Part 1 — Photographs
Listening · 3 min · 6 questions
Question group 11 – 6
Questions 1-6.
- 1.
ABCD - 2.
ABCD - 3.
ABCD - 4.
ABCD - 5.
ABCD - 6.
ABCD
Part 2 — Question-Response
Listening · 9 min · 25 questions
Question group 17 – 31
Questions 7-31.
- 7.ABC
- 8.ABC
- 9.ABC
- 10.ABC
- 11.ABC
- 12.ABC
- 13.ABC
- 14.ABC
- 15.ABC
- 16.ABC
- 17.ABC
- 18.ABC
- 19.ABC
- 20.ABC
- 21.ABC
- 22.ABC
- 23.ABC
- 24.ABC
- 25.ABC
- 26.ABC
- 27.ABC
- 28.ABC
- 29.ABC
- 30.ABC
- 31.ABC
Part 3 — Conversations
Listening · 17 min · 39 questions
Question group 132 – 34
Questions 32-34.
- 32.
What is the woman trying to do?
- ARepair a damaged machine
- BInstall a piece of equipment
- CDeliver an order of supplies
- DInspect a staff break room
- 33.
What did the woman leave behind?
- AA set of shelf trays
- BA part for card payments
- CA coin-and-bill unit
- DA key for the side door
- 34.
What does the man say he will do?
- ATell employees about a restriction
- BMove some containers out of a corner
- CCome back to the site on Thursday
- DChoose a new spot for the machine
Question group 235 – 37
Questions 35-37.
- 35.
Where most likely are the speakers?
- AAt a toy store
- BAt a shipping company
- CAt a furniture store
- DAt a supermarket
- 36.
Who is Ms. Kowalski?
- AA designer of the company website
- BA manager responsible for several branches
- CA supplier of new price tags
- DAn inspector of store records
- 37.
What does Bridget plan to do next?
- ASend a list to Ms. Kowalski
- BPrint tags for the discount
- CCount the remaining merchandise
- DPrepare a sign for the window
Question group 338 – 40
Questions 38-40.
- 38.
What type of company do the men work for?
- AA grocery store chain
- BA bottle manufacturer
- CA beverage distributor
- DA moving company
- 39.
What is the purpose of the telephone call?
- ATo place a wholesale order
- BTo ask about renting parking spaces
- CTo report a damaged delivery
- DTo complain about restricted access
- 40.
What will be sent to the woman?
- AA printed notice of the times
- BA diagram for the drivers
- CA revised list of loading times
- DPhotographs of a shared driveway
Question group 441 – 43
Questions 41-43.
- 41.
Where do the speakers most likely work?
- AAt a publishing company
- BAt a printing plant
- CAt a public library
- DAt an employment agency
- 42.
Why is the woman concerned?
- AA production deadline has been moved up.
- BA manuscript has been returned late.
- CA job opening has attracted few candidates.
- DA printing cost has increased sharply.
- 43.
What does the man imply when he says, "the site only adds new listings on Mondays"?
- AHe visits the job site every week.
- BHe will post the opening himself.
- CShe should pay for the featured spot.
- DShe will not see her listing right away.
Question group 544 – 46
Questions 44-46.
- 44.
Where do the speakers most likely work?
- AAt a plant nursery
- BAt a publishing company
- CAt a photography studio
- DAt a printing company
- 45.
Why does the woman say, "those were taken before we rebuilt the growing area"?
- AShe thinks some photos are too old.
- BShe wants to discuss a building project.
- CShe wants someone to redesign the website.
- DShe doubts a deadline can be met.
- 46.
What will the woman most likely do next?
- AContact a magazine editor.
- BTake some photographs.
- CWrite a short description.
- DPost some pictures online.
Question group 647 – 49
Questions 47-49.
- 47.
What are the speakers discussing?
- AAttending a session for new employees
- BTraveling to another company location
- CEnrolling in employee benefit plans
- DRequesting time off next week
- 48.
What is the man concerned about?
- AThe amount taken from his pay
- BThe location of his training class
- CThe deadline for returning a form
- DA page missing from his packet
- 49.
What does the man say he will do this afternoon?
- ASubmit a form on a website
- BContact his department manager
- CAttend a session for new hires
- DTurn in a completed form
Question group 750 – 52
Questions 50-52.
- 50.
Why is Ingrid at this office?
- ATo stand in for two absent coworkers.
- BTo attend a three-week training program.
- CTo help open the Riverton office.
- DTo accept a permanent transfer here.
- 51.
What does the man say about Felix?
- AHe is away on leave until October.
- BHe returned to work earlier than planned.
- CHe is away at a training program.
- DHe transferred here from another office.
- 52.
What will the man do next?
- ASubmit a login request.
- BAccompany a coworker downstairs.
- CReview a floor plan.
- DPrepare a workstation.
Question group 853 – 55
Questions 53-55.
- 53.
What does the woman ask the man to do?
- APost an exit-route notice
- BContact the building manager
- CNotify some coworkers
- DPostpone a stockroom count
- 54.
What will the man bring to the woman?
- AAn exit-route notice
- BA timer
- CSome safety vests
- DA sign-in sheet
- 55.
What does the woman plan to do next week?
- AWrite up some drill results
- BAttend a training course
- CMeet with the building manager
- DRun a stockroom count
Question group 956 – 58
Questions 56-58.
- 56.
What problem do the men mention?
- AThey were charged higher prices than last year.
- BThey pay a fee each time supplies arrive.
- CThey have been receiving their orders late.
- DThey have run out of a popular item.
- 57.
What does the woman suggest?
- ASwitching to a lower-priced brand of supplies
- BCollecting the boxes at the distribution center
- CPaying for several months of deliveries in advance
- DCombining the two stores' orders into one
- 58.
What does the woman ask Warren to do?
- AEmail an agreement for signature
- BKeep the rear entrance clear
- CReport the quantities he usually orders
- DCollect boxes at the distribution center
Question group 1059 – 61
Questions 59-61.
- 59.
What department do the speakers work in?
- APurchasing
- BSales
- CShipping
- DHuman resources
- 60.
Why does the woman say, "Thirty minutes for a group of twelve"?
- ATo praise a new scheduling decision
- BTo request a larger meeting space
- CTo correct an error in the notice
- DTo suggest that a plan will not work
- 61.
According to the man, what do the team leaders plan to do?
- ACancel a weekly staff meeting
- BInvite another team to attend
- CReserve a larger meeting room
- DAsk for updates ahead of time
Question group 1162 – 64
Questions 62-64.

- 62.
What problem does the woman describe?
- AShe was not paid for some extra work.
- BShe cannot find her pay statement.
- CShe was scheduled for the wrong shift.
- DShe turned in a record too late.
- 63.
Look at the graphic. On what date will the woman receive the payment?
- AApril 24
- BMay 9
- CMay 24
- DJune 9
- 64.
What does the woman ask Mr. Alvarez to do?
- APut a corrected figure in writing.
- BSpeak with her supervisor directly.
- CSubmit a new time record.
- DChange a payroll schedule date.
Question group 1265 – 67
Questions 65-67.

- 65.
Why does the woman say she wants a different shift?
- AShe is unhappy with her early start time.
- BShe finds her daily drive too tiring.
- CShe wants to work in another department.
- DShe will be attending classes in the mornings.
- 66.
Look at the graphic. Which shift will the woman most likely move to?
- AShift 1
- BShift 2
- CShift 3
- DShift 4
- 67.
What will the speakers most likely do next?
- AFill out a written request
- BSpeak with a manager
- CCheck the schedule again
- DCall the course office
Question group 1368 – 70
Questions 68-70.

- 68.
Where most likely do the speakers work?
- AAt a hotel
- BAt a community college
- CAt a sporting goods store
- DAt a fitness center
- 69.
Look at the graphic. Which start time is the woman asking about?
- A5:00 P.M.
- B6:00 P.M.
- C7:00 P.M.
- D8:00 P.M.
- 70.
What does the man say they will do next month?
- ACancel one of the evening classes
- BMove one class to a different time
- CHire an additional instructor
- DExtend the building's opening hours
Part 4 — Talks
Listening · 16 min · 30 questions
Question group 171 – 73
Questions 71-73.
- 71.
What type of business does the speaker most likely work for?
- AA local bank branch
- BAn accounting firm
- CA real estate agency
- DA small law firm
- 72.
What is the main topic of the talk?
- APlans for an additional location
- BA change to the daily schedule
- CThe hiring of extra support staff
- DA new service for loan clients
- 73.
What does the speaker ask the listeners to do?
- ANotify clients about the change
- BHire a clerk in Pinehurst
- CExpress interest in a transfer
- DSubmit a request in writing
Question group 274 – 76
Questions 74-76.
- 74.
What does the listener hope to do?
- ARenew a subscription.
- BApprove a design proof.
- CPay a design charge.
- DPromote her business.
- 75.
What does the speaker mean when he says, "we print only four issues a year"?
- AA deadline has been changed.
- BOnly a few spaces are left.
- CAnother ad should be ordered.
- DHer ad will not appear soon.
- 76.
What did the speaker do on the listener's behalf?
- AHe canceled a design charge.
- BHe located some older images.
- CHe e-mailed her a sample proof.
- DHe renewed her subscription.
Question group 377 – 79
Questions 77-79.
- 77.
What is the announcement mainly about?
- AThe findings of a recent patron survey
- BA temporary extension of building access
- CThe purchase of new checkout machines
- DA plan for collecting written feedback
- 78.
What is one difference the speaker mentions?
- AThe building will close earlier than usual.
- BMore reading rooms will be open to visitors.
- CSome services will move to the upper floor.
- DHelp with requests will not be available.
- 79.
What will visitors have to do?
- AUse a membership card to get inside
- BWrite their names on a sign-in list
- CShow a printed slip at the front desk
- DReturn borrowed items before six
Question group 480 – 82
Questions 80-82.
- 80.
Why is the meeting being held?
- ATo go over the latest sales figures
- BTo introduce a new product line
- CTo announce a change in packaging
- DTo respond to a damage complaint
- 81.
What is the biggest problem with the cartons now in use?
- AThey are difficult to open.
- BThey do not fit on store shelves.
- CThey are often damaged in transit.
- DThey have unclear labels.
- 82.
What will take place next?
- AAn outside designer will address the group.
- BThe packing schedule will be revised.
- CA few staff members will visit a store.
- DSample cartons will be handed out.
Question group 583 – 85
Questions 83-85.
- 83.
What industry is Ms. Mendez employed in?
- APackage delivery
- BMeal delivery
- CGrocery retail
- DMedical transport
- 84.
What will Ms. Mendez do next month?
- ADraw up the driving schedule
- BProvide an additional vehicle
- CCover other people's shifts
- DGuide the incoming volunteers
- 85.
What are listeners asked to do?
- ATelephone the office to volunteer
- BNote the dates they are available
- CCollect a printed map at the exit
- DCongratulate the honored volunteer
Question group 686 – 88
Questions 86-88.
- 86.
What does the speaker want to talk about?
- AHaving a coworker attend an event for him
- BOrdering replacement machines for the office
- CRescheduling a meeting he cannot attend
- DRequesting printed product details by mail
- 87.
Why does the speaker say, "you're the one who puts through every supply order for the department"?
- ATo explain why she is well suited to the task
- BTo point out how much ordering work she does
- CTo ask her for a list of past orders
- DTo question a purchase she made for the office
- 88.
What does the speaker say will take place on Tuesday?
- AA visit from a sales representative
- BA review of the department's budget
- CA delivery of background materials
- DA decision about new equipment
Question group 789 – 91
Questions 89-91.
- 89.
Why does the speaker say, "two cabinets are now blocking the hallway"?
- ATo apologize for a delay in her work
- BTo remind the staff to keep the hallway clear
- CTo point out a problem with the current system
- DTo explain why she refused an earlier request
- 90.
What does the speaker display for the staff?
- AA plan of the file room
- BA schedule of pickup days
- CA list of storage prices
- DA sample of the box labels
- 91.
What are the teams asked to do by Friday?
- APack and label their older boxes
- BIdentify the files they still need
- CSort through their own filing drawers
- DRequest some files from the warehouse
Question group 892 – 94
Questions 92-94.
- 92.
What type of business does the speaker work for?
- AConstruction
- BReal estate
- CLandscaping
- DTransportation
- 93.
How does the speaker say she found the cause of the late finishes?
- ABy reviewing customer complaints
- BBy distributing a questionnaire
- CBy accompanying the work crews
- DBy hiring an outside specialist
- 94.
What change does the speaker request?
- AThe number of workers per crew
- BThe sequence of the daily tasks
- CThe time when crews begin work
- DThe machines the crews operate
Question group 995 – 97
Questions 95-97.

- 95.
What is the meeting mainly about?
- ASetting up programs for hotel visitors
- BFilling a vacant position on the staff
- CAnswering questions from hotel guests
- DPrinting a schedule of weekly sessions
- 96.
Who most likely is the woman?
- AA class instructor
- BA front desk clerk
- CA program coordinator
- DA marketing director
- 97.
Look at the graphic. What will the woman most likely talk about next?
- ARenting bicycles to guests
- BLeading guests on nature walks
- CShowing guests how to cook
- DArranging live evening music
Question group 1098 – 100
Questions 98-100.

- 98.
What does the speaker indicate about the Print Smart plan?
- AIt will now be used throughout the workplace.
- BIt is being tested in one department.
- CIt is managed by an outside service company.
- DIt has already been in place for a year.
- 99.
Look at the graphic. Which station will be removed?
- AThe second floor copy room
- BThe third floor copy room
- CThe reception desk
- DThe first floor mail room
- 100.
What problem does the speaker point out?
- ARepair costs for the machines are rising.
- BA large amount of paper is being wasted.
- CEmployees will have to walk farther to print.
- DSome departments missed an earlier deadline.
Part 5 — Incomplete Sentences
Reading · 20 min · 30 questions
Question group 1101 – 130
Questions 101-130.
- 101.
Each technician attending next month's safety workshop may either sign up on the shared calendar or _____ directly with the training coordinator.
- Aregisters
- Bregistered
- Cregister
- Dregistering
- 102.
Deliveries to the loading dock may be scheduled before regular business hours _____ the driver submits a written request the previous day.
- Ainstead of
- Beven then
- Cwhichever
- Das long as
- 103.
Purchase requests _____ the department's monthly spending limit must be approved by the finance director, while orders under that amount may be handled by the office manager.
- Awithin
- Btoward
- Cbeyond
- Damong
- 104.
Employees will now collect their parking permits at the administration office's service window _____ receiving them by mail, a practice the department ended last year.
- Ain addition to
- Bon behalf of
- Cin spite of
- Dinstead of
- 105.
Although the housewares section will reopen on Monday morning, shoppers looking for kitchen items during the annual inventory count may browse a _____ display set up near the main entrance.
- Aroutine
- Bcostly
- Cvoluntary
- Dtemporary
- 106.
Seats on the Friday evening express bus are _____ sold out by Wednesday, so travelers planning to leave the city that night should book their tickets several days ahead.
- Ahardly
- Brarely
- Cnearly
- Dhighly
- 107.
Exhibitors must reserve booth space _____ two weeks of receiving the organizer's invitation to qualify for the reduced rate, as reservations submitted after that point are charged the standard fee.
- Aduring
- Bbefore
- Ctoward
- Dwithin
- 108.
Riders can add money to their fare cards without help from station staff by following the _____ instructions displayed on each kiosk screen.
- Apunctual
- Bgrateful
- Cdetailed
- Ddurable
- 109.
Customers who bring the required identification documents can now open a business checking account at the downtown branch in _____ less time than the process once required.
- Aconsiderably
- Bconsiderable
- Cconsideration
- Dconsiders
- 110.
Under the revised policy, travelers who cancel a shuttle reservation at least two hours before departure receive a full refund _____ the ticket type they purchased.
- Aregardless of
- Bin case of
- Con behalf of
- Dbeside
- 111.
Beginning in March, responsibility for the bakery's Saturday delivery route will be shared between the driver assigned to the northern district _____ the assistant hired last month.
- Aor
- Bto
- Cwith
- Dand
- 112.
Support specialists are rewriting the sections of the online help guide _____ have generated the most questions from customers since the latest software update.
- Awhose
- Bwhat
- Cwhich
- Dwho
- 113.
Several tenants on the upper floors remain _____ to commit to the longer lease term, so the property manager has extended the decision deadline by two weeks.
- Ahesitant
- Bqualified
- Cdetermined
- Dconfident
- 114.
When an order containing older stains is accepted at the counter, the shop offers customers no _____ that the marks will disappear completely.
- Awarning
- Bguarantee
- Cestimate
- Dreminder
- 115.
Because the employee survey drew far more responses than the staff had expected, the marketing department has postponed _____ the final results until early next month.
- Ato issue
- Bissuing
- Chad issued
- Dissued
- 116.
The cafeteria will add two hot breakfast dishes to its regular menu next month, _____ the higher supply costs that the change is expected to bring.
- Aalthough
- Beven
- Cdespite
- Dbesides
- 117.
Customers who return clearance items are given a store _____ of equal value, since the company issues cash refunds only on full-price merchandise.
- Areceipt
- Bpurchase
- Cnotice
- Dvoucher
- 118.
During the busy filing season, weekend overtime requests require written _____ from the finance director before the payroll office can process them.
- Aauthorized
- Bauthorization
- Cauthorize
- Dauthorizing
- 119.
Since the cleaning crews began carrying handheld tablets in March, task completion times at each client site have been _____ recorded in the company's central database.
- Aconsistently
- Bconsistency
- Cconsistent
- Dconsisted
- 120.
Because the final cost depends on the weight of the shipment, the price quoted during a customer's first phone call remains _____ until a consultant inspects the home.
- Aoccasional
- Bapproximate
- Cacceptable
- Dreasonable
- 121.
The seasonal drivers hired in October are considered experienced _____ to cover residential routes without a supervisor now that their monthly performance records have been reviewed.
- Arather
- Benough
- Chardly
- Dmuch
- 122.
Once a rental agreement expires, the company schedules a pickup date and supplies sturdy _____ in which the borrowed machines can be packed before the driver arrives.
- Aextensions
- Bplatforms
- Cattachments
- Dcontainers
- 123.
Because the volunteers scheduled for Saturday's book sale canceled at short notice, the two assistants at the Alderton Public Library set out the donated titles on the display tables _____.
- Athem
- Bthemselves
- Ctheir own
- Dtheirs
- 124.
Cars lent to customers during long repairs are _____ covered by the shop's insurance policy, so drivers are never asked for an extra payment.
- Ahighly
- Bbarely
- Cfully
- Drarely
- 125.
Because the afternoon session begins only one hour after the morning program ends, the events coordinator has approved a modest _____ in the number of tables placed in the main hall.
- Areducing
- Breduction
- Creduced
- Dreduces
- 126.
Moving to digital delivery will remain _____ for subscribers who joined before January, since the newspaper will continue printing a weekly edition for those readers until next December.
- Avoluntary
- Burgent
- Cmandatory
- Dinconvenient
- 127.
Sales representatives who arrange on-site product demonstrations must carry a printed price list to _____ scheduled appointments so that prospective buyers can compare models immediately.
- Athey
- Btheir
- Cthem
- Dtheirs
- 128.
Because the sorting machine failed only eight months after installation, all replacement parts are still provided at no charge _____ the terms of the service agreement.
- Auntil
- Bacross
- Cunder
- Dtoward
- 129.
Because the accounting office may ask to see the paperwork weeks after a claim is filed, employees must _____ all original travel receipts until the payment appears in their bank account.
- Acollect
- Bsubmit
- Creplace
- Dretain
- 130.
Following a review of last year's sales figures, the garden center will stay open two hours later on weekdays this spring _____ the steady demand from customers who shop after work.
- Aowing to
- Bsuch as
- Caside from
- Dalong with
Part 6 — Text Completion
Reading · 10 min · 16 questions
Question group 1131 – 134
Questions 131-134.
OAKMONT, June 8. Caldwell Cleaning Services and Prescott Building Care ___131___ into one company, Caldwell Prescott Services. The combination took effect on June 1. The firm now employs about ninety people at two sites. "Clients wanted everything in one contract," said Arthur Yates, managing director. The merger answers ___132___ demand for a single supplier. Orders for floor care from cleaning clients have doubled in two years. Customers of either firm keep their existing contracts, schedules, and billing terms. ___133___. The two offices will be brought together at the larger Fifth Street building in stages between July and November. Account holders will receive a letter before their crew moves. Details are online at www.caldwellprescott.example. "We have not yet announced a ___134___ for the final two departments, although the other groups move in July," said Lorna Baines, customer service manager.
- 131.
- Amay soon merge
- Bmerged
- Cmerging
- Dhad merged
- 132.
- Agrowing
- Bseasonal
- Climited
- Dcombined
- 133.
- AEvery account will be moved onto new terms once the June paperwork is complete
- BThe owner of the Fifth Street property has agreed to fund the office repairs
- CBoth boards are still weighing whether the two offices should share one address
- DThe changes still ahead are internal, starting with where employees report each day
- 134.
- Amerger
- Btimetable
- Clocation
- Dlineup
Question group 2135 – 138
Questions 135-138.
Weekday Linen Pickup In most small businesses, washing the staff's aprons and uniforms falls to whoever can stay late. Beginning May 4, Barrington Linen Service takes that chore off your hands. Each weekday morning a driver collects your laundry at the door and ___135___ it clean the following day. Every load is washed and pressed at our plant, so your ___136___ come back folded and ready for the next shift. The routes are not just for restaurants: salons, clinics, and small hotels in the Danforth and Overton districts are served as well. Each route accepts a ___137___ number of accounts. Once a route is full, later requests go on a waiting list. ___138___. Accounts opened after that date pay the standard weekly rate. Call 555-0148 or visit www.barringtonlinen.example before the routes fill.
- 135.
- Areturn
- Breturns
- Creturning
- Dreturned
- 136.
- Amenus
- Bboxes
- Cgarments
- Dcurtains
- 137.
- Agrowing
- Bround
- Climited
- Dlimitless
- 138.
- AOur plant now presses every load before the driver returns it
- BOur drivers will also collect your recycling at no extra charge
- CAccounts opened last spring were charged a lower monthly fee
- DBusinesses that reserve by April 25 receive a reduced weekly rate
Question group 3139 – 142
Questions 139-142.
Westhaven Storage and Distribution has announced that the company ___139___ an open hiring session at its Brookfield warehouse. The warehouse opened in January, and orders have grown faster than current staff can handle, so thirty workers are needed. The session runs from 9 A.M. to 4 P.M. on Saturday, March 14. Most of the ___140___ positions are for order pickers on the evening shift, and no experience is required, though drivers must hold a valid license. Candidates should bring identification and a printed work history, and interviews will be held on the spot. ___141___. Anyone preferring a fixed time may register in advance through Friday. Staffing coordinators Dana Kessler and Rafael Duarte said in a joint statement the company wants dependable workers who can begin quickly. ___142___ added that a full list of openings is posted on the company website.
- 139.
- Ais holding
- Bheld
- Cmight hold
- Dwould hold
- 140.
- Arestored
- Btransferred
- Cinspected
- Dadded
- 141.
- AInterviews for these positions may take place at a later date
- BThose who arrive on the day will be seen in the order of arrival
- CThe warehouse has become one of the region's finest employers
- DWarehouse work across the state has grown steadily for several years
- 142.
- AHe
- BBoth
- CSomeone
- DOthers
Question group 4143 – 146
Questions 143-146.
From: Gordon Beckley To: Judith Marlowe Date: April 9 Subject: Returned projectors and deposit Dear Ms. Marlowe, Thank you for returning the three portable projectors on the agreed date. Our service team has examined each one, and I am pleased to report that every unit was completely ___143___. No repairs are needed, so we have removed the ___144___ that was originally applied to your deposit for possible damage. A revised statement will be sent on Monday, and the refundable balance of $180 will be released within five business days. If you would prefer a direct refund, please reply before Friday and confirm the card used for the original payment. ___145___, the balance will remain on your account as credit toward a future rental. Please keep the revised statement with your rental records, and contact me directly if any line on it requires explanation. ___146___. Sincerely, Gordon Beckley Customer Accounts Coordinator Quinlan Equipment Rental, extension 214
- 143.
- Aoperates
- Boperationally
- Coperational
- Doperations
- 144.
- Acharge
- Bdiscount
- Cestimate
- Drefund
- 145.
- AHowever
- BFor instance
- CEven so
- DOtherwise
- 146.
- AWe appreciate the care you took with the projectors and look forward to your reply
- BPlease forward the remaining deposit amount to our accounts office this week
- CYour next rental agreement is attached for your signature and immediate return
- DThe refunded amount will be divided evenly between your two company accounts
Part 7 — Reading Comprehension
Reading · 45 min · 54 questions
Question group 1147 – 148
Questions 147-148.
Northgate Reuse Center Home / Donate Goods / Collection Service Usable furnishings that are no longer needed can be collected free of charge and passed on to local schools, youth clubs, and neighborhood associations. Accepted Not accepted Desks and filing cabinets Household sofas and beds Meeting tables and chairs Built-in shelving Storage shelving and carts Kitchen appliances Whiteboards and partitions Broken or damaged items 1. Check the table above. 2. Send us an itemized list of the pieces you wish to release, with approximate sizes, for review. 3. We confirm a collection date within three business days. An outside moving crew does all lifting. Conditions: collection is arranged only if a load contains 12 items or more. Ground-floor loading access and a reserved parking space are required. Collections run Monday through Friday, 9:00 A.M. to 4:00 P.M. There is no charge, and proof of purchase is not needed. Items cannot be brought to us, as no drop-off point is available. collections@northgatereuse.example / Last updated 4 March
- 147.
For whom is the information on the web page most likely intended?
- AManagers at businesses clearing out offices
- BVolunteers who run local youth clubs
- CResidents replacing furniture in their homes
- DDrivers hired by a moving contractor
- 148.
What are prospective donors asked to do?
- APay a fee for each collection
- BBring the goods to the center
- CProvide proof that they own the items
- DDescribe the items they plan to hand over
Question group 2149 – 150
Questions 149-150.
Field Team Dispatch — Tuesday, March 14 Janine Ackerman (10:42 A.M.): The building manager let me in at the Selby address, but the installation here is on hold. Janine Ackerman (10:45 A.M.): The control panel has to be replaced completely, and the power connection is not live yet. This appointment was already moved once. Oscar Pemberton (10:48 A.M.): Panel work requires two staff on site. Lloyd Grimes has not worked on that model before. Oscar Pemberton (10:50 A.M.): Still open today: Job 1 — Keypad code reset, Selby, 1:00 to 2:00 P.M. (Lloyd Grimes) Job 2 — Motion sensor test, rear entrance, Kingsley, 2:00 to 5:00 P.M. Job 3 — Panel wiring, Thornbury, 1:00 to 5:00 P.M. Janine Ackerman (10:53 A.M.): Then Job 3 is out as well. Put me down for Job 2; my shift ends at 5:00. Oscar Pemberton (10:55 A.M.): Understood. I will re-slot the Selby replacement with a second technician and log it under JB-3170. Janine Ackerman (10:57 A.M.): The spare units are in my van, so I will drive to Kingsley after lunch.
- 149.
For whom do the writers most likely work?
- AA moving and storage company
- BAn electrical utility company
- CA property management firm
- DA security systems company
- 150.
At 10:53 A.M., what does Ms. Ackerman most likely mean when she writes, "Then Job 3 is out as well"?
- AShe has already changed the time of the visit.
- BShe has never worked on that model of panel.
- CShe is unable to complete that assignment alone.
- DShe hopes to end her shift ahead of schedule.
Question group 3151 – 152
Questions 151-152.
To: Ms. Rhonda Everett From: Meredith Kaplan, Sandberg Home Appliances Date: October 9 Subject: Free clamp replacement Dear Ms. Everett, You registered a Model KM-320 stand mixer. On some units assembled at our Kilburn plant in March, the bowl clamp may loosen. Please check the serial range below. Registration reference: RG-5182 Model: KM-320 Affected serial numbers: 41200-43900 If your serial number falls inside that range, you may keep using the mixer as usual, unless the bowl no longer sits firmly, in which case stop using it. Only the clamp is replaced, never the mixer itself. Choose one option: 1. Bring the mixer to Winslow Trade Partners. A technician there will fit the new clamp while you wait. 2. Request a prepaid Fleetline Courier label and mail the mixer to us. Please arrange service by November 30. The work is free, even without the protection plan sold at Sundale Home Stores. Sincerely, Meredith Kaplan Manager, Product Support Helpline: Monday-Saturday, 8:00 A.M.-6:00 P.M.
- 151.
What most likely is Winslow Trade Partners?
- AA store that sells appliances
- BA plant that assembles appliances
- CA business that repairs appliances
- DA service that delivers packages
- 152.
In the e-mail, what does Ms. Kaplan mean when she writes, "you may keep using the mixer as usual"?
- AMs. Everett may go on using the mixer unless the bowl loosens.
- BMs. Everett should unplug the mixer until the clamp is replaced.
- CMs. Everett will be sent a new mixer at no charge.
- DMs. Everett can claim the cost through her protection plan.
Question group 4153 – 154
Questions 153-154.
Thread: Booking LT-2290 - guest count check Tuesday, March 4 Wendy Bianchi [10:04 A.M.]: The lunch for Ashgrove Insurance is on today's prep list, and the produce order goes to the supplier by 11:30 A.M. The record I opened says sixty guests. Can you confirm that? Omar Vasquez [10:07 A.M.]: Sixty? Then one of us is reading an old copy. Omar Vasquez [10:08 A.M.]: The file holds two entries for this booking: Guest count: 60 - last updated February 12 Guest count: 75 - last updated February 27 Mine is the second one. Wendy Bianchi [10:11 A.M.]: So which figure do I use? The cold room and the kitchen sheets are set for sixty, and our accounts office bills from this record. Omar Vasquez [10:13 A.M.]: Seventy-five. I was at their office last Thursday to go through the menu with their event coordinator, and she raised the number then. Wendy Bianchi [10:14 A.M.]: Can I release the order on that? Omar Vasquez [10:15 A.M.]: Yes. The later entry always governs, so I am approving it. After the order goes out, please clear the old entry. This thread was marked resolved at 10:17 A.M.
- 153.
Who most likely is Mr. Vasquez?
- AA kitchen prep supervisor
- BA client account representative
- CAn accounts office assistant
- DA cold storage attendant
- 154.
At 10:07 A.M., what does Mr. Vasquez most likely mean when he writes, "Then one of us is reading an old copy"?
- AThe booking file was printed with an error.
- BThe supplier order may miss its deadline.
- CThe client has increased its guest number.
- DThe two of them are using different entries.
Question group 5155 – 157
Questions 155-157.
Workstation Relocation Preparation Record Reference: RP-2461 This phase covers floors 4 and 7 of the Cedar Court Building only. Complete every section and return this record to the relocation coordinator by the requested date shown below. Occupant: Miriam Costigan Department: Purchasing Present workstation: CB-0412 Assigned workstation: CB-0709 Requested return date: March 14 Date submitted: March 19 Preparation steps [X] Desk surface and drawers emptied [X] Numbered labels attached to each sealed carton [X] Personal items removed from the shared cabinet [ ] Wall shelf above the desk detached Occupant note: The shelf is bolted to the wall. Maintenance staff must remove it before move day. Item handling Sealed cartons of desk contents ● Reference binders and archived files ▲ (two boxes per occupant) Keys, badges, and personal valuables ■ Chairs and footrests ● Framed pictures and desk lamps ■ ● moved by the relocation crew ▲ held in the storage room and returned to the occupant after the move ■ carried by the occupant on move day Each occupant is issued twelve cartons and one roll of packing tape. One sheet of numbered labels is included with the cartons. Further cartons may be requested at the crew desk on the fourth floor. Protective wrapping for fragile objects is supplied on request by the Materials Stores Office. Occupant signature: Miriam Costigan For support-team use only Checked by (initials): E. R. Verification date: March 22
- 155.
What is true about the record Ms. Costigan completed?
- AIt was filled out by the support team.
- BIt covers two workstations the occupant uses.
- CIt records a move to a different building.
- DIt was turned in after the stated deadline.
- 156.
What is indicated about the reference binders and archived files?
- AThey are kept in a separate room during the move.
- BThey are taken by the crew to the new workstation.
- CThey are carried by the occupant on move day.
- DThey are picked up at the crew desk on the fourth floor.
- 157.
What is NOT included in the materials issued to each occupant?
- APacking tape
- BPacking cartons
- CNumbered labels
- DProtective wrapping
Question group 6158 – 160
Questions 158-160.
Hartwell Community Learning Center — Assessment Office For: candidates registered for the written assessment on Saturday, March 14 Posting reference: AN-1176 The assessment will be held in Beechwood Hall, on the ground floor, not in the room shown on your registration slip. Registrations have risen at each of the last three sittings, and the room used until now seats fewer people than the March group needs. Room 9 is due for repainting under the yearly upkeep plan and will hold classes until then. As announced in January Revised arrangement Room Room 9, second floor Beechwood Hall, ground floor Arrival 9:00 A.M., all candidates together Group A: 8:45 A.M. Group B: 9:30 A.M. Bags Kept at desks Left on corridor shelving On arrival 1. Collect a numbered desk card at the reception table inside the main entrance. 2. Show a photo identification document at the door of Beechwood Hall. 3. Leave bags and coats on the corridor shelving. Staff at the reception table will check each name against the register, so candidates need not sign in. Numbered desk cards are being used at this sitting only. Candidates who cannot arrive at their assigned group time must write to the Assessment Office at assessments@hartwellcenter.example by March 5. Changes cannot be made on the day. Assessment Office Registrations and sitting arrangements * Arrival in two groups was used for the first time at the November sitting and will be used again in March.
- 158.
What is suggested about Room 9?
- AIt cannot seat everyone registered for March.
- BIt is unavailable while repainting takes place.
- CIt is on the same floor as Beechwood Hall.
- DIt will hold classes only after March.
- 159.
According to the notice, what happened at the November sitting?
- AThe sitting was held in a larger hall.
- BCandidates arrived at two different times.
- CCandidates were asked to arrive at 9:00 A.M.
- DThe arrival grouping was dropped afterward.
- 160.
What must candidates do first after arriving at the center?
- APresent a photo identification document
- BPick up their numbered card near the entrance
- CSign their name on the register
- DContact the office about their group time
Question group 7161 – 163
Questions 161-163.
Sedgefield Conference Services | Registration Support Attendee Changes: Trade and Industry Forum This page is for anyone who holds a paid place at this year's Trade and Industry Forum, with or without a workshop seat, and can no longer attend. Fees are not refunded, and no places remain for sale. Rather than leave the seat empty, you may name a colleague to attend in your place. --[1]-- Naming Someone Else The person you name must work for the same organization as you. --[2]-- Your request must reach us at least seven days before the opening day. Requests sent more than thirty days ahead carry a handling fee of $20. Requests sent later carry a fee of $45. --[3]-- Neither fee includes workshop bookings. What the New Attendee Receives The person replacing you takes over the main program sessions and the daily lunches in your booking. Two kinds of extras are treated differently. Workshop seats and evening dinner tickets stay with your own booking and must be reserved again by your replacement. Common Questions May I name someone from another company? No. Only a colleague from your own organization qualifies. Will a workshop seat be held for my replacement? No. Seats are limited, and we cannot promise that a free one remains. Requests arriving inside the final seven days cannot be accepted. --[4]-- Please send it to the support address below. Page reference PG-2065 Last reviewed March 3 Registration support: support@sedgefieldconf.example
- 161.
What is the purpose of the Web page?
- ATo set out the fees charged for booking a workshop seat
- BTo describe how a paid place may be canceled for a refund
- CTo explain how a booked place may be given to a coworker
- DTo invite new participants to reserve a place at the forum
- 162.
According to the Web page, what is true about workshop seats?
- AThey are covered by the handling fee that is paid.
- BThey must be booked again and might not be available.
- CThey move to the new attendee without any further action.
- DThey remain behind, as does everything else in the booking.
- 163.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Once that deadline has passed, the seat remains in your name and no substitute can be named, so a written explanation of your circumstances is the only step left."
- A[1]
- B[2]
- C[3]
- D[4]
Question group 8164 – 167
Questions 164-167.
Group thread: Ridgeway session travel — Wednesday Estelle Nowak [Payroll], 4:02 P.M.: Five of us are booked for Friday's planning session, under our department code TL-52. The site is the Millbank Center on Ridgeway Drive. Ruth is one of the five, though she is out today. It starts at 9:00, and the sign-in desk closes at 8:30. Instead of five cars, could we share? Bruno Escalante [Shipping], 4:05 P.M.: Happy to drive, and we can settle up on fuel afterward. Who needs a place — all four of you, or just Ruth and Lucia? Once the stops are fixed, I'll send everyone a map of them. Owen Halloran [Quality], 4:10 P.M.: Here are the stops I'd suggest: — West entrance of our building, 7:15 — Grange Road bus stop, 7:25 — Train station taxi stand, 7:35 Lucia Ferraro [Design], 4:12 P.M.: That first one is cutting it close, isn't it? Estelle Nowak [Payroll], 4:14 P.M.: You're right. The drive runs about seventy-five minutes at that hour, so there would be nothing left over. Let's move every stop up by half an hour. Bruno Escalante [Shipping], 4:14 P.M.: Writing this before I saw your last message — my car takes four people in all, so one of us is left without a place. Owen Halloran [Quality], 4:17 P.M.: I had already driven that stretch once last spring, when I took a load of sample cases out to the same address, so I'll follow in my own car. Lucia Ferraro [Design], 4:19 P.M.: Then put me with Owen. I'd rather not squeeze into the back. Estelle Nowak [Payroll], 4:22 P.M.: Good. Bruno takes Ruth and me, Owen takes Lucia. The Millbank lot admits no vehicle without a pass, though, and requests must be in by 5:00 the day before. Owen, could you file ours? Owen Halloran [Quality], 4:24 P.M.: I'm on the floor all morning tomorrow and won't get to a computer. Lucia, would you take it? Lucia Ferraro [Design], 4:26 P.M.: I'll do it. Send me both license plate numbers before four tomorrow and I'll request the two passes. I can leave my own car in the staff lot behind our building overnight. 5 participants, 11 messages
- 164.
For whom is the group thread most likely intended?
- AResidents of one apartment building
- BStudents in an evening course
- CEmployees of the same company
- DCustomers of a parking garage
- 165.
At 4:12 P.M., what does Ms. Ferraro most likely mean when she writes, "That first one is cutting it close"?
- AThe earliest stop leaves too little time to sign in.
- BThe first stop is too far from where she lives.
- CThe three stops are spaced too closely together.
- DThe shared ride would cost more than expected.
- 166.
What is probably true about Mr. Halloran?
- AHe was the first to offer space in his car.
- BHe suggested moving the pickup times earlier.
- CHe has visited the Millbank Center before.
- DHe will request the parking passes himself.
- 167.
What will Ms. Ferraro most likely do next?
- AArrange lot entry permits for both cars
- BRequest one pass for Mr. Escalante's car
- CSend the group a map of the stops
- DWait for Mr. Halloran to file the request
Question group 9168 – 171
Questions 168-171.
To: Claudia Zamora From: Gerald Ibarra Date: March 2 Subject: Fair contacts and follow-up order Dear Claudia, We came back from the two-day housewares fair at the Kelso exhibition center on Tuesday evening with forty-eight new contacts, the largest number any of our staff has brought back from a single event. The crates of display units traveled home on the same truck and have already been unpacked in the storeroom. Our second production run of the lidded pantry containers is due to be completed on March 14, and shipments to distributors begin in that same week. Only twelve demonstration units remain in the storeroom, and because one unit must be left with a customer at each first visit, the order in which we approach these contacts has to be fixed before the first calls are made. Even so, a contact list that long means the trip paid for itself. Please work through the contacts in this order: 1. Department store buyers who asked for a price list. Call these first, this week, and offer a demonstration at their store. 2. Regional distributors who took a catalog but gave no order estimate. Reach these second and ask how many units each of them would expect to take. The customer service desk is still logging inquiries from the fair, so keep your notes separate from theirs. 3. Independent gift shops. Write to these only after the distributors have replied and it is clear that demonstration units are still uncommitted. Once all twelve units have been committed, place any remaining contacts on a hold list and tell them that a visit can be arranged as soon as the new units reach us. Thank you, Gerald Ibarra Sales Manager, Gilford Housewares P.S. Hugo Espinoza will have the contact cards from the fair typed into a single list by Thursday morning, so you will have everything in one place before the first calls.
- 168.
Where do Mr. Ibarra and Ms. Zamora most likely work?
- AAt an exhibition center
- BAt a printing company
- CAt a shipping company
- DAt a manufacturing company
- 169.
Why does Mr. Ibarra want the follow-up contacts handled in a particular sequence?
- AOnly a few product samples are left.
- BDistributors are expecting visits before March 14.
- CThe customer service desk needs her notes.
- DSome contacts have already requested a delay.
- 170.
In paragraph 2, what does Mr. Ibarra most likely mean when he writes, "the trip paid for itself"?
- AProducts were sold to buyers during the fair.
- BThe catalogs drew more visitors than expected.
- CThe event was worth what it cost the company.
- DThe remaining units will cover all the visits.
- 171.
What will Mr. Espinoza do by Thursday morning?
- AUnpack the crates of display units
- BCall the department store buyers
- CCombine the fair contacts into one list
- DWrite to the independent gift shops
Question group 10172 – 175
Questions 172-175.
To: All installation crews From: Helen Mortimer, Fitting Supervisor Date: February 27 Subject: Completion images and billing From Monday, March 6, closing out a job will include one new step: photographing the finished work at the customer's home and sending the images to the office. Why this is changing. Over the past four months several accounts have gone unpaid for weeks because customers questioned marks and missing pieces that we could not account for once the crew had left. Some of you have called this extra paperwork at the end of a long day, and I understand that, but we have nothing to show what we handed over. Every van already carries a tablet, so no new equipment is needed. Each set must show the following: [1] the whole run of units with every door and drawer closed [2] the joint where the counter meets the wall [3] the toe boards along the floor [4] the inside of one upper unit with its shelves in place [5] the floor and walls beside the finished units On jobs of more than twelve units, add a wide view from the opposite corner. A sample set has already been circulated to crew leaders. The images must be uploaded before the van comes back in. The office cannot release the bill for a job until the record is on file, so a set that arrives the next morning holds up payment. Staff here will match each set to the invoice. Who is covered now. For the next four weeks the step applies only to the three crews at the north yard, where Culver Timber Supply will keep delivering materials to each address as before. Crew leaders in that group will check every set before it is sent. When the four weeks are up, the remaining crews will hear from me about a short training session. If customers continue to raise questions after that, we may ask for a signature on site as well. This notice is posted in the tool room. Each crew leader must add initials beside the crew number.
- 172.
For what type of business does Ms. Mortimer most likely work?
- AA cabinet installation company
- BA lumber supply business
- CA floor covering contractor
- DA residential cleaning service
- 173.
According to the memo, what problem led to the new requirement?
- ACrews have objected to added paperwork.
- BNew tools have not reached the crews.
- CA supplier has been late with deliveries.
- DDisputes over finished work have delayed payment.
- 174.
What will Ms. Mortimer most likely do after the first four weeks?
- ADistribute a sample set of images
- BArrange training for the other crews
- CInspect each set of images
- DAsk for a signature on site
- 175.
What does Ms. Mortimer most likely mean when she writes, "before the van comes back in"?
- APhotographs should be taken while the van is loaded.
- BThe images must reach the office the same day.
- CThe images are needed only for the largest jobs.
- DOffice staff will upload the images to the invoice.
Question group 11176 – 180
Questions 176-180.
Bexley Waste and Recycling Services Service Change Notice Applies to the closure week of Monday, November 23 through Saturday, November 28 Notice reference: WS-214 Service area Usual collection day Replacement collection date Crew arrival window Container note Fenmore Monday Tuesday, November 24 6:00 A.M. to 11:00 A.M. Mixed recycling taken on the same visit Longmead Tuesday Wednesday, November 25 6:00 A.M. to 11:00 A.M. Cardboard must be flattened and tied Stapleton Thursday Wednesday, November 25 12:00 noon to 4:00 P.M. Food waste bins emptied separately Holbeck Thursday Saturday, November 28 7:00 A.M. to 12:00 noon Glass must be kept in a separate container Petersham Friday Saturday, November 28 12:00 noon to 4:00 P.M. Carts kept in a shared yard must be labeled 1. During the closure week, containers must be at the collection point by 5:30 A.M., one hour earlier than the usual deadline. Crews will not return to a site that sets out late. 2. Material left beside a container counts as additional volume and is charged at the standard extra-volume rate. The charge is waived for premises on the year-round collection plan and is applied in full to premises on the seasonal plan. 3. Requests for an added visit during the closure week must reach the service line at least three business days in advance. 4. Sites where the collection vehicle cannot reach the usual point will be contacted by their route coordinator before the replacement date. Service line: 555-0197. Replacement dates are also posted at bexleywaste.example. ---------------------- To: Lena Portillo, Facilities Office, Waverly House From: Andre Sorensen, Bexley Waste and Recycling Services Cc: Route Support Desk Date: Wednesday, November 18 Subject: Collection arrangements for the closure week Reference: Notice WS-214 Dear Ms. Portillo: Account: Waverly House, 12 Ainsley Road. Holbeck service area, Thursday collection. The replacement dates for the closure week are listed in the notice named above. Your building falls in the Holbeck service area, so its regular Thursday service that week has moved to the date given in the Holbeck row. Under your standing arrangement, our crews collect from the interior loading bay and enter through the gate at the rear of the building. For that one collection, please have the carts brought out to the curb on Ainsley Road. The truck assigned to the route that day has been borrowed from another depot and is too long to turn inside the rear yard. You also asked about the extra cardboard from the office refit on the third floor. That additional volume will be taken with the regular load, and no extra-volume charge will appear on your December statement. Please confirm the curb arrangement by Tuesday, November 24 so that the driver can be briefed. Sincerely, Andre Sorensen Route Coordinator, Holbeck and Petersham routes Direct line: 555-0163 Replacement dates are also posted at bexleywaste.example.
- 176.
According to the notice, what must all customers do during the closure week?
- AFlatten and tie all cardboard material.
- BHave containers ready before the usual time.
- CCall the service line three days ahead.
- DWait for a route coordinator to call.
- 177.
What is the normal collection arrangement at Waverly House?
- ACrews pick up carts left at the curb.
- BCrews enter at the front of the building.
- CCrews come onto the site and collect indoors.
- DCrews empty food waste bins on a second visit.
- 178.
On what date will Waverly House most likely have its collection during the closure week?
- ATuesday, November 24
- BWednesday, November 25
- CThursday, November 26
- DSaturday, November 28
- 179.
What is suggested about Waverly House?
- AIt will be billed for the extra cardboard.
- BIt is signed up for service throughout the year.
- CIt has recently changed to the seasonal plan.
- DIt shares a yard with other businesses.
- 180.
Why does Mr. Sorensen ask that the carts be brought out to the curb?
- AThe rear gate will be locked that week.
- BThe regular crew will not be working.
- CA larger vehicle than usual will be used.
- DThe amount of material will be unusually large.
Question group 12181 – 185
Questions 181-185.
Dunmore Mailing Services Print and Mail Production Department Job reference BM-6704 — March 14 Attention: Mailing Coordinator, Pelham Garden Supply Subject: Returned pieces from the spring catalog mailing Dear Mailing Coordinator, Result. The spring catalog mailing was finished on March 6, and all 12,400 pieces were entered into the postal stream that day. Since then, 187 pieces have come back to our plant as undeliverable. They are being held here, and we cannot send any of them out again until replacement address records arrive from your office. Reasons for return. The held pieces fall into three groups: incomplete address, no longer at this address, and refused by recipient. The list we mailed to you on March 11 records every returned piece separately, with its group and the name printed on the label, so that each entry can be matched against your own customer file. Cost of remailing. Pieces in the incomplete address group are remailed at no charge, provided the corrected records reach us by March 27. Pieces in the remaining two groups are remailed at 58 cents each, because the address supplied to us was printed exactly as it was given at the time of production. Submitting the request. Corrected records contain your customers' personal details, so the resubmission form may be filed only by a member of your staff who has completed our data handling briefing and has been issued a briefing reference number. That number must appear on the form. Records that arrive after March 27 will be handled as a new mailing. We are also able now to compare a client's whole address file with the national change-of-address register before printing begins, and clients who use that comparison see far fewer pieces come back. Please call my extension if you would like the fee for it. Trevor Stroud Production Services Manager, extension 214 Copy: Client Accounts Team Service desk hours: weekdays, 8:00 A.M. to 6:00 P.M. ---------------------- Undeliverable Piece Resubmission Request Submitted by: Louise Bickford Role: Customer Records Assistant, Pelham Garden Supply Data handling briefing reference: DA-27 Direct extension: 1148 Vendor mailing number: BM-6704 Pieces originally mailed: 12,400 Date of vendor's return report: March 14 Date form submitted: March 21 Group 1 — incomplete address Pieces in group: 132. Corrected records attached: 132. Action requested: remail at no charge [X] Group 2 — no longer at this address Pieces in group: 41. Corrected records attached: 41. Action requested: remail at the per-piece rate [X] Group 3 — refused by recipient Pieces in group: 14. Corrected records attached: none. Action requested: do not remail; dispose of at your plant [X] [X] I confirm that every attached record was checked against our customer file and that I am permitted to release these records. For office use only Date received: March 23 Handling reference: RM-8815 Processed by: M.O.
- 181.
What is the main purpose of the letter?
- ATo confirm the delivery of all mailed pieces
- BTo collect payment for pieces already remailed
- CTo explain a delay in a mailing schedule
- DTo ask for corrected address records
- 182.
What did Dunmore Mailing Services send to Pelham Garden Supply before the date of the letter?
- AA separate entry for each piece that was returned
- BA quoted fee for the address comparison service
- CA duplicate of the client's own customer file
- DThe mailing labels taken from the held pieces
- 183.
What does Mr. Stroud mention about Dunmore Mailing Services?
- AIt has moved the held pieces to the client's site
- BIt can now check addresses against a national register
- CIt printed some addresses incorrectly during production
- DIt charges one flat rate for all returned pieces
- 184.
What is suggested about Ms. Bickford?
- AShe holds the coordinator role named in the letter
- BShe has completed a briefing conducted by Dunmore
- CShe filled in the office-use section of the form
- DShe supervises the staff who checked the records
- 185.
What is indicated about the resubmission request?
- AIt arrived after the stated cutoff had passed
- BIt asks for all 12,400 pieces to be sent again
- CIt qualifies in full for remailing at no charge
- DIt will produce a charge for some pieces
Question group 13186 – 190
Questions 186-190.
Larchmont Property Care — Winter Clearing Register Registered properties are cleared overnight without a single telephone call. How enrollment works 1. Send us the enrollment form with the address of every entrance and parking area you want covered. 2. A supervisor walks the property with your staff, marks the lines our machines will follow, and places the equipment listed below. 3. When our depot gauge records two inches of snow, every registered property is cleared before six in the morning. No telephone call is needed. A supervisor also inspects each property once a month during the season. Left on site Every registered property keeps two covered containers of clearing grit, a mounted scoop, and a set of edge markers for its walkways. This equipment stays on the premises all season and remains ours. Restocking Containers are refilled every ten days from late November onward, whether or not the register has been activated. Enrollment for this season closes on November 15. A preparation visit completed on or before that date is included at no charge. Visits completed later are billed at the standard hourly rate. Weekdays: 555-0142. Written questions: register@larchmontcare.example ---------------------- Record reference: PV-2740 Site: Kirkfield Business Court Service category: Winter clearing register, preparation visit Visit date: November 12 Crew designation: Crew 4 Arrival: 8:15 A.M. Departure: 11:40 A.M. Record filed: November 19 Visit authorized by: Nils Bergstrom, Operations Office Item Location on site Count Status Grit containers Rear parking area 2 Placed and filled Mounted scoop Loading dock wall 1 Installed Edge markers Main entrance walkway 14 Set Boundary markers Delivery lane 6 Set Drain covers cleared Front curb 3 Completed Exception: the gate to the north walkway was locked during the visit, so its markers were not set. To be completed on a later call. Crew Leader: Simon Pascoe Site Representative: Angela Hutchings ---------------------- Angela Hutchings, site manager, Kirkfield Business Court — first season on the register The register was activated for the first time last Thursday. Snow started after ten at night, and when I arrived at half past seven the rear lot and the main entrance walkway were clear and treated. The crew leader had telephoned me at five in the morning to confirm that the work was done. Nobody from our office called anyone. I raised one point during the preparation visit in November that is still open. Our tenants use the north walkway before the main entrance opens, and the gate to it was locked when the crew came, so its markers were never set. The record lists that as unfinished, and I would like it settled before the next snowfall. Verdict: dependable, and best arranged well before the season begins.
- 186.
What is suggested about Larchmont Property Care?
- AIt inspects registered properties every ten days.
- BIt suspends restocking once the register is activated.
- CIt replenishes site supplies several times a month.
- DIt begins clearing walkways in late November.
- 187.
According to the advertisement, what does Larchmont Property Care provide to enrolled sites?
- ASupplies and tools that it still owns
- BWritten reports of the overnight clearings
- CTelephone lines staffed at all hours
- DSnow gauges mounted at the entrances
- 188.
What is suggested about the preparation visit at Kirkfield Business Court?
- AIt cost the site nothing.
- BIt fell outside the enrollment window.
- CIt left every walkway marked.
- DIt lasted less than three hours.
- 189.
In the review, the word "raised" in paragraph 2, line 1, is closest in meaning to
- Aincreased
- Bcollected
- Cmentioned
- Dlifted
- 190.
What is indicated about Mr. Pascoe?
- AHe manages the property that was cleared.
- BHe reported the finished clearing to the site manager.
- CHe authorized the visit made in November.
- DHe is working his first season for the company.
Question group 14191 – 195
Questions 191-195.
To: All floor wardens, Denholm Place From: Building Operations Date: March 9 Subject: Staged evacuation exercise, March 20 Reference: EV-1450 — action required by every warden To all floor wardens: Two tenant firms have taken additional space since December, and far more people now work on the second and fourth floors than when the present stairway assignments were drawn up. The exercise on March 20 will show whether those assignments still empty the building within the eight-minute target. The exercise required each year under our safety certificate was completed in October, so this run is an additional one. Each warden clears the areas listed against their zone and then leaves by the stairway shown on the attached sheet. Zones move in the order of the start times printed there, and no group should enter a stairway ahead of its own slot. Reminder: the standing exception for Zone C applies to this run as well. Its wave begins after the other three so that visitors attending courses can be given instructions before they are moved. Yvette Twomey will observe from the ground floor and will time each wave. Please hand her your completed zone tally within one working day. Her report will decide whether any assignment is changed before the next run. Duncan Mulvaney Operations Manager Building Operations Attachment: allocation sheet EV-1450, Revision 2 ---------------------- Exercise: staged evacuation, practice run Sheet reference: EV-1450 Prepared by: Building Operations Revision: 2, issued with the exercise directive Zone Areas covered Warden Start Stairway Assembly point Expected occupancy A Reception level and mail room K. B. 10:00 East Stair Front Plaza (2) 40 B Second-floor open offices P. R. 10:02 North Stair Rear Yard 96 D Fourth-floor call center S. V. 10:04 South Stair Front Plaza (2) 62 C Third-floor training rooms and file store T. N. 10:09 (1) East Stair Side Court 34 1. Later start approved for this zone so that course visitors are given instructions before they move. 2. Zones A and D use the same assembly point; wardens are to keep the two groups apart while counts are taken. ---------------------- Observation report — sheet EV-1450, run of March 20 Observer role: timekeeper and independent observer Vantage point: ground-floor lobby desk, then the rear yard gate Waves that ran as allocated 1. The reception level and mail room group left the floor inside its slot, and the name list handed in was complete and correct. 2. The fourth-floor call center group was standing at its assembly point well before the end of its interval, the widest margin of the four groups. 3. The third-floor training rooms and file store group began at the approved later time and finished inside its interval. Where movement was held up 4. The second-floor group set off promptly, but the North Stair carried an unbroken line from the second floor to the ground for almost the whole interval, and the last of the group reached the yard about three minutes past its allocated time. 5. The ground-floor door on the East Stair was propped open only after the first group had reached it, which cost that group about forty seconds. Recommended change For the next run, the second-floor zone should be divided between the North Stair and the East Stair, with the two halves starting a minute apart. Y. T.
- 191.
What is the purpose of the March 20 exercise?
- ATo satisfy the exercise required each year by the safety certificate
- BTo see whether the busier floors can still be emptied in time
- CTo give course visitors their instructions before the building is cleared
- DTo decide which two zones will share the front plaza afterward
- 192.
In the e-mail, the word "standing" is closest in meaning to
- Aupright
- Bstationary
- Capproved
- Dpermanent
- 193.
What is true about the allocation sheet?
- AIt presents the zones in the sequence in which they were to leave
- BIt routes the third-floor zone down the call center's stairway
- CIt shows the zone that moves last sharing an assembly point
- DIt assigns one zone's group to two separate stairways
- 194.
Which zone most likely cleared its areas the fastest?
- AZone A
- BZone B
- CZone C
- DZone D
- 195.
What is suggested about the North Stair?
- AIt was held shut at ground level for part of the run
- BIt was the stairway used by the group starting last
- CIt has been given more people than it can clear on time
- DIt leads to an assembly point that two zones share
Question group 15196 – 200
Questions 196-200.
Brackenridge Energy Services — Workplace Energy Review, carried out at no charge Stage You provide We provide Time Entry Form and twelve months of meter readings Confirmation of your place Three working days Site visit Access to metered areas and a staff guide Survey team of two One day on site Findings Nothing further Written summary ranking the measures we recommend Mailed four weeks after the visit Premises we can review Premises we cannot review Meters registered in your name Gas or electricity billed through a landlord or shared supply Occupied by you for two years or more Occupied for less than two years Remaining in use for a year after the visit Due to be vacated or closed within a year Entries by March 6 — review week of April 13 Entries by May 1 — review week of June 8 One entry per company in each intake. Optional action plan written on site: $250. brackenridgeenergy.example ---------------------- To: Ms. Fiona Steadman From: Gavin Lindqvist Sent: February 27, 10:12 A.M. Subject: Energy review — site screening (WR-118) Copy: Site Services file Dear Ms. Steadman, Brackenridge Energy Services reviews one property per company in each intake, so only one site can be entered this round. I have checked our four premises against the published conditions. Gas and electricity at Netherby Road reach us through the landlord's service charge, as they have since we took that unit. Bramley Lane is metered in our own name, though we moved in last April. Vine Street has had its own meters for years, but the building returns to its owner in September. Torrance Park has been ours since 2016, its meters are in our name, and the lease there runs to 2032. The entry form calls for twelve months of meter readings. For the site I have in mind, the earlier readings sit with our former billing agent, and the March cutoff is one week away. I would therefore aim at the following intake. Should the optional action plan be included? Gavin Lindqvist Facilities Coordinator, Site Services Talbot Packaging Extension 2140 ---------------------- From: Fiona Steadman Date: February 27, 1:45 P.M. To: Gavin Lindqvist Subject: Re: Energy review — site screening (WR-118) File the entry against the March cutoff, not the later one. Our annual stock count runs at Vine Street through June and will occupy this department, so the survey should be finished before it begins. Telephone the former billing agent's accounts desk for the readings, which is quicker than writing. This year's facilities budget carries nothing for outside consultancy fees, so keep us to what the program provides. Once the entry has gone in, obtain written confirmation that our place is held. F. S. For internal circulation only.
- 196.
What does the program information mention about Brackenridge Energy Services?
- AIt confirms a place within one working day.
- BIt sends its suggestions to a client after a visit.
- CIt assigns a single surveyor to each site.
- DIt accepts several properties from one company each round.
- 197.
What does Ms. Steadman indicate about the optional action plan?
- AIt will be ordered at a later intake.
- BIt is included in the program at no charge.
- CIt cannot be paid for this year.
- DIt will be requested for one site only.
- 198.
Where will the energy review most likely be carried out?
- AAt Bramley Lane
- BAt Netherby Road
- CAt Torrance Park
- DAt Vine Street
- 199.
Why is Mr. Lindqvist concerned?
- AAn annual stock count will limit access to a site.
- BThe fee for the written plan exceeds the budget.
- COne of the buildings will return to its owner.
- DSome of the required readings are held by another company.
- 200.
When will Talbot Packaging's energy review most likely take place?
- AIn the week of April 13
- BIn the week of May 1
- CIn the week of May 11
- DIn the week of June 8