30 questions

Question group 1101 – 130

Questions 101-130.

  1. 101.

    Although seats may be held by telephone, _____ of a reservation is issued only after the full registration fee has been received.

    • Aconfirm
    • Bconfirms
    • Cconfirmation
    • Dconfirming
  2. 102.

    Because the summer schedule adds a sixth production day, machine operators must indicate a _____ for either the early or the late shift.

    • Apermission
    • Bpreference
    • Creference
    • Ddistinction
  3. 103.

    Once the east gallery renovation is finished next spring, the membership office _____ invitations to a members-only preview evening.

    • Awill send
    • Bsending
    • Chas sent
    • Dsend
  4. 104.

    Since the new online filing system was introduced in April, the permit office has processed a _____ number of applications each week.

    • Aconsideration
    • Bconsiderably
    • Cconsiderable
    • Dconsider
  5. 105.

    _____ of the four buses assigned to the early morning routes is inspected by a mechanic before it leaves the depot.

    • AEach
    • BEvery
    • CEither
    • DWhich
  6. 106.

    Customers visiting the two neighborhood outlets are offered a much narrower _____ of imported coffees than the main downtown store keeps in stock.

    • Aselective
    • Bselected
    • Cselectively
    • Dselection
  7. 107.

    Under the records policy adopted last year, every client file older than five years _____ to a secure off-site warehouse each quarter.

    • Ais transferred
    • Bare transferred
    • Ctransferring
    • Dto be transferred
  8. 108.

    _____ the west entrance nor the parking garage stairwell will be accessible to employees while the new security cameras are being installed next week.

    • AEither
    • BWhether
    • CNeither
    • DNot only
  9. 109.

    In preparation for the winter delivery season, the operations office at Brindle Distribution _____ all warehouse staff to report their jacket sizes during the first week of last month.

    • Ahas advised
    • Bwas advised
    • Cadvised
    • Dto have advised
  10. 110.

    The copy center on the third floor _____ nearly twice as many binding jobs each month since the marketing department stopped sending client reports to an outside printer.

    • Aare handling
    • Bhas handled
    • Cwill handle
    • Dwas handled
  11. 111.

    Although all three bids fell within the approved budget, only one delivery timeline was fully _____ with the installation dates the purchasing committee had set.

    • Aacceptable
    • Bconsistent
    • Cdependent
    • Dfamiliar
  12. 112.

    When a longtime customer reported that its own clients were paying late, the credit department approved a two-week _____ on the overdue invoice rather than applying the standard penalty charge.

    • Aexpansion
    • Badvance
    • Cextension
    • Dreduction
  13. 113.

    Because most employees now read the staff newsletter on a phone, the communications office redesigned the layout with particular _____ to the size of headings and captions.

    • Aattend
    • Battention
    • Cattentively
    • Dattentive
  14. 114.

    The additional workspace on the fourth floor was secured through a ten-year lease agreement _____ Underhill Property Group, allowing the marketing department to add twelve positions before next spring.

    • Aof
    • Bwith
    • Cinto
    • Damong
  15. 115.

    Outgoing packages are now held for a single afternoon pickup instead of being sent out one at a time, _____ has lowered the mailroom's monthly courier charges.

    • Awhich
    • Bthat
    • Cwhat
    • Dso
  16. 116.

    The energy-efficient fixtures installed throughout the main lobby last quarter have already _____ lowered the amount that the building pays each month for electricity.

    • Asignificance
    • Bsignifying
    • Csignificant
    • Dsignificantly
  17. 117.

    Because Mr. Ian Mulvaney will be auditing the two northern branches all next week, the signed supply contracts should be forwarded directly to _____ rather than filed in the head office cabinet.

    • Ahe
    • Bhim
    • Chis
    • Dhimself
  18. 118.

    Because the morning and evening shifts follow different safety procedures, the makeup workshops for employees who miss the annual training are conducted _____ rather than as one combined class.

    • Apromptly
    • Bjointly
    • Cbriefly
    • Dseparately
  19. 119.

    Following two disappointing winter seasons, the resort's entire _____ budget for next year was redirected toward attracting business travelers rather than vacationing families.

    • Amarketed
    • Bmarkets
    • Cmarketing
    • Dmarketable
  20. 120.

    After reviewing three months of order records, the scheduling office decided to increase the standard weekly _____ of deliveries to its downtown restaurant accounts.

    • Afrequent
    • Bfrequently
    • Cfrequency
    • Dfrequented
  21. 121.

    Every enrollment form submitted by newly hired employees _____ an additional signature from a department supervisor before payroll deductions can begin.

    • Arequiring
    • Brequirement
    • Crequire
    • Drequires
  22. 122.

    In response to requests from a number of regular borrowers, the library's circulation department _____ the standard loan period from two weeks to three at the beginning of last month.

    • Ato extend
    • Bextended
    • Cextends
    • Dwas extended
  23. 123.

    All new employees will receive a certificate of participation _____ completion of the mandatory safety training program.

    • Aduring
    • Bsince
    • Cwithin
    • Dupon
  24. 124.

    Although the older models failed repeatedly during peak periods, the laptops issued under the new three-year replacement schedule have _____ handled the department's month-end reporting without a single service call.

    • Areliably
    • Breliable
    • Creliability
    • Drely
  25. 125.

    Employees who join an approved fitness club during the annual enrollment period _____ for half of their monthly dues within ten business days of submitting a receipt.

    • Areimbursing
    • Bis reimbursed
    • Creimburse
    • Dare reimbursed
  26. 126.

    The branch manager's _____ of each overtime claim must be recorded in the payroll system before the hours can be included in the next payment cycle.

    • Aauthorize
    • Bauthorization
    • Cauthorizes
    • Dauthorized
  27. 127.

    Before the interruption notices went out last week, every address on the mailing list was _____ entered into the utility's customer database.

    • Acorrection
    • Bcorrect
    • Ccorrected
    • Dcorrectly
  28. 128.

    Because ticket prices climb as the departure date nears, requests for approved business trips should be filed _____ so that the travel office can secure the lowest available fare.

    • Apromptly
    • Boccasionally
    • Cgradually
    • Dbriefly
  29. 129.

    The revised pay scale approved last month allows each regional branch to advertise _____ salaries for entry-level positions while remaining within the annual hiring budget.

    • Acompetition
    • Bcompetes
    • Ccompetitive
    • Dcompetitively
  30. 130.

    _____ to the newspaper's digital edition from longtime print subscribers has been strong enough to justify reducing weekday home delivery next year.

    • AResponse
    • BResponsive
    • CResponsively
    • DResponded

Part 6 — Text Completion

Reading · 10 min · 16 questions

Question group 1131 – 134

Questions 131-134.

MILLBROOK, June 4. Construction of the Quarry Hill Market Hall has reached structural completion, the city planning authority announced Tuesday. The building will house sixty permanent stalls ___131___ a shared cold room. The site was a disused freight depot until the city bought it two years ago. A regional development loan funded the work. No tenants have been chosen yet. Officials are ___132___ that most stalls will be taken by produce sellers and food producers. "This hall gives traders a ___133___ and affordable base, and it brings fresh food closer to shoppers," said Delia Uribe, the project manager. Application forms are available from the planning office. Stall rent covers use of the cold room. Forms returned after August 15 will be held for a second round. The hall opens on October 3, with the upper level following in November. ___134___.

  1. 131.
    • Ainstead of
    • Balong with
    • Cin addition
    • Dwhenever
  2. 132.
    • Aexpecting
    • Bannouncing
    • Creviewing
    • Dwarning
  3. 133.
    • Areliably
    • Breliability
    • Crelied
    • Dreliable
  4. 134.
    • AAll sixty of the stalls will be in use from day one
    • BThe freight depot closed after the market hall opened
    • CParking fees at the hall will be reviewed each spring
    • DTwenty of those stalls open only in that later stage

Question group 2135 – 138

Questions 135-138.

April 12 Ms. Sabine Ochoa 27 Barlow Street Sutton Falls, OR 97045 Dear Ms. Ochoa, Your certification with the Highfield Institute expires on June 30, and renewal now depends on continuing education rather than on payment alone. Holders must complete thirty hours of approved ___135___ within each three-year cycle. ___136___. Formal courses, supervised workshops, and conference sessions offered by recognized providers all qualify. Routine duties performed at your own workplace do not. Hours earned since this cycle began in July 2022 count in full. ___137___ that date, only ten hours may be carried forward. Please file your record through the member portal by May 15. Records filed later are accepted only with a written extension request. Our office can also send a statement of your reported hours that ___138___ the current total. Sincerely, Elaine Costa Member Services Office

  1. 135.
    • Ainstruction
    • Brenewal
    • Cproviders
    • Dpaperwork
  2. 136.
    • APayment of your annual membership fee is due through the same portal
    • BMost holders reach this total through activities they attend each year
    • CYour current cycle began after you passed the qualifying examination
    • DAny professional task done during the cycle counts toward this total
  3. 137.
    • ABefore
    • BAfter
    • CDespite
    • DAs for
  4. 138.
    • Ashow
    • Bis showing
    • Cshows
    • Dshowed

Question group 3139 – 142

Questions 139-142.

From: Rosalind Kemp To: Trevor Lindquist Date: March 4 Subject: Servicing your delivery vans Dear Mr. Lindquist, Thank you for Monday's call about servicing your nine delivery vans. As you explained, your drivers cannot give up all nine at the same time. ___139___, we have divided the work into three visits. Parts for each visit have been reserved, and the technician time we discussed has been blocked out. ___140___. All of this will be in place before the first visit. Three vans will be taken in on each visit for a complete ___141___ of the brakes and tires. Please leave them at the rear gate by eight. Only three vans are off the road at a time, so deliveries continue, and a loaner van is available if a group runs late. If any detail is wrong, please reply by Wednesday, since unconfirmed hours are released. Please look ___142___ the attached summary and call me with any questions. Sincerely, Rosalind Kemp Service Manager, Westland Fleet Service

  1. 139.
    • AEven so
    • BIn the meantime
    • CUntil then
    • DAccordingly
  2. 140.
    • AA service record has also been opened for your account
    • BYour drivers must bring all nine vans on the first visit
    • CThe vans from the first visit were returned on Friday
    • DThe parts for the second visit have not been ordered yet
  3. 141.
    • Ainspecting
    • Binspects
    • Cinspection
    • Dinspections
  4. 142.
    • Aup
    • Bafter
    • Cinto
    • Dover

Question group 4143 – 146

Questions 143-146.

One-Day Sale of Showroom Models Attention, shoppers. On Saturday, March 8, Averill Home Appliance is ___143___ every refrigerator, washer and oven on our showroom floor. Our spring range arrives next week, and the display units must leave the floor first. Every price is far below normal. Goods are sold as displayed, and quantities are limited to floor stock. Each item must be paid for in full ___144___ the close of the sale day, because nothing can be held overnight. ___145___. Doors open at 8:00 A.M., and buyers are served in order of arrival. Please bring photo identification for the paperwork. Delivery of your purchase and removal of your old unit are included at no charge. The full list is posted at our Ridgeway Avenue store from Wednesday. Upon completion of the sale, every buyer ___146___ a one-year service guarantee.

  1. 143.
    • Areducing
    • Bclearing
    • Cdisplaying
    • Ddelivering
  2. 144.
    • Aafter
    • Bby
    • Csince
    • Dthroughout
  3. 145.
    • ADeposits will be refunded after the spring range has arrived
    • BOur sales staff will cover the rest of the cost for each buyer
    • CThe full price may be settled in cash or with any credit card
    • DDelivery is charged separately once the paperwork is complete
  4. 146.
    • Ato be given
    • Bwas given
    • Cwill be given
    • Dhave been given

Part 7 — Reading Comprehension

Reading · 45 min · 54 questions

Question group 1147 – 148

Questions 147-148.

Scheduled Servicing Record - Record No. SR-4172 Unit reference: HL-260 shared copier Location: equipment room, second floor Service type: routine quarterly servicing Date attended: March 4 Interval: quarterly, visit 2 of 4 Next regular service: June 4 Check item Status Drive belt tension Cleared Control panel calibration (manual section 6) Cleared Feed roller assembly Not cleared (replacement roller ordered, due within ten days; to be fitted on arrival) Power cord and plug Cleared This record stays in the holder fitted beside the paper tray. The machine may be put back into use once the operator confirms that the side cover is fully closed. The visit falls under the current servicing agreement, and charges for parts are issued separately. Technician initials: K. R. Attendance time: 10:45 A.M. Report any fault to the facilities desk, extension 214.

  1. 147.

    Where would the record most likely be found?

    • AOn the machine that was serviced
    • BInside the equipment's operating manual
    • CWith the separate statement of charges
    • DOn the board at the facilities desk
  2. 148.

    What is suggested about the HL-260 copier?

    • AIt will not be visited again until June.
    • BIt cannot be operated until a part arrives.
    • CIt will need attention before the June visit.
    • DIt is no longer covered by an agreement.

Question group 2149 – 150

Questions 149-150.

Gift Lists | Delivery | Locations Customers planning a wedding or a move may register a list of Bexley Home Store items for guests to buy. 1. Register. Create your list in store or online. It opens immediately. A staff appointment is optional. 2. Share. Guests order from your list online or by phone. Delivery costs $6 but is free above $75. Deliveries may be booked two weeks ahead. 3. Update. Items may be added later, including ones out of stock at registration. Lists now cover garden furniture as well as kitchen and bedding. Note: Lists stay open for three weeks after your event. During that time, a list holder may buy remaining items at 20 percent off. Help desk: 9:00 A.M. to 6:00 P.M. daily. Registered lists can be viewed at any branch. Our Summer Home Sale starts soon.

  1. 149.

    What is indicated about Bexley Home Store?

    • AIt selects the items that appear on each list.
    • BIt sends all guest orders at no charge.
    • CIt requires customers to meet with a staff member.
    • DIt has expanded the goods its lists include.
  2. 150.

    When can customers buy the unsold items from their own lists at a lower price?

    • AFor three weeks after their event
    • BFrom the day their list opens
    • CThroughout the Summer Home Sale
    • DTwo weeks before a scheduled delivery

Question group 3151 – 152

Questions 151-152.

Staff Newsletter: May Edition Production Timetable Use the dates below to plan your part in the May edition. The stages listed as yours must be finished by the date shown. Stage (date) Action required Party acting Submission (April 3) Send your draft, 400 words maximum You Review (April 8) Queries returned on each submission Editorial review team Wording confirmation (April 11) Approve the final wording You Layout (April 17) Pages assembled and proofed Design team Printing (April 24) Issue printed and delivered to all staff Outside printer Anything not completed by its date is automatically held for the June edition. Note: If your submission needs a photograph prepared to fit the page, arrange this with Rachel Osgood, image coordinator, before the review stage. General questions about this timetable: communications office, extension 240.

  1. 151.

    For whom is the timetable most likely intended?

    • AMembers of the design team
    • BEmployees at an outside printing company
    • CAll staff who receive the finished issue
    • DEmployees who are contributing written material
  2. 152.

    According to the timetable, why should someone contact Ms. Osgood?

    • ATo ask general questions about the timetable
    • BTo approve the wording of a submission
    • CTo request a later submission date
    • DTo have an image made ready for the page

Question group 4153 – 155

Questions 153-155.

Wynstead Instruments, Learning Programs Office April 6 Mr. Adrian Bolduc 18 Ravensworth Road Sumner Dear Mr. Bolduc, Thank you for the volunteer form you sent in March. Forms arrived from staff in every department this year. --[1]--. You have been accepted into this year's peer mentoring program and matched with a partner from another team. Your pairing details appear below. --[2]--. Pairing details Program cycle: May through October Your partner: Ms. Paloma Reinhart, Quality Inspection team Sessions: twice a month, in a reserved side room [a room is booked for each meeting; partners do not meet at either desk] Partners are always drawn from different teams. --[3]--. Both arrangements are meant to let the two partners speak openly about workplace difficulties, which is not easy in our shared, open work areas. Please contact Ms. Reinhart yourself to agree on a date for the first session, then register it with our office by April 30. Once we have it, we will reserve the room. Ms. Reinhart has been asked to prepare a list of skills she hopes to develop. --[4]--. All pairs also attend a group review in September, and the enclosed guide explains the record each pair keeps. Sincerely, Arthur Manzano Coordinator, Learning Programs Office Enclosure: program guide Questions: extension 214

  1. 153.

    Why is a separate room booked for each mentoring session?

    • ATo avoid disturbing coworkers in nearby areas
    • BTo guarantee that a meeting space is free
    • CTo allow private discussion of workplace problems
    • DTo satisfy a rule stated in the enclosed guide
  2. 154.

    What does Mr. Manzano ask Mr. Bolduc to do by the end of the month?

    • AReserve a room for the first meeting
    • BPrepare a list of skills to develop
    • CSet up a review for all pairs
    • DReport a chosen meeting date to the office
  3. 155.

    In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "A review panel then read through them all before any decisions were made."

    • A[1]
    • B[2]
    • C[3]
    • D[4]

Question group 5156 – 158

Questions 156-158.

Trade Store Adds Space in Two Stages By Frances Ibarra, Pemberton Thurlow Trade Supply is enlarging its Pemberton outlet in two stages, with a temporary entrance in use until the work ends. The store occupies most of a two-level converted warehouse. Bulk orders sit on the upper level, which staff reach by a freight lift shared with the sign-making workshop that rents the rest of that level; customers wait at the counter while items are carried down. --[1]--. The trade counter and the timber yard stay open throughout. --[2]--. Construction of the extension is under way and will continue for about two months. --[3]--. For that period, deliveries and customer pickups both use a temporary gate at the rear of the yard, as the main vehicle entrance is closed. Stage-by-stage opening Stage What becomes usable Stage 1, from March 3 Tool and fastener aisles on the extension's ground floor Stage 2, from April 14 Second trade counter and indoor paint mixing area Only holders of a Thurlow trade account may enter the new aisles when stage 1 opens, and account numbers will be checked at the aisle entrance. The extension is open to every customer from April 14. --[4]--. Questions about site access may be sent to the store's order desk.

  1. 156.

    What is indicated about the Pemberton outlet?

    • AIt shares a sales counter with a nearby business.
    • BIt has an indoor space for mixing paint.
    • CIt relies on employees to fetch bulk stock.
    • DIt occupies all of the converted warehouse building.
  2. 157.

    According to the article, what will happen on March 3?

    • AA second trade counter will begin serving customers.
    • BA temporary gate will open for customer pickups.
    • CThe new aisles will be restricted to account holders.
    • DThe whole extension will be available to everyone.
  3. 158.

    In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "For the time being, however, both areas are harder to reach than usual."

    • A[1]
    • B[2]
    • C[3]
    • D[4]

Question group 6159 – 161

Questions 159-161.

Site Administration Office, Wingate Place Effective from March 2 Notice WP-4109 Confirmation on Arrival Now Required for Shared Meeting Rooms Tenants will continue to make and change reservations for the six shared meeting rooms on the fourth floor only through the online booking system. During February, records showed that reserved rooms were repeatedly left empty for their full period while requests from other tenants for those same hours could not be met. Time released under this practice is offered at once to the next tenant waiting for that room, and during a January trial such time was claimed within minutes. Length of booking Confirmation deadline after scheduled start Two hours or less 10 minutes More than two hours 20 minutes A reservation not confirmed by the deadline shown above is canceled automatically, and the room is passed to the tenant next in line. Restrictions Transfer of a reservation to another tenant company or occupant is not permitted. No tenant may hold more than two rooms for the same hour. Reservations may not be entered more than four weeks in advance. Rooms that have become free for the current day appear on the availability screen in the main lobby. Questions may be sent to the Site Administration Office at extension 118.

  1. 159.

    What is suggested about the shared meeting rooms at Wingate Place?

    • AThey receive more booking requests than their hours can cover.
    • BThey will be increased in number later this year.
    • CThey are held for ten minutes after a booking's scheduled start.
    • DThey are assigned by the administration office rather than by tenants.
  2. 160.

    According to the notice, what are tenants not permitted to do?

    • AEnter a room after its scheduled start time
    • BChange a reservation once it has been entered
    • CHand a booking over to another occupant
    • DReserve more than one room for the same hour
  3. 161.

    According to the notice, what can tenants do in the main lobby?

    • ASee which rooms have come open that day
    • BEnter a reservation for a future date
    • CCheck the confirmation deadlines for long bookings
    • DAsk about a reservation that was canceled

Question group 7162 – 163

Questions 162-163.

To: All Employees From: Clara Mendoza, Employee Activities Coordinator Date: May 5 Subject: Community Walk teams The company is again supporting the Brookhaven Health Fund, and employees are invited to enter staff teams in the Community Walk on June 14. The company will pay the $15 entry fee for each walker. How to enter 1. Form a team of at least four walkers. Smaller groups will be merged. 2. Submit one entry form per team by May 26. 3. Collect your event shirts from the supply room in the final week before the walk. Please note: sponsorship must not be collected as cash in the office. Instead, each team should send its online pledge page link to friends and family. Employees raised $4,200 this way last year. Please bring all questions to me, not to the Fund. C. M. Employee Activities Coordinator

  1. 162.

    What is the purpose of the memo?

    • ATo announce that certain costs will be refunded
    • BTo invite staff to join a charity event
    • CTo seek volunteers to work at a health organization
    • DTo report the amounts collected in a previous year
  2. 163.

    What does Ms. Mendoza encourage employees to do?

    • ADeliver cash payments to her office
    • BCollect donations through an online page
    • CRegister their team on the event date
    • DDirect their questions to the health organization

Question group 8164 – 167

Questions 164-167.

Home / Account Help / Time Away Time Away From Your Workspace Members who will be away for several weeks do not have to end their agreement. Loxley Workspace lets you pause billing for a set number of days each membership year. Paid days you do not use are not refunded. Instead, they are added to the end of your current term. The option is open to members whose payments are up to date. Plan level Maximum suspended days per membership year* Flex Desk 14 Reserved Desk 30 Private Office 45 *Suspended days must be taken in blocks of at least 5 and no more than 20 consecutive days. How to request a pause 1. Sign in and open the Membership tab, then choose Pause Membership. Your request must be received at least 10 days before your next billing date. 2. Enter the first and last day of your planned absence. The dates you enter must meet the block limits shown above. 3. Submit the request and wait for our written confirmation, which is sent within three business days. Please note: While your membership is suspended, your entry card remains active during staffed reception hours, and letters and parcels are still accepted at the front desk. Reception is staffed Monday through Friday. Conference-room credits do not build up during a suspension and cannot be used. Billing restarts on the day after the suspension ends. Members who do not use the website may ask front desk staff to file a request for them. Last reviewed: March. Related page: Moving your membership to another location.

  1. 164.

    What is the purpose of the Web page?

    • ATo state how quickly a written confirmation of a request arrives
    • BTo explain how a membership can be moved to another location
    • CTo announce that a new plan level has become available
    • DTo describe how billing can be paused and unused days kept
  2. 165.

    What is indicated about the Reserved Desk plan?

    • AIt allows up to 45 suspended days each year.
    • BIts full allowance cannot be used in one continuous period.
    • CIts days may be taken one at a time.
    • DIt requires more advance notice than the other levels.
  3. 166.

    What is suggested about members whose membership has been suspended?

    • AThey are unable to enter the building on weekends.
    • BThey can no longer receive parcels at the front desk.
    • CThey are billed again on the final day of the suspension.
    • DThey pay a small daily fee while billing is paused.
  4. 167.

    In the Web page, the word "meet" in step 2 of the request procedure is closest in meaning to

    • Aencounter
    • Bsatisfy
    • Creach
    • Dgather

Question group 9168 – 171

Questions 168-171.

Working Pattern Variation Request Staff Placement Office, Danvers Company Reference: WV-3086 Forms are accepted until May 15 for a start the following month. Open to employees with one year of service. Policy text available on request. Section A: Applicant entries Name: Theresa Amundsen Position: production assistant Current pattern: five days, Monday through Friday, 8:30 A.M. to 4:30 P.M. Requested pattern: four days, Monday through Thursday, 7:30 A.M. to 5:30 P.M. Requested start: June 1 Trial length: six months Supervisor consulted: yes, on April 9 Reason for the request The fabric dyeing line runs in long batches. A ten-hour day lets me carry one batch from vat filling to drying without a handover. The fifth day is needed for family commitments. Coverage arrangement On Fridays a colleague on the same line takes the vat readings and moves finished rolls on the loading elevator shared by all tenants. Work coats still go out with the contracted laundry service. Enclosed with this form: [X] written agreement signed by the covering colleague [ ] medical statement [ ] none Section B: Office use only Decision: approved as a trial of three months, not the six requested. Condition: the change begins on June 1 only if the covering colleague's written agreement is on file. Note: the workstation is listed for shared use on Fridays. This office will notify the payroll section. Review: September 8, when a written schedule confirmation is issued. Approving officer: Lydia Mattison, L. M., April 22 Before the first four-day week, the applicant must enter the new hours in the online timekeeping record. Return this form to the Staff Placement Office, where the original is kept. Applicant's initials and date: T. A., April 14

  1. 168.

    What is mentioned about the change in hours that Ms. Amundsen applied for?

    • AIt is open to every member of the staff.
    • BIt obliges her to share her workstation daily.
    • CIt takes effect as soon as it is approved.
    • DIt was approved for a shorter period than she proposed.
  2. 169.

    What is Ms. Amundsen expected to do before her new schedule takes effect?

    • ANotify the payroll section
    • BConsult her immediate supervisor
    • CArrange coverage for the fifth day
    • DEnter her hours in an online record
  3. 170.

    What did Ms. Amundsen include with her request form?

    • AA copy of the written policy text
    • BA signed statement from another employee
    • CA written confirmation of the new schedule
    • DA statement of medical need
  4. 171.

    What type of business most likely is Danvers Company?

    • AA commercial laundry service
    • BAn employment placement agency
    • CA freight delivery company
    • DA textile manufacturing company

Question group 10172 – 175

Questions 172-175.

Hartwell Business Licensing Office Permits and Registrations Unit 84 Fenwick Street, Hartwell October 9 Ms. Judith Alvarado Ingleby Grocery 17 Fordyce Road, Hartwell Reference: License File BL-5083 Dear Ms. Alvarado, Our records show that your premises hold two separate annual authorizations, a retail sales permit and a sidewalk display permit. From the coming renewal cycle, these two permits will be combined into a single yearly business license, and one renewal will cover both activities. The two permits have run on separate schedules since the store first opened, and each has required its own form. Please complete the enclosed renewal form and return it to this office by November 15. The fee basis is unchanged, so the amount you pay will be the same as last year. The file code shown above stays with your record and should be written on the form. Holders may now elect a three-year term in place of the standard one-year term. This choice is available only where the record carries no unpaid charge and no open inspection item. Payment by monthly installment will not be offered. As in past years, a reminder notice will be mailed to you before your license expires. You need not surrender your current certificates. Keep them on display until the new license reaches you. Questions about any entry on the form may be sent to this office at the address above. Sincerely, Yolanda Pike Supervisor, Permits and Registrations Unit Enclosure: consolidated license renewal form P.S. The two former permit forms will be withdrawn on December 1. Any renewal submitted on them after that date will be returned to you unprocessed.

  1. 172.

    What is one purpose of the letter?

    • ATo confirm that a completed form has arrived
    • BTo verify that a business record is clear of charges
    • CTo explain a change affecting two current permits
    • DTo request details about an entry on a form
  2. 173.

    What is being offered to holders for the first time?

    • ANotice mailed in advance of an expiration date
    • BPayment of fees in monthly installments
    • CSubmission of the form through a website
    • DRenewal covering a longer period of time
  3. 174.

    According to the letter, what will happen on December 1?

    • AOlder forms will be taken out of use.
    • BA renewal payment will become due.
    • CA new file code will be issued.
    • DThe licensing unit will change address.
  4. 175.

    The word "run" in paragraph 2, line 1, is closest in meaning to

    • Ahurried
    • Boperated
    • Ccompeted
    • Dexpired

Question group 11176 – 180

Questions 176-180.

To: Vincent Buhler From: Odette Marchetti, Orders and Collections Desk Date: March 11 Subject: Reply to your inquiry about the Ember 300 camp stove Inquiry reference: E-2296 Dear Mr. Buhler, Thank you for coming to the orders desk this morning to ask about the Ember 300 camp stove. I checked our shelves and our stockroom after you left, and I am sorry to tell you that we do not carry this model here. Compact-format stores such as ours receive only part of the chain's product range, and the larger cooking equipment is placed with the full-size stores. The stove is held elsewhere in the region, and any full-size store can send a unit to our counter at no cost to you. There is one rule for these transfers. A store may release a unit only when at least one will remain on its own sales floor. A unit that is sent reaches our collection counter on the day after it leaves the sending store. You told me that you leave on Saturday morning and would need the stove by Friday. Please review the regional availability page and let me know which store you would like the unit to come from. I will enter the transfer as soon as I have your answer. Sincerely, Odette Marchetti Orders and Collections Desk Regional availability page: on-hand figures, transfer days, and collection counter hours for every store in the region. The figures there are recounted at several points during the day. ---------------------- Trailmark Outdoor Supply, Regional Availability Item: Ember 300 camp stove Last updated: Monday, March 11, 9:05 A.M. Store Units on hand Earliest transfer day Collection counter hours Crestline (compact) 0 Not applicable Daily, 10:00 A.M. to 7:00 P.M. Fairhaven (full-size) 3 Thursday, March 14 Daily, 9:00 A.M. to 6:00 P.M. Tilden (full-size) 1 Tuesday, March 12 Daily, 9:00 A.M. to 8:00 P.M. Ironwood (full-size) 2 Friday, March 15 Daily, 9:00 A.M. to 7:00 P.M. Pomeroy (full-size) 5 Monday, March 18 Monday to Saturday, 8:00 A.M. to 6:00 P.M. Holds cannot be placed through this page. To have a unit set aside, ask the staff at any collection counter to enter the request for you. Figures show every unit at the store, including the model on display.

  1. 176.

    According to the e-mail, why is the Ember 300 stove unavailable at the store Mr. Buhler visited?

    • AThe store sold its remaining units earlier in the week.
    • BStores of its size receive only part of the chain's goods.
    • CThe store's on-hand figures had not yet been recounted.
    • DLarger goods are kept in a regional stockroom instead.
  2. 177.

    In the e-mail, the word "carry" in paragraph 1, line 2, is closest in meaning to

    • Astock
    • Btransport
    • Csupport
    • Dcontinue
  3. 178.

    How can a customer have a unit of the stove reserved?

    • ABy entering a request on the availability page
    • BBy checking the counter hours of the sending store
    • CBy asking employees at a collection counter
    • DBy waiting for the day's figures to be recounted
  4. 179.

    What is true about the store where Mr. Buhler made his inquiry?

    • AIt keeps its collection counter open until 8:00 P.M.
    • BIt can send a unit of the stove to another store.
    • CIt opens its collection counter later than the other stores do.
    • DIt has more units of the stove than any other store.
  5. 180.

    Which store will most likely send a stove to Mr. Buhler's collection counter?

    • AThe Fairhaven store
    • BThe Tilden store
    • CThe Ironwood store
    • DThe Pomeroy store

Question group 12181 – 185

Questions 181-185.

Kelbridge Business Communications Service Transfer Request - Form SV-14 Filed through: online customer portal 1. Account identification Account holder: Jarrow Bookkeeping Services Account reference: KB-6820 Account contact: Ms. Ursula Pettigrew Length of service on this account: 7 years Lines in use: 4 2. Premises Service now supplied to: 18 Cawley Street, Tenbury Service to be supplied to: 7 Ludgate Lane, Tenbury Access contact at new premises: to be confirmed 3. Preferred changeover dates (1 = first choice) 1 - Monday, June 8 2 - Thursday, June 11 3 - Wednesday, June 17 Site access hours at new premises: 8:00 A.M. to 1:00 P.M. 4. Elections Return of installed equipment: [X] courier collection [ ] prepaid mailing label Existing telephone numbers: [X] retain [ ] replace Conditions: Installed equipment remains our property until it is returned. Requested dates indicate preference only and are fixed on allocation. Declaration: The details entered above are correct. Initials: U. P. Date filed: May 28 For office use: Received by H. Vasquez, Intake Team. Routed to Provisioning Control for date allocation. ---------------------- To: Ms. Ursula Pettigrew, Jarrow Bookkeeping Services From: Relocations Desk, Kelbridge Business Communications Sent: May 29 Subject: Transfer request KB-6820 Attachment: transfer summary (1 page) Your reference: Form SV-14, filed May 28 Dear Ms. Pettigrew, Appointment: No premises visits are available anywhere in Tenbury during the week beginning Monday, June 8, because our crews are completing a scheduled exchange upgrade. We can allocate only a date that falls outside that week, and the one remaining date on your list has been confirmed. An engineer will arrive inside the access hours you gave, and the changeover takes about three hours. Still required: Your form left the access contact at Ludgate Lane to be confirmed. Please send us the name and daytime telephone number of the person who can unlock the communications cabinet, since the engineer cannot begin work without entry to it. Equipment: The two routers now installed at Cawley Street remain our property and must reach us within ten days of the changeover. Courier collection, which you elected, will be arranged from your new office. If the units are not handed over inside that period, a charge of $60 for each unit will be added to your account. Charges: No transfer charge applies where an account has been held for more than five years and the new premises are in the same town. Please compare that rule with the entries on your form. A member of our Field Engineering team will telephone you two working days before the visit to agree on the route the new cabling will take through the building. Gerald Sandoval Relocations Desk Direct line 555 0148 Relocations Desk hours: 8:30 A.M. to 5:00 P.M., Monday through Friday. Please quote KB-6820 in all correspondence.

  1. 181.

    Why did Ms. Pettigrew submit Form SV-14?

    • ATo move an existing service to a different address
    • BTo open an account for a new business
    • CTo order additional telephone lines
    • DTo cancel a service agreement
  2. 182.

    What information does the Relocations Desk ask Ms. Pettigrew to provide?

    • AA revised list of preferred changeover dates
    • BWritten proof that the routers have been returned
    • CContact information for someone who can provide access
    • DAn updated count of the lines now in use
  3. 183.

    What is indicated about the Jarrow Bookkeeping Services account?

    • AIt will be billed for both routers now installed.
    • BIt has been held for fewer than five years.
    • CIt will be given new telephone numbers.
    • DIt will not be charged for the transfer.
  4. 184.

    Why will a member of the Field Engineering team contact Ms. Pettigrew?

    • ATo collect the routers from Cawley Street
    • BTo confirm which date has been allocated
    • CTo verify that the form was received
    • DTo discuss where new wiring will run
  5. 185.

    What will most likely happen on June 17?

    • AAn upgrade at the exchange will be completed.
    • BThe two routers will be due back at the company.
    • CAn engineer will carry out the changeover at Ludgate Lane.
    • DA Field Engineering staff member will call about the cabling.

Question group 13186 – 190

Questions 186-190.

Home / For organizations / Arranging a course series Ryecroft Skills Center: Arranging a Course Series Quick links: topic list, room guide, invoices, programs desk Employers may book instructor-led sessions for their own staff. Individual learners use our public enrollment page. 1. Send an inquiry naming your subject and staff numbers. 2. Say how the staff are divided and which format each group needs. A seminar uses a classroom. A workshop needs a practical room, available at the Kestrel Street center but not at the Grantham Street annex. 3. A confirmed program with a booking reference follows within five working days. Employers paying in advance are charged five percent less. Employer sessions begin at 6 P.M. or later on weekdays, since daytime rooms are kept for our own public courses. Included with a larger booking: a single program of six sessions or more brings a printed handbook for each participant at no charge. Individual learners pay the listed price. Page last reviewed in March. Other questions go to the programs desk. ---------------------- To: Katrin Nowicki, Personnel Office From: Lorraine Dumont, Claims Services Copy: Wesley Rahman Date: April 20 Subject: Evening training before the changeover Attachment: booking PG-5140, confirmed program Dear Ms. Nowicki, I have approved the booking at Ryecroft Skills Center. The program is attached. Newly appointed claims assistants: eleven staff, none of whom has handled a file alone. A presentation will not prepare them, so they must work at a terminal. I requested the workshop format. Senior assessors and team leaders: seven staff who already approve payments. A classroom review of the changed rules is enough, so I asked only for seminar format. The new procedure takes effect on May 25, and every claim opened from that morning falls under it. I told the center to schedule nothing later than the week beginning May 11. Please check the attached program against both groups and confirm the places by Friday. Lorraine Dumont Head of Claims Services Oakvale Insurance Services Extension 244 ---------------------- Confirmed Session Program: Ryecroft Skills Center Booking reference PG-5140. Client: Oakvale Insurance Services. Sessions begin at 6:30 P.M. Session Evening Topic Format Places Week of May 4 1 Mon., May 4 The new procedure: overview Seminar 18 2 Wed., May 6 Time limits and letters Seminar 18 3 Thu., May 7 Approving payments Seminar 18 Week of May 11 4 Mon., May 11 Reading a claim file Seminar 18 5 Wed., May 13 Case record practice (note 1) Workshop 12 6 Fri., May 15 Review and questions (note 2) Seminar 18 Note 1: held in Practical Room 2, the center's only room with case-entry terminals. Note 2: held at the Grantham Street annex. Participants report to the annex reception desk. Questions: programs desk, Ryecroft Skills Center.

  1. 186.

    What is indicated about Ryecroft Skills Center?

    • AIt issues a booking reference on the day an inquiry arrives.
    • BIt does not make its rooms available to company groups during working hours.
    • CIt gives individual learners a reduced rate for enrolling early.
    • DIt reviews its list of course topics every March.
  2. 187.

    What is most likely true about Oakvale Insurance Services' booking?

    • AIt has been charged five percent less than the listed price.
    • BIts participants must each pay the listed price for a handbook.
    • CEvery person attending will receive printed materials at no cost.
    • DIt contains too few sessions to include free handbooks.
  3. 188.

    Why does Ms. Dumont most likely want all of the sessions held by the middle of May?

    • AThe center keeps its rooms for its own courses earlier in the day.
    • BHer staff will soon be handling cases under the revised rules.
    • CHer department will receive a reduction for paying its fees in advance.
    • DThe center has only one room fitted with case-entry terminals.
  4. 189.

    Which session most likely meets the need Ms. Dumont describes for the newly appointed claims assistants?

    • AApproving payments
    • BReading a claim file
    • CReview and questions
    • DCase record practice
  5. 190.

    According to the program, where will the session on May 15 take place?

    • AAt the Grantham Street annex
    • BIn Practical Room 2
    • CAt the Kestrel Street center
    • DAt the offices of Oakvale Insurance Services

Question group 14191 – 195

Questions 191-195.

PROGRAM NEWS Category Panels Take Over the Awards Judging By Bernard Tomlin, Members' Bulletin What has changed. For several years, every entry to the Alliance Awards was read by the same in-house committee at the association office. That committee now prepares the scoring guide only. Each award category is reviewed instead by a small group of people who put their names forward from member businesses. "A single committee could not read every entry with the care it deserved," said Yvette Bouchard, awards coordinator. "People who run a business judge these entries better than we did." How a sitting runs. Every sitting opens with the chair going through the scoring guide with the panel, before any entry is opened. Entries are then scored one at a time, and each panel agrees on its shortlist before leaving the room. Before you attend. The placements now posted are provisional. Checking of entries continues to the end of February, and a panel may still be altered where a category gains or loses entries. Volunteers are asked to confirm their attendance with the awards office by February 20. The placement notice is displayed on the members' board at the association office on Halsted Street. ---------------------- PLACEMENT NOTICE — CALDERWOOD BUSINESS ALLIANCE AWARDS Valid as of February 12. Further panels are listed on the reverse. Panel: JP-2 Category reviewed: Community Contribution Sitting date: March 4 Start time: 2:00 P.M. Room: Committee Room 3 Chair: Roland Petrescu Room change: moved from Seminar Room 5 Panel: JP-4 Category reviewed: Product Innovation Sitting date: March 6 Start time: 9:30 A.M. Room: Meeting Room 1 Chair: Naomi Blackwood Panel: JP-6 Category reviewed: Small Retailer of the Year Sitting date: March 11 Start time: 10:00 A.M. Room: Seminar Room 5 Chair: Stefan Villalobos Added sitting: March 12, same room Panel: JP-7 Category reviewed: Workplace Safety Sitting date: March 13 Start time: 4:00 P.M. Room: Library Room Chair: Bridget Okonkwo Condition: No volunteer may sit on the panel that reviews entries submitted by their own organization. Chairs must report their panel's shortlist to the awards office within two working days of the sitting. ---------------------- PLACEMENT DIRECTIVE Reference: PL-386 To: Antonia Reiss, volunteer evaluator Copy: Bridget Okonkwo, chair, Panel JP-7 Subject: Change of panel placement Date: February 24 With reference to the placement notice of February 12, your placement is changed from Panel JP-2 to Panel JP-7. The change takes effect at once, and your name has been removed from the list held by Mr. Petrescu. Please confirm in writing that you can attend the sitting of your new panel at the time shown in the notice. Your evaluator briefing on March 1 and your travel expenses are unaffected. Walter Kinsella Awards Program Administrator Calderwood Business Alliance Awards Office Extension 214. Acknowledgment required by February 27.

  1. 191.

    According to the news column, what is true about the association's in-house committee?

    • AIt no longer reads the entries that are submitted.
    • BIt prepares a shortlist for each award category.
    • CIt chooses the volunteers who serve on the panels.
    • DIt reviews the entries in one category only.
  2. 192.

    What does the news column indicate about the panel placements that have been posted?

    • AThey were drawn up by the in-house committee.
    • BThey depend on checking that is not yet finished.
    • CThey must be approved by the panel chairs.
    • DThey will become final on February 20.
  3. 193.

    What will take place on March 6?

    • AA panel will meet in a room that was changed.
    • BA panel will discuss the scoring guide before judging entries.
    • CA panel will confirm its attendance with the awards office.
    • DA panel will announce the winner of its award category.
  4. 194.

    What is suggested about Ms. Reiss?

    • AShe belongs to an organization that entered the Workplace Safety category.
    • BShe asked the awards office to change her panel placement.
    • CShe has been named chair of the panel she is joining.
    • DShe works for an organization that entered the Community Contribution category.
  5. 195.

    Who most likely is Mr. Kinsella?

    • AA chair of one of the judging panels
    • BAn employee of the organization running the awards
    • CThe coordinator quoted in the news column
    • DA volunteer evaluator from a member business

Question group 15196 – 200

Questions 196-200.

Havelock Retailers' Association Monthly sitting, ninth of the year Date: Tuesday, September 30, 6:00 to 7:10 p.m. Place: Room 2, Community Center Chair: Harriet Pollard Notes: Neil Radcliffe, Secretary Item Business Lead and start 1 Dates and hours of the two evenings, already settled. Report by the chair. Information only. H. Pollard, 6:00 p.m. 2 Evening allocation by block. North Block, Priory Lane and Cleave Court: Wednesday, October 8. South Block, Hensley Street and Cedar Row: Thursday, October 9. N. Radcliffe, 6:10 p.m. 3 Leaflet printing. Quotations received. Members to vote on whether the cost is shared equally or by shop frontage. R. Kavanagh, 6:20 p.m. 4 Street lighting request to the town council. Reply awaited. H. Pollard, 6:45 p.m. 5 Member's letter on a joint window display. Held over to November. N. Radcliffe, 7:00 p.m. A member who cannot attend may name another member business, in writing, to speak and vote for it. Written comments must reach the Secretary by 5:00 p.m. on September 29. ---------------------- To: Neil Radcliffe, Secretary Copy: Harriet Pollard, Chair From: Margaret Doyle Date: September 29 Subject: Sitting of September 30 Reference: Items 2 and 3 Good morning, Neil: Attendance. I cannot be at tomorrow's sitting. After 5:30 p.m. on Tuesdays I am alone in the shop, and I cannot leave before we close at 7:00 p.m. Standing in for me. Owen Maddox, who keeps the hardware store on Cleave Court, will speak for me. He is coming for his own street's arrangements in any case, and will put my request under Item 2 and vote for me under Item 3. My request. Our second assistant is with us on Wednesdays only, so we cannot stay open until 9:00 p.m. on the Thursday. I ask the members to exchange the two evenings, so that Hensley Street opens late on October 8. If not, we will trade our usual hours. Margaret Doyle Owner, Ardley Stationery 14 Hensley Street, Havelock ---------------------- Late Shopping Evenings Draw Steady Crowds By Janet Whelan, Local Business Shops in central Havelock stayed open until 9:00 p.m. on two evenings last week, and the Havelock Retailers' Association reports steady visitor numbers. "Thursday was busier than any Saturday this year, and most of those who came in had never visited us," said Arnold Deming, who keeps a bookshop on Priory Lane. The blocks did not trade on the evenings first published. The South Block shops opened late on Wednesday, October 8, and the North Block on Thursday, October 9, the members having agreed to exchange the two dates. Every participating shop appeared in a leaflet delivered across the town. The association, which meets on the last Tuesday of each month, has forty-one members, and thirty-four opened on one of the two evenings. Printing and delivery were divided among them by frontage. Officers say a further promotion is planned, but no date is fixed.

  1. 196.

    According to the agenda, what must the members do at the sitting?

    • AConfirm the hours of the two evenings
    • BReply to a letter from the town council
    • CDecide how a cost will be divided
    • DDiscuss a plan for a joint window display
  2. 197.

    Why is Ms. Doyle unable to speak to her request at the sitting?

    • AShe will still be working when the item comes up.
    • BShe has asked another member to speak in her place.
    • CShe will be serving customers until 9:00 p.m. that evening.
    • DShe will not be free to leave until the sitting ends.
  3. 198.

    What is suggested about Mr. Maddox in the e-mail?

    • AHe will take the notes at the sitting.
    • BHe is a member of the association himself.
    • CHe works in Ms. Doyle's shop on Tuesday evenings.
    • DHe also wants his own street's evening changed.
  4. 199.

    What is indicated about Ardley Stationery?

    • AIt stayed open late on Thursday, October 9.
    • BIt kept its usual hours on both evenings.
    • CIt obtained the change of evening it requested.
    • DIt asked for both blocks to share one evening.
  5. 200.

    What information about the association is included in the article?

    • AThe name of its current chair
    • BThe date of its next promotion
    • CThe amount paid for printing and delivery
    • DThe number of shops that belong to it