Wobridge Academy

TOEIC Listening & Reading

TOEIC LR Collection 2 Test 1

120 min · 7 sections · 200 questions

Practise
Section

Part 1 — Photographs

Listening · 3 min · 6 questions

Question group 11 – 6

Questions 1-6.

  1. 1.
    ABCD
  2. 2.
    ABCD
  3. 3.
    ABCD
  4. 4.
    ABCD
  5. 5.
    ABCD
  6. 6.
    ABCD

Part 2 — Question-Response

Listening · 9 min · 25 questions

Question group 17 – 31

Questions 7-31.

  1. 7.
    ABC
  2. 8.
    ABC
  3. 9.
    ABC
  4. 10.
    ABC
  5. 11.
    ABC
  6. 12.
    ABC
  7. 13.
    ABC
  8. 14.
    ABC
  9. 15.
    ABC
  10. 16.
    ABC
  11. 17.
    ABC
  12. 18.
    ABC
  13. 19.
    ABC
  14. 20.
    ABC
  15. 21.
    ABC
  16. 22.
    ABC
  17. 23.
    ABC
  18. 24.
    ABC
  19. 25.
    ABC
  20. 26.
    ABC
  21. 27.
    ABC
  22. 28.
    ABC
  23. 29.
    ABC
  24. 30.
    ABC
  25. 31.
    ABC

Part 3 — Conversations

Listening · 17 min · 39 questions

Question group 132 – 34

Questions 32-34.

  1. 32.

    What are the speakers mainly discussing?

    • AA switch to public transit
    • BCommuting to work together
    • CThe cost of parking permits
    • DA change to office hours
  2. 33.

    What does the man ask about?

    • AThe price of a permit
    • BA bus schedule
    • CThe meeting location
    • DThe length of the drive
  3. 34.

    What will the woman most likely do next?

    • APurchase a parking permit
    • BContact the staff coordinator
    • CRegister both employees
    • DReview a parking map

Question group 235 – 37

Questions 35-37.

  1. 35.

    What is the woman trying to get?

    • AA construction permit
    • BA set of building plans
    • CA business license
    • DA parking permit
  2. 36.

    What has caused a problem?

    • ASome records have been moved to another location.
    • BA payment has not been received.
    • CA computer system is not working.
    • DAn employee is out of the office.
  3. 37.

    What does the man offer to do?

    • ACome back another day
    • BContact another facility
    • CMake copies at the counter
    • DWaive a fee

Question group 338 – 40

Questions 38-40.

  1. 38.

    Why is the man calling?

    • ATo collect an overdue payment
    • BTo ask about storage space
    • CTo reschedule a service appointment
    • DTo verify the details of a scheduled visit
  2. 39.

    Why does the woman apologize?

    • AShe missed an earlier phone call.
    • BShe canceled a service.
    • CShe did not report a change to the order.
    • DShe provided incorrect measurements.
  3. 40.

    What does the woman say she will do?

    • AReserve the service elevator
    • BProvide access for the crew
    • CSend an updated count
    • DRevise the work order

Question group 441 – 43

Questions 41-43.

  1. 41.

    Where does the conversation most likely take place?

    • AAt a copy shop
    • BAt an equipment showroom
    • CAt a repair shop
    • DAt an office supply store
  2. 42.

    What does the woman say she will do next month?

    • AHire additional staff
    • BOpen another location
    • CReplace a broken machine
    • DAttend a trade show
  3. 43.

    Why does Neil speak to Patrick?

    • ATo introduce him to a client
    • BTo request a machine repair
    • CTo demonstrate a machine
    • DTo arrange a delivery schedule

Question group 544 – 46

Questions 44-46.

  1. 44.

    Where most likely are the speakers?

    • AAt a bank branch
    • BAt a post office
    • CAt a transit service office
    • DAt a police station
  2. 45.

    What is the woman trying to do?

    • AReplace her pass and keep the balance
    • BGet her money back for the pass
    • CRenew a monthly pass
    • DAdd funds to her pass
  3. 46.

    What will the man do next?

    • AContact the holding office
    • BLook up her payment record
    • CProcess a refund
    • DIssue a new pass

Question group 647 – 49

Questions 47-49.

  1. 47.

    Where does the conversation most likely take place?

    • AAt a community arts center
    • BAt a photography studio
    • CAt a printing business
    • DAt a school
  2. 48.

    What does the man give to the woman?

    • AA guideline sheet
    • BA mounting board
    • CA numbered label
    • DA photograph
  3. 49.

    What does the man ask the woman to do?

    • APay an entry fee
    • BAttend the opening night
    • CCollect her piece
    • DSend a personal description

Question group 750 – 52

Questions 50-52.

  1. 50.

    What problem does the woman mention?

    • AA shipment arrived late.
    • BA machine is malfunctioning.
    • CSome prices are displayed incorrectly.
    • DA section is blocked off.
  2. 51.

    According to the man, what caused the problem?

    • AA supplier sent incorrect prices.
    • BA pricing system was updated.
    • CAn employee printed wrong labels.
    • DA printer stopped working.
  3. 52.

    What does the man say he will do right now?

    • APrint new price labels.
    • BUpdate a master file.
    • CSend a note to the team.
    • DSpeak with the cashiers.

Question group 853 – 55

Questions 53-55.

  1. 53.

    Why is the woman visiting the workshop?

    • ATo tour the facility again
    • BTo attend a safety class
    • CTo meet an urgent deadline
    • DTo make items for her business
  2. 54.

    What does the man explain to the woman?

    • AHow to operate a machine
    • BHow to register for membership
    • CHow to complete a safety requirement
    • DHow to reserve time on a machine
  3. 55.

    What does the man suggest?

    • ABringing her own materials
    • BReturning on another day
    • CSigning up for a safety class
    • DExtending her project deadline

Question group 956 – 58

Questions 56-58.

  1. 56.

    What are the speakers mainly discussing?

    • APurchasing replacement computers
    • BRecycling broken electronics
    • CReorganizing a storage area
    • DDonating used equipment
  2. 57.

    What does Greenpath Community Services do?

    • AIt repairs and gives away used machines.
    • BIt disposes of broken electronics.
    • CIt resells refurbished computers.
    • DIt provides technical support to groups.
  3. 58.

    What will the speakers probably do next?

    • AComplete some paperwork
    • BInspect some machines
    • CContact a disposal company
    • DLoad items into a vehicle

Question group 1059 – 61

Questions 59-61.

  1. 59.

    What field do the speakers most likely work in?

    • APhotography
    • BShipping
    • CPublishing
    • DInsurance
  2. 60.

    What problem is mentioned?

    • ASome items were damaged.
    • BA shipment arrived late.
    • CAn order was sent to the wrong address.
    • DA deadline was moved up.
  3. 61.

    What does the woman suggest doing?

    • APostponing the client's delivery
    • BRouting replacements through their office
    • CSwitching to a different carrier
    • DShipping replacements straight to the client

Question group 1162 – 64

Questions 62-64.

  1. 62.

    What type of service are the speakers discussing?

    • AA staff scheduling program
    • BA billing and accounting program
    • CA messaging program
    • DA file storage program
  2. 63.

    Look at the graphic. How much will the man most likely pay per month?

    • A$25
    • B$45
    • C$75
    • D$120
  3. 64.

    What does the woman suggest the man do?

    • AUpdate the account's payment details
    • BSend an email to the new employees
    • CContact the support line again
    • DCollect the new employees' email addresses

Question group 1265 – 67

Questions 65-67.

  1. 65.

    Look at the graphic. Which day will the work be done?

    • AMonday
    • BTuesday
    • CWednesday
    • DThursday
  2. 66.

    According to the man, why should the work be scheduled soon?

    • ACrews will be harder to book later.
    • BThe lot surface is getting worse.
    • CA store event will block the lot.
    • DThe weather report could change.
  3. 67.

    What does the woman say she will do before the work begins?

    • ANotifying the store managers
    • BRedirecting cars to another area
    • CRepainting the parking lines
    • DRescheduling a store sale

Question group 1368 – 70

Questions 68-70.

  1. 68.

    What kind of tour is the man organizing?

    • AA boat tour
    • BA walking tour
    • CA bus tour
    • DA cycling tour
  2. 69.

    What does the man say he learned from last season?

    • AHow to advertise a tour effectively
    • BHow to manage extra staff
    • CHow to allow enough time at each stop
    • DHow to arrange group transportation
  3. 70.

    Look at the graphic. Which stop does the woman suggest changing?

    • AStop 2
    • BStop 3
    • CStop 4
    • DStop 5

Part 4 — Talks

Listening · 16 min · 30 questions

Question group 171 – 73

Questions 71-73.

  1. 71.

    Where does the speaker most likely work?

    • AAt a post office
    • BAt a storage facility
    • CAt a dry cleaner
    • DAt a hotel
  2. 72.

    What does the speaker say he has done?

    • AStored an item securely
    • BContacted a delivery service
    • CLocated a missing item
    • DFiled a lost-item report
  3. 73.

    What does the speaker offer to do?

    • AGive a discount on a future stay
    • BProvide a replacement item
    • CArrange a personal pickup
    • DShip an item free of charge

Question group 274 – 76

Questions 74-76.

  1. 74.

    Where most likely are the listeners?

    • AAt a photography studio
    • BAt a museum
    • CAt a radio station
    • DAt a theater
  2. 75.

    According to the speaker, what has Lorraine Buckley recently done?

    • AShe received an award.
    • BShe launched a new show.
    • CShe published a book.
    • DShe donated some photographs.
  3. 76.

    What does the speaker recommend that the listeners do?

    • ABuy a souvenir
    • BTake some photographs
    • CPurchase a book
    • DMake a voice recording

Question group 377 – 79

Questions 77-79.

  1. 77.

    Where do the listeners most likely work?

    • AAt a construction company
    • BAt a bus company
    • CAt an airline company
    • DAt a travel company
  2. 78.

    What does the speaker imply when she says, "the timetables at the shelters still show the old departure times"?

    • AThe signs need to be taken down soon.
    • BAll riders already know the new times.
    • CA project may fall behind schedule.
    • DPassengers may ask operators for help.
  3. 79.

    What will the speaker do on Thursday?

    • APublish corrected timetables
    • BRide along the detour route
    • CCollect the arrival notes
    • DInspect the road repairs

Question group 480 – 82

Questions 80-82.

  1. 80.

    Where does the speaker work?

    • AAt a training school
    • BAt an employment agency
    • CAt a public library
    • DAt a corporate HR department
  2. 81.

    Why is the speaker calling?

    • ATo offer a place in a course
    • BTo confirm a tuition payment
    • CTo announce a schedule change
    • DTo request a missing form
  3. 82.

    What does the speaker say happened two weeks ago?

    • AAn extra class section was added.
    • BA materials list was mailed out.
    • CAn enrolled student canceled.
    • DThe evening schedule was revised.

Question group 583 – 85

Questions 83-85.

  1. 83.

    According to the speaker, what is special about the new delivery service?

    • AIt is available every weekday.
    • BIt includes a returns guarantee.
    • CIt is free for small businesses.
    • DIt has no minimum order requirement.
  2. 84.

    Who is Rita Cosgrove?

    • AA business owner.
    • BA delivery driver.
    • CA sales team member.
    • DA store manager.
  3. 85.

    What does the store offer to customers who sign up this week?

    • AA desk organizer.
    • BAn extended return period.
    • CA free first delivery.
    • DA box of pens.

Question group 686 – 88

Questions 86-88.

  1. 86.

    What does the speaker's company mainly sell?

    • AKitchen equipment
    • BMedical supplies
    • CPrinting services
    • DWork clothing
  2. 87.

    How has the company addressed a problem?

    • ABy extending the exchange window
    • BBy redesigning the size charts
    • CBy measuring staff at client locations
    • DBy offering refunds to clients
  3. 88.

    What does the speaker ask the listeners to do?

    • AEnter measurement data into the system
    • BAttend a training session
    • CCall clients directly
    • DSchedule additional site visits

Question group 789 – 91

Questions 89-91.

  1. 89.

    Why does the group have to wait outside?

    • AA visitor has not arrived yet.
    • BThe tour is running late.
    • CA room is still being prepared.
    • DThe smaller rooms are being cleaned.
  2. 90.

    According to the speaker, why do clients favor the Whitmore Hall?

    • AIt was recently renovated.
    • BIts size can be adjusted.
    • CIt overlooks a garden.
    • DIt includes catering service.
  3. 91.

    What will the visitors most likely do next?

    • AAsk about menu choices.
    • BWalk into the main hall.
    • CPick up their belongings.
    • DTour the smaller rooms.

Question group 892 – 94

Questions 92-94.

  1. 92.

    What does the speaker say happened last weekend?

    • AA new office opened.
    • BGuided tours were given.
    • CMembership increased sharply.
    • DThe schedule was rearranged.
  2. 93.

    Look at the graphic. Which room will the speaker go to next?

    • ARoom 6
    • BThe Atrium
    • CStudio C
    • DThe Gallery
  3. 94.

    According to the speaker, what will Roy do?

    • ASet up equipment.
    • BGive new members a tour.
    • CRecord room requests.
    • DHand out packets.

Question group 995 – 97

Questions 95-97.

  1. 95.

    What type of business does the speaker work for?

    • AA sporting goods manufacturer
    • BA catering company
    • CA construction firm
    • DA property management company
  2. 96.

    Look at the graphic. Where will the new staff café be located?

    • ACobalt Building
    • BSable Building
    • CFlint Building
    • DGarnet Building
  3. 97.

    What does the speaker want to discuss next?

    • AThe construction timeline
    • BThe building layout
    • CThe menu selections
    • DThe hiring plans

Question group 1098 – 100

Questions 98-100.

  1. 98.

    What is the speaker concerned about?

    • AAn unpaid fee
    • BA scheduling conflict
    • CAn undersized space
    • DIncomplete paperwork
  2. 99.

    Look at the graphic. Which booth does the speaker recommend?

    • ABooth 3
    • BBooth 4
    • CBooth 5
    • DBooth 6
  3. 100.

    What does the speaker ask the listener to do?

    • AConfirm a booking
    • BSend an equipment list
    • CTour the hall
    • DReturn a call

Part 5 — Incomplete Sentences

Reading · 20 min · 30 questions

Question group 1101 – 130

Questions 101-130.

  1. 101.

    Now that staff members regularly borrow projectors for client presentations, the facilities office keeps detailed _____ of every item loaned out.

    • Arecords
    • Bestimates
    • Cinstructions
    • Dforms
  2. 102.

    As soon as the delayed shipment left the warehouse, the supplier _____ the buyer of the revised arrival date.

    • Anotified
    • Bannounced
    • Cexplained
    • Ddescribed
  3. 103.

    Because reservations range from two-person interviews to all-day seminars, the furniture in every meeting room must remain _____ throughout the season.

    • Apunctual
    • Bcourteous
    • Cversatile
    • Dgrateful
  4. 104.

    Because feedback from weekend visitors was positive from the start, the board decided to adopt the _____ completed trial schedule at all six branches.

    • Asuccessfully
    • Bsuccessful
    • Csuccess
    • Dsucceeded
  5. 105.

    Since coaching sessions began in March, agents have handled billing questions _____ during the first call than they did last year.

    • Aefficiently
    • Befficient
    • Cmost efficiently
    • Dmore efficiently
  6. 106.

    Because revised safety rules take effect next Monday, the _____ in charge of each night shift have already received updated inspection checklists.

    • Asupervision
    • Bsupervisory
    • Csupervisors
    • Dsupervise
  7. 107.

    The membership office received the member's travel notice two days after the billing date, but the monthly dues would _____ have been suspended for her entire eight-week absence.

    • Abesides
    • Botherwise
    • Cmeanwhile
    • Drather
  8. 108.

    Because completed paperwork often sat in trays for several days, the _____ of the printed order forms in favor of online submissions was approved by management last spring.

    • Aelimination
    • Bmaintenance
    • Ccirculation
    • Darrangement
  9. 109.

    Although labor costs rose slightly during the trial period, the garden center's extended evening hours have proved unexpectedly _____ for three quarters in a row.

    • Aprofitably
    • Bprofitable
    • Cprofits
    • Dprofit
  10. 110.

    The design team will keep working on the third floor without interruption _____ the renovation crew has already closed off the nearest stairwell.

    • Aas if
    • Bnow that
    • Cso that
    • Deven though
  11. 111.

    Items brought to the service counter cannot be repaired under the extended warranty _____ the customer presents the original sales receipt for the purchase.

    • Aas long as
    • Bunless
    • Cin case
    • Dwhether
  12. 112.

    Because the current lease expires in June, a thoroughly _____ case for moving the branch office downtown has been prepared by the regional sales manager.

    • Apersuasion
    • Bpersuades
    • Cpersuasive
    • Dpersuasively
  13. 113.

    Before placing an order for new reception area furniture, the office administrator requested written _____ from three local suppliers and compared the totals carefully.

    • Aestimates
    • Binvoices
    • Creceipts
    • Dguarantees
  14. 114.

    Because several renewal notices were returned undelivered last month, the agency now telephones customers _____ mailing addresses appear to be out of date.

    • Awho
    • Bwhich
    • Ctheir
    • Dwhose
  15. 115.

    Because the purchase order was finally approved in January, the technology department _____ new laptops to every branch office by the middle of next month.

    • Awill have distributed
    • Bhave distributed
    • Chad distributed
    • Dwould have distributed
  16. 116.

    The visitor services office will e-mail confirmation notices to every group that has booked a tour _____ the guide assignments for next month are finalized.

    • Afollowing
    • Bas soon as
    • Cin advance
    • Dmeanwhile
  17. 117.

    Because more than one hundred employees will attend next month's sales conference, the travel desk expects a _____ and welcome reduction in total lodging costs.

    • Aconsiderably
    • Bconsiderable
    • Cconsideration
    • Dconsidering
  18. 118.

    Because the instructor must catch the last train home, the review session held on Thursday evenings _____ promptly at eight-thirty rather than at nine o'clock.

    • Aconclusion
    • Bconclusively
    • Cconcludes
    • Dconclusive
  19. 119.

    With one corporate client now hosting several small receptions each month, the catering office bills these events _____ rather than sending an invoice after each one.

    • Aseparately
    • Btemporarily
    • Cinvariably
    • Dcollectively
  20. 120.

    Because two of the finalists withdrew from consideration last week, the agency's _____ of a replacement for the vacant accounting position will not be finalized until Friday.

    • Aselective
    • Bselection
    • Cselectively
    • Dselects
  21. 121.

    Under the revised leasing rules, vendors must file their kiosk floor plans by the first of the month _____ the maintenance crew can install the electrical connections before opening day.

    • Ain case
    • Brather than
    • Cso that
    • Duntil
  22. 122.

    Because the storage room will be cleared next month, the records staff must decide _____ best to sort the thousands of client files awaiting scanning.

    • Athat
    • Bsince
    • Chow
    • Dfor
  23. 123.

    A deposit of half the total price is collected on every custom banner order _____ the material is cut to the customer's measurements and cannot be reused.

    • Abecause
    • Balthough
    • Cunless
    • Duntil
  24. 124.

    Enrollment in the Saturday afternoon pottery workshops has more than doubled since January _____ the free child care now offered in the room next door.

    • Aeven though
    • Bbecause of
    • Cin spite of
    • Das a result
  25. 125.

    Because workers frequently trade evening shifts among themselves, the personnel office at the assembly plant _____ closely with line supervisors whenever a schedule change is requested.

    • Acooperation
    • Bcooperatively
    • Ccooperative
    • Dcooperates
  26. 126.

    With three tour groups arriving next weekend, the housekeeping supervisor _____ a sharp rise in laundry volume and has already ordered extra linen.

    • Arecalls
    • Bcomplains
    • Cprevents
    • Danticipates
  27. 127.

    Because cars are often returned to the drop box long after closing time, the branch manager asks the morning clerk to _____ each vehicle for new dents before it is rented again.

    • Aauthorize
    • Binspect
    • Creserve
    • Dclean
  28. 128.

    To keep urgent cases from waiting, the receptionists at the dental clinic leave two afternoon appointment slots unfilled _____ a patient calls with a sudden problem.

    • Ainstead of
    • Beven though
    • Cmeanwhile
    • Din case
  29. 129.

    Because no attendant is on duty after seven o'clock, tenants must unlock the storage facility's outer gate _____ using the keypad code issued at signing.

    • Athey
    • Btheir
    • Cthemselves
    • Dthem
  30. 130.

    Because outside delivery drivers are never issued building passes, the security officer at the front desk _____ each of them to the loading dock on the lower level.

    • Anotifies
    • Bsupplies
    • Cescorts
    • Dinstructs

Part 6 — Text Completion

Reading · 10 min · 16 questions

Question group 1131 – 134

Questions 131-134.

From: Waverly Business Park Shuttle Office To: All Shuttle Riders Date: March 5 Subject: Expanded Shuttle Service to Hutton Gate We are pleased to announce that ___131___ the next three weeks, the shuttle will gradually extend its route to a new pickup point at Hutton Gate on the south side. The shuttle, which ___132___ only the north entrance for several years, will begin serving it as well. Starting March 18, Hutton Gate departures will run every fifteen minutes during peak hours. A rider survey showed strong demand from the south side, so we have planned a three-week trial. For the first two ___133___, both the existing and new schedules will run together, and the old timing ends in the final week. Riders who wish to board at Hutton Gate must register a seat through our online form by March 12. ___134___. Please contact our office at extension 4120 with any questions. Thank you for helping us plan the expanded route. Mabel Townsend Shuttle Coordinator

  1. 131.
    • AIn
    • BUntil
    • CFor
    • DDuring
  2. 132.
    • Aserved
    • Bserves
    • Cwill serve
    • Dhas served
  3. 133.
    • Adays
    • Bweeks
    • Cmonths
    • Dperiods
  4. 134.
    • AThe new pickup point at Hutton Gate offers covered seating for waiting riders
    • BOur drivers will complete additional training before the launch date
    • CSeats are limited, so requests made after that date cannot be guaranteed
    • DThe shuttle has operated from the north entrance since the park opened

Question group 2135 – 138

Questions 135-138.

From: Raymond Alcott To: Gina Hewitt Date: March 14 Subject: Workstation Order WO-4817 Dear Ms. Hewitt, Thank you for submitting your order for 40 adjustable workstations last Tuesday. We ___135___ it in our system immediately. Your order has been assigned reference number WO-4817. Unfortunately, the form does not include a complete list of ___136___ for the desk surfaces. Because each panel is cut to the exact size you request, we require the ___137___ details before work can begin. If we receive them by March 20, your order will stay on the current schedule, with delivery expected in mid-April. Otherwise, it will move to the following month's cycle. Should you need a copy of our standard sizing guide, I would be happy to send one. Please reply with the requested information at your earliest convenience. ___138___. Best regards, Raymond Alcott Order Processing Clarendon Workspace Solutions

  1. 135.
    • Aentered
    • Bhave entered
    • Centering
    • Dwill enter
  2. 136.
    • Aspecifications
    • Bdimensions
    • Cquantities
    • Dfeatures
  3. 137.
    • Aspecifically
    • Bspecification
    • Cspecific
    • Dspecify
  4. 138.
    • AAs soon as I receive it, I will confirm your delivery date
    • BOur workstation models come in several standard surface sizes
    • CYour invoice will follow once the workstations have shipped
    • DUntil then, your order cannot move forward in production

Question group 3139 – 142

Questions 139-142.

Selby Home and Garden Manager to Retire The Wyndham Register Putnam, June 14 Carol Yardley, a longtime ___139___ of Selby Home and Garden, has announced plans to retire at the end of this summer. Ms. Yardley joined the store 27 years ago as a sales associate and advanced through several roles before being named branch manager in 2006. ___140___. "The biggest change has been in how we connect with customers," Ms. Yardley said. A new branch manager is expected to be in place ___141___ the end of August. Linda Cho, who leads the store's largest department, has been chosen as her successor. According to Martin Dufresne, the regional manager, Ms. Cho has shown strong leadership during her time with the company. She brings considerable ___142___ to the role. A farewell event for Ms. Yardley is planned for August 20.

  1. 139.
    • Amanage
    • Bmanaging
    • Cmanager
    • Dmanaged
  2. 140.
    • AThe store plans to hire several new sales associates this fall
    • BSelby Home and Garden now operates in more than a dozen towns
    • CShe has led the branch since it first opened many years ago
    • DIn that role, she oversaw the opening of two new departments
  3. 141.
    • Auntil
    • Bby
    • Cdespite
    • Dexcept
  4. 142.
    • Aexperience
    • Breluctance
    • Crevenue
    • Dinventory

Question group 4143 – 146

Questions 143-146.

The Stanton Downtown Business Alliance released the results of its yearly shopper survey on Monday. Gordon Novak, the alliance's president, announced that participating stores ___143___ later evening hours on a trial basis. The new schedule is set to begin on October 1 and will last eight weeks. Nearly 60 percent of ___144___ identified limited evening access as the greatest obstacle to shopping downtown. Many said that current closing times left too little time for an after-work visit. Beginning next month, more than 30 shops along Prospect Avenue will stay open until 9:00 P.M. on weekday evenings. The alliance plans to track customer visits and sales during the trial. The organization has conducted the survey ___145___ the past twelve years, gradually expanding its scope. A complete copy of this year's report can be found on the alliance's website. ___146___.

  1. 143.
    • Aoffered
    • Bwill offer
    • Cwould offer
    • Doffering
  2. 144.
    • Aretailers
    • Bmerchants
    • Crespondents
    • Dvisitors
  3. 145.
    • Afrom
    • Bsince
    • Cacross
    • Dfor
  4. 146.
    • AThis year's survey drew the largest response the program has ever recorded
    • BThe alliance also intends to repaint several storefronts next spring
    • CThe survey was conducted online and by mail this year
    • DMr. Novak has led the alliance since its founding

Part 7 — Reading Comprehension

Reading · 45 min · 54 questions

Question group 1147 – 148

Questions 147-148.

Custom Order Specification Sheet Order Ref: SP-6203 Date: April 14 Status: Awaiting customer confirmation before submission to supplier Customer Information Name: Thomas Parrish Telephone: (555) 482-3190 E-mail: t.parrish@example.com Selections Exterior color: White Interior trim: Leather Engine configuration: Hybrid Note: The hybrid configuration is subject to current factory availability. If the selected option is not in stock, please allow an additional 4 to 6 weeks for production. Preferences and Inclusions Preferred pickup day: Saturday Please bring your proof of coverage at the time of pickup. One complimentary post-delivery inspection is included within the first six months at no charge. Important Before this sheet is forwarded to the manufacturer, the customer must review all selections recorded above and sign below to confirm their accuracy. Once the order has been submitted, no changes can be made. Customer signature: _____________ Date: _____________ Internal Use Only Staff initials: _____ Processing date: _____ Financing arrangement: Per agreement dated _____

  1. 147.

    Where would this form most likely be completed?

    • AAt an automotive service center
    • BAt an insurance agency
    • CAt a vehicle dealership
    • DAt a financial lending office
  2. 148.

    What are customers asked to do before the order is submitted to the supplier?

    • ASubmit payment for the full purchase amount
    • BCheck that the recorded selections are accurate
    • CContact the manufacturer to place the order
    • DPresent proof of insurance coverage

Question group 2149 – 150

Questions 149-150.

To: All Work-Area Leads From: Alison Crabtree, Operations Coordinator Date: March 4 Subject: Annual Equipment Count — Assigned Windows An independent reviewer will examine our equipment records at the end of this month. Before that visit, each work-area lead must count every item on the holdings sheet for their area and return the completed sheet to the designated collection point. Work Area Counting Window Collection Point Floor 2 East March 10–12 Room 201 Floor 3 West March 13–15 Room 305 Floor 4 North March 17–19 Room 410 [Note: Networked computing devices are not included in area counts. These items will be verified separately by the IT Services Department.] If any item on your holdings sheet cannot be located, or if you find an unlisted item, submit a discrepancy form to Operations by March 21. Forms received after that date will not be included in this review cycle. Alison Crabtree Operations Coordinator For blank count sheets, contact ext. 4420.

  1. 149.

    What is the purpose of the memo?

    • ATo arrange the purchase of replacement equipment
    • BTo have area leads check equipment against records
    • CTo announce a change to staff work schedules
    • DTo request approval from the external reviewer
  2. 150.

    What is indicated about the networked computing devices?

    • AThey are checked by a different department
    • BThey must be counted during March 13–15
    • CThey must be counted by March 21
    • DThey require a supervisor's approval

Question group 3151 – 153

Questions 151-153.

Dalton Parcel Express Customer Care Office, Kingsley October 14 Dear Mr. Scanlon, Account Reference: DPE-4821 Affected Service Window: September 22 – October 4 Claim Reference: CR-00673 Response Window: 10 business days We are writing to express our sincere regret for the delays that affected your shipments during the period indicated above. Of the parcels dispatched under your account, seven experienced delivery times well beyond our standard commitment, and we recognize the inconvenience this has caused your operations. The disruption resulted from water damage sustained at our Ravenscroft sorting hub, which remains temporarily closed for structural repairs. Sylvia Drummond, who was brought onto our central operations team from the Pembury branch earlier this year, is personally overseeing the restoration effort. Our logistics department has implemented a revised routing plan to prevent further delays. Your shipments are now being processed through our Wycliffe distribution center. Not until the Ravenscroft hub has been certified for full operations will this interim arrangement be lifted. A written confirmation of your credit will be sent once your claim has been reviewed. To claim a service credit of $8.50 per affected parcel, please submit your original shipping receipts together with the claim reference noted above. Sincerely, Angela Baxter Senior Coordinator, Customer Care Office All claims must be received by November 1.

  1. 151.

    What is the main purpose of the letter?

    • ATo promote a newly upgraded delivery service
    • BTo ask the customer to confirm account details
    • CTo request payment of an outstanding balance
    • DTo apologize for a disruption and explain how to obtain compensation
  2. 152.

    What is indicated about Ms. Drummond?

    • AShe designed the revised routing plan.
    • BShe joined the company from a different location.
    • CShe will contact the customer about the credit personally.
    • DShe holds a position senior to the letter's author.
  3. 153.

    Where are Mr. Scanlon's shipments currently being handled?

    • AIn Kingsley
    • BIn Ravenscroft
    • CIn Pembury
    • DIn Wycliffe

Question group 4154 – 157

Questions 154-157.

Eastwick Municipal Pool Member Consultation: Proposed Extended Operating Hours Posted: March 5 Ref: EMP-2024-017 Over the past year, evening and weekend sessions at the pool have experienced a substantial rise in attendance, and usage of the adjacent warm-water area has similarly increased. Several peak-period sessions now regularly reach capacity before all registered members can be accommodated. The facility is therefore proposing three alternative operating-hour patterns and is inviting members to indicate a preference before any change is adopted. --[1]--. The three proposed options are summarized below. Option Weekday Change Weekend Change Members Primarily Affected A Early-morning sessions added, 6:00-7:30 AM, Mon-Fri No change Adult lane swimmers B Evening close extended to 9:30 PM, Mon-Thu No change Adult and teen members C No change Hours extended, 7:00 AM-7:00 PM, Sat-Sun Family and junior members --[2]--. Preferences may be submitted either in person at the Member Services Desk during staffed hours or by completing the online response form at www.eastwickpool.example. For a response to be counted, the member's current registration number must accompany the submission. All responses must be received no later than March 28. The option receiving the most preferences will be adopted only if at least 30 percent of registered members submit a response. --[3]--. Any adopted change will run as a trial for eight weeks. If the participation threshold is not reached, the current operating schedule will remain in effect for the remainder of the quarter. Note: The Tuesday and Thursday Morning Masters Swim sessions (6:00-7:00 AM) will continue in their current time slots under all three options. Existing participants in this program should expect no change to their reserved lane allocations. Aquatics Coordinator Eastwick Municipal Pool Responses: Member Services Desk, Front Lobby Inquiries: pooladmin@eastwick.example --[4]--.

  1. 154.

    What is suggested about the pool?

    • AIt has recently added a warm-water area.
    • BIt cannot currently accommodate everyone during its busiest sessions.
    • CIt has already lengthened its weekend hours.
    • DIt plans to change the schedule identically for all member groups.
  2. 155.

    According to the notice, what must members do for a response to be counted?

    • ASend an email to the inquiry address.
    • BWait for the trial results to be announced.
    • CReserve a lane in the Masters program.
    • DProvide a current registration number.
  3. 156.

    According to the notice, what will remain unchanged under all of the proposed options?

    • AThe weekend hours for junior members
    • BThe Monday-to-Thursday evening closing time
    • CThe number of adult lane-swimming sessions
    • DA twice-weekly morning swimming program
  4. 157.

    In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Whether this threshold has been met will be confirmed only after all valid responses have been counted."

    • APosition [1]
    • BPosition [2]
    • CPosition [3]
    • DPosition [4]

Question group 5158 – 159

Questions 158-159.

Norbury Group Intranet > Human Resources > Recognition Programs Annual Peer Recognition Awards — Nominations Open The nomination period for this year's Peer Recognition Awards is now open. Submit all nominations through the online form on the Human Resources portal. Category Eligible Nominees Required Supporting Material Collaborative Achievement Any staff member who served on a cross-department project Project summary listing team participants Client Relations* Any customer-facing employee Written client testimonial or feedback record Workplace Innovation* Any employee who has introduced a change to a routine process Description of the change and its effect on daily operations * Employees with fewer than two years of continuous service as of March 14 will become eligible in a future nomination round. Nominations close on March 14. Recipients will be announced at the June company meeting. Page maintained by Jean Kirby, Human Resources. For questions, email hr-awards@norbury.example.

  1. 158.

    What must be submitted with a nomination for an employee who improved a routine work process?

    • AA summary of a completed project and its team members
    • BA written testimonial from a satisfied customer
    • CA record of the nominee's years of continuous service
    • DAn account of the change and its effect on everyday operations
  2. 159.

    What is suggested about some employees' eligibility to be nominated this year?

    • ANominees for some categories must have at least two years of continuous service.
    • BEvery employee must have two years of service regardless of category.
    • CThe Human Resources page owner confirms each nominee's eligibility.
    • DContinuous service is measured as of the June company meeting.

Question group 6160 – 162

Questions 160-162.

To: Laura Tierney From: Frank Osborne Date: May 22 Subject: Temporary Coverage of Mr. Cartwright's Duties Dear Laura, As we discussed last week, Hugh Cartwright will be away from the office on approved personal leave beginning next month, and the coverage arrangement has been finalized. You have been selected to assume his day-to-day responsibilities during his absence. Your duties will be limited to the processing of incoming supply requests, updates to the shared project calendar, and responses to routine vendor inquiries. Please note that monthly budget reconciliation will remain with Karen Bliss throughout this period and is not part of your assignment. For your reference, the key details are as follows: Coverage window: June 2 – June 13 Work area: Suite 4B Request-reference prefix: HC-REQ Telephone extension: 2247 Please use the telephone extension listed above for any client scheduling calls that come in during the coverage window. If any single purchase order exceeds five hundred dollars, you must forward it to me for approval before proceeding. Do not authorize expenditures above that amount on your own. Please maintain a written record of all actions you take so that Mr. Cartwright can review them upon his return. Best regards, Frank Osborne Operations Supervisor Regional Services Department Note: For questions regarding the temporary-duty allowance paperwork, please contact Brenda Solis in Human Resources at extension 3310.

  1. 160.

    According to the e-mail, what is one task that Ms. Tierney will take on during the coverage period?

    • AReconciling the department's monthly budget
    • BHandling requests for supplies as they arrive
    • CSetting up the request-reference prefix
    • DPreparing reports on vendor performance
  2. 161.

    What does Mr. Osborne indicate must happen before a large purchase order is processed?

    • AIt must be authorized by Mr. Cartwright.
    • BIt must be sent to Mr. Osborne for approval.
    • CIt must be recorded in writing beforehand.
    • DIt must fall within the coverage window.
  3. 162.

    Why should Ms. Tierney contact Brenda Solis?

    • ATo arrange coverage for Mr. Cartwright's absence
    • BTo handle incoming client scheduling calls
    • CTo submit updates to the project calendar
    • DTo ask about the temporary-duty allowance forms

Question group 7163 – 166

Questions 163-166.

Maitland Corporation Professional Development Fund Information for All Full-Time Employees About the Fund Beginning this quarter, the Professional Development Fund has been expanded to include all full-time employees who have completed at least one year of continuous service with Maitland Corporation. The fund was previously limited to staff in supervisory positions. It now provides partial reimbursement for fees paid toward approved courses offered by outside organizations. Courses in each category are reimbursed at different rates and are subject to different annual ceilings. The complete rate schedule appears below. How to Apply The fund was established to promote ongoing professional growth throughout the organization. Before enrolling in any outside course, employees must submit a Fund Request Form to the Employee Development Office and receive written confirmation of approval. Applications are typically reviewed within five business days. Courses taken without prior authorization are not eligible for reimbursement under any circumstances. Once an approved course has been completed, the employee should file a reimbursement claim along with the original fee receipt and a certificate of completion or passing grade. Claims must be submitted within 60 days of course completion. Rate Schedule Course Category Reimbursement Rate Annual Ceiling Job-Related Certification 80% $3,000 General Professional Skills 60% $1,500 Personal Enrichment 40% $1,500 Note: The annual ceiling for each category applies to the combined total of all courses claimed in that category within a single calendar year. Any amount exceeding the ceiling is the responsibility of the employee. Approved reimbursements are paid through the employee's regular paycheck within 30 business days of claim submission. For the Fund Request Form or any questions about the program, contact the Employee Development Office at Ext. 4720.

  1. 163.

    What is the purpose of the information provided by Maitland Corporation?

    • ATo announce a new restriction on employee spending
    • BTo recruit employees to teach courses for outside groups
    • CTo explain a broadened staff benefit and how to use it
    • DTo collect staff suggestions for future course offerings
  2. 164.

    What is NOT indicated about the Professional Development Fund?

    • AEligible employees must have at least one year of service.
    • BCourses must be taken at an approved local institution.
    • CApproval must be obtained before a course begins.
    • DReimbursement rates differ by course category.
  3. 165.

    In the information, the word "promote" is closest in meaning to

    • Aadvertise
    • Belevate
    • Cencourage
    • Devaluate
  4. 166.

    What is stated about the annual ceiling?

    • AIt is the same amount for every course category.
    • BIt applies to the combined cost of multiple courses in the same category.
    • CEach course is subject to its own separate ceiling.
    • DIt is paid to the employee before the course begins.

Question group 8167 – 168

Questions 167-168.

Langford Residence Pickup — 3 participants Victor Nash [9:15 AM]: I've booked two vans for the Langford pickup on Saturday. The building allows loading only from 8:00 to 9:30 AM, so we have to fit that window. Irene Pratt [9:17 AM]: Mrs. Langford just called. She's withdrawing the large wardrobe from the consignment, so we're down from six pieces to five. Victor Nash [9:18 AM]: That actually helps. Victor Nash [9:19 AM]: Five pieces fit in one van, so I'll cancel the second. The crew and the Saturday date stay as planned. George Fenton [9:21 AM]: One load should take about an hour. That's well inside the 90-minute window. Irene Pratt [9:23 AM]: I still need to finish condition reports and value estimates on the remaining lots. We also need catalog photos before they go on the sale floor. Victor Nash [9:25 AM]: George, could you handle the photos once you finish unloading at the warehouse?

  1. 167.

    At 9:18 AM, what does Mr. Nash most likely mean when he writes, "That actually helps"?

    • AThe reduced load lets him simplify the transport plan.
    • BFewer staff members will now be needed.
    • CThe collection can now take place earlier.
    • DOne remaining pre-sale task can be skipped.
  2. 168.

    Who most likely is Ms. Pratt?

    • AA collection driver
    • BAn item appraiser
    • CA catalog photographer
    • DA furniture restorer

Question group 9169 – 171

Questions 169-171.

Ashwood Community Sports Hall Programs Office October 15 Ms. Barbara Neville 14 Orchard Drive Ashwood RE: Beginners' Badminton — Waiting List (Ref. WL-0482) Dear Ms. Neville, I am pleased to inform you that a place has opened up in our Beginners' Badminton course, starting November 4. An enrolled participant, Mr. Lennox, has transferred to the intermediate-level group, and his spot is now available. --[1]--. As you may recall, your request to join the spring term could not be accommodated because the class was full. Your name has since remained first on the waiting list. Two weekly slots are available, as shown below. Available Slots Slot Day and Start Time Room A Tuesday, 6:30 P.M. Court 2 B Thursday, 7:00 P.M. Court 3 --[2]--. Only one slot may be selected, and your choice will be confirmed when you respond. Participants should bring their own racket and indoor court shoes, though beginners may not yet own these items. --[3]--. Staff at our equipment desk are happy to assist with sizing before the first class. A course fee of $45 is due at your first session. To secure this place, please call or visit our front desk no later than October 22. --[4]--. If we do not hear from you by that date, the place will be passed to the next person on the waiting list. Sincerely, Robert Shelton Program Coordinator Programs Office Office hours: Monday–Friday, 9:00 A.M.–5:00 P.M. | Ref: WL-0482

  1. 169.

    Why most likely was the letter sent to Ms. Neville?

    • ATo confirm that a payment has been received
    • BTo announce a change to a course schedule
    • CTo offer her an available place in a course
    • DTo request feedback about a completed course
  2. 170.

    What is suggested about Ms. Neville?

    • AShe previously attempted to join the course.
    • BShe recently advanced to a higher ability level.
    • CShe is employed at the sports hall.
    • DShe offered her place to another person on the list.
  3. 171.

    In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "These may be borrowed free of charge from the venue for the length of the course."

    • A[1]
    • B[2]
    • C[3]
    • D[4]

Question group 10172 – 175

Questions 172-175.

To: All Floor Staff — Millbrook Distribution Center From: Conrad Haggerty, Operations Supervisor Date: February 28 Subject: Zone-Based Picking Trial Results and Adoption Plan Our four-week trial of the zone-based picking method in the Beverages area has now ended. Based on the results, we have decided to extend this method to all remaining sections of the facility over the coming weeks. As many of you know, the idea for the reorganized routine came from suggestions that floor staff submitted during last fall's open review. During the trial, average picking time fell by 12 percent, and the number of misrouted items dropped by nearly half. The schedule below shows when each area will adopt the new method and when the required briefing will take place. Area Start Date Briefing Session Packaged Foods March 10 March 8, 9:00 A.M. Health and Beauty March 17 March 15, 9:00 A.M. Household Goods March 24 March 22, 9:00 A.M. The numbers really do speak for themselves. Although I understand that adjusting to a different routine takes some effort, the improvements we measured were clear. Please note that no one may begin working under the new method until he or she has attended the briefing session listed for their area. If your regular shift does not overlap with the briefing time shown for your area, please let me know. I will arrange an alternative session so that you can attend at a more convenient time. Route layout diagrams are posted on the notice board in the break room. For further questions, contact Yolanda Briggs at extension 2240.

  1. 172.

    What is one purpose of the memo?

    • ATo recruit staff to take part in a new trial
    • BTo announce a change to delivery schedules
    • CTo report a trial's outcome and announce its wider adoption
    • DTo give instructions for a safety inspection
  2. 173.

    In the paragraph beginning "The numbers," what does Mr. Haggerty most likely mean when he writes, "The numbers really do speak for themselves"?

    • AThe measured results clearly justify the change
    • BThe briefing schedule needs no further explanation
    • CHe is reluctant to change the current routine
    • DThe figures will be read aloud to all staff
  3. 174.

    What does Mr. Haggerty offer to do for staff?

    • AAttend the briefing session in each area
    • BUpdate the layout diagrams in the break room
    • CExtend the trial period in the Beverages area
    • DSet up a different briefing time for those unable to attend
  4. 175.

    What is NOT indicated about the new picking method?

    • AIt reduces the time needed to pick orders
    • BIt grew out of ideas contributed by floor staff
    • CIt requires the purchase of new equipment
    • DIt will be introduced in one area at a time

Question group 11176 – 180

Questions 176-180.

Staff Directory Photo Sittings — Revised Schedule Issued by: Office Administration, Kelford Industries Posted: Thursday, June 5 This version supersedes the schedule posted on May 29. Sitting Location Date and Time Departments Assigned Photo Format Conditions Cedar Room Monday, June 9, 1:30–4:00 p.m. Marketing, Sales Individual and group See Note 1 Juniper Room Monday, June 9, 9:00–11:30 a.m. Accounting, Legal Individual and group — Walnut Room Tuesday, June 10, 1:30–3:30 p.m. Human Resources, IT Individual only — Hazel Room Tuesday, June 10, 1:30–4:00 p.m. Operations, Facilities Individual and group — Note 1: Departments assigned to this sitting must have confirmed their final participant count with Office Administration by June 4; no participants can be added after that date. Note 2: All participants should arrive at least fifteen minutes before the start of their scheduled sitting to allow time for check-in and setup. For questions about your sitting assignment, contact Office Administration at ext. 4120 or admin@kelford.example. ---------------------- To: Clive Morton, Accounting Department Cc: Daphne Wilkes, Accounting Department From: Margot Henson, Office Administration Sent: Friday, June 6, 8:15 a.m. Subject: Change to your department's photo sitting assignment Mr. Morton, I am writing to let you know that there has been a change affecting your department's scheduled photo sitting. After the revised schedule was posted yesterday, Building Maintenance notified us that the Juniper Room will be closed on Monday morning for emergency pipe repairs. The sitting assigned to the Accounting and Legal departments in that room can therefore no longer take place as planned. The Legal department is being contacted separately. As we discussed last week, your team is unable to attend a morning sitting on either day because of standing client appointments. You also indicated that Ms. Wilkes, your department head, would like a group photograph in addition to individual portraits. I would ask you to review the posted schedule carefully and identify the available sitting that provides both an afternoon time window and group photography. Please keep in mind that any conditions listed on the schedule remain in effect. I have enclosed a preparation guide that outlines clothing recommendations, preferred background colors, and other details your team will need before the session. Once you confirm which sitting your department will attend, I will update the photographer's booking list and send you a written confirmation by the close of business on Monday. Margot Henson Office Administration | Ext. 4120 Enclosure: Staff Directory Photo Session Preparation Guide

  1. 176.

    Why did Ms. Henson send the email to Mr. Morton?

    • ATo confirm the details of a finalized booking
    • BTo report a maintenance issue in a meeting room
    • CTo notify a department that its sitting must change
    • DTo request a final head count from a team
  2. 177.

    What did Ms. Henson include with the email?

    • AA copy of the updated sitting schedule
    • BA list of the room access conditions
    • CA form for booking the photographer
    • DA guide to preparing for the session
  3. 178.

    Which sitting will the Accounting department most likely attend?

    • ACedar Room
    • BJuniper Room
    • CHazel Room
    • DWalnut Room
  4. 179.

    What is NOT mentioned about the staff directory photo sittings?

    • ASome sittings include a group photograph option
    • BAttendees are expected to arrive before the start time
    • CAdvice on clothing has been sent to a department
    • DPortraits can be purchased by individual employees
  5. 180.

    According to the email, what does Ms. Henson plan to do?

    • ARevise a booking list and send a confirmation
    • BSelect a suitable sitting for the department
    • CArrange for repairs to the Juniper Room
    • DProvide a group photograph to a department head

Question group 12181 – 185

Questions 181-185.

Penrose Paint and Color — Customer Feedback ★★★★☆ | Custom Color Matching Tamara Vogt | Foxwood | September I brought in a fabric swatch from my living room curtains and asked the counter to match it as a flat wall paint. The staff member who helped me was careful and thorough. He tested several formulas before settling on the right one, and I could tell this is a store that has been doing custom work for quite some time. The shade, which they labeled Warm Linen, was exactly what I wanted. I especially appreciated that they mixed a small trial pot at no extra charge so I could test the color at home before committing to the full order. I placed an order for four cans — two for the living room and two for the bedroom. When I returned three days later to collect my order, only two cans were ready. The tinting base needed for my shade had run out, so the two bedroom cans could not be mixed. I was disappointed, as I had arranged for a painter to start that weekend. No one had called me in advance. I plan to order the same shade for my hallway once this is resolved. I hope the store will reach out soon. 3 people found this helpful | Leave a reply ---------------------- Store Team — Paint Counter September 19 Owen (9:14 A.M.): Has anyone seen the feedback page this morning? A customer named Vogt left a review about an incomplete order. I'm the one who helped her at the counter last week. Mira (9:18 A.M.): Just pulled up the file. [Order MC-2241 / Vogt, T. / Warm Linen custom shade / 2 of 4 cans outstanding / ON HOLD] Owen (9:22 A.M.): When she came to pick up, we only had the two living room cans ready. We'd completely run out of the neutral tinting base. Keith (9:27 A.M.): When's the next shipment of that base due? Mira (9:29 A.M.): Supplier confirmed October 3. Nothing in that formula can be mixed until it arrives. Keith (9:33 A.M.): Then we shouldn't invite her back in or encourage any new orders before that date. I don't want to promise something we can't deliver. Owen (9:35 A.M.): Understood. Should we offer something for the inconvenience? I was thinking a complimentary can of primer since she mentioned wanting to do another room. Keith (9:38 A.M.): A store gift card would be better. Mira, can you look up her address from the order form and mail it with a written apology by Friday? Mira (9:40 A.M.): Will do.

  1. 181.

    What is suggested about Penrose Paint and Color?

    • AIt is based in the Foxwood neighborhood.
    • BIt has extensive experience with custom color work.
    • CIt sells curtains and other home furnishings.
    • DIt waives fees for all sample products.
  2. 182.

    What does Tamara Vogt indicate she valued about the counter service?

    • AShe was given a free sample to test at home first.
    • BShe asked for her order to be held.
    • CShe received all four cans within three days.
    • DShe had the paint delivered to her home.
  3. 183.

    Vogt writes that she intends to order the same shade for another room. Why do the staff decide she should wait?

    • AThe paint from her first order must be corrected.
    • BThe base for her shade will not arrive until October.
    • CA gift card must reach her before any new order.
    • DThe shade is likely to be offered at a discount soon.
  4. 184.

    What problem with Vogt's order do both the review and the staff chain confirm?

    • AA portion of it could not be completed.
    • BThe color failed to match her sample.
    • CThe staff prepared it with the wrong formula.
    • DThe customer received no advance warning.
  5. 185.

    According to the text-message chain, how will the staff make up for the inconvenience?

    • ABy giving her a free can of primer.
    • BBy inviting her back to collect a replacement.
    • CBy delivering the remaining cans to her address.
    • DBy sending her a gift card with an apology.

Question group 13186 – 190

Questions 186-190.

Bowman Fixture Co. — Spring Catalog Order 25 units or more from our Spring Catalog and receive a complimentary Accessory Starter Kit, valued at $45, at no additional charge. Wall-Mount Shelving — Code: WS Adjustable shelf units for retail wall displays. $32.00 per unit Freestanding Garment Rails — Code: FR Portable chrome rails for clothing presentation. $48.00 per unit Countertop Sign Holders — Code: CS Clear acrylic holders for product labels and pricing. $18.00 per unit Rotating Display Stands — Code: RD Four-sided stands for small packaged merchandise. $56.00 per unit How to Order 1. Select items using the product codes above. 2. Place your order by phone at (555) 461-0023 or online at www.bowmanfixture.example. Please Note The qualifying quantity of 25 units is calculated across all product families combined. The Accessory Starter Kit includes assorted hooks, brackets, and label clips and ships separately from the main order. Unit prices do not include delivery charges. Offer valid for orders placed between March 1 and March 31. ---------------------- Bowman Fixture Co. Invoice Invoice No.: INV-7835 Account No.: FI-0042 Invoice Date: March 15 Ship To: Ferndale Interiors Mr. Dennis Guthrie 47 Mercer Street Welton Item Code Description Qty Unit Price Line Total WS-110 Wall-Mount Shelf, Oak Finish 8 $32.00 $256.00 WS-114 Wall-Mount Shelf, White Finish 6 $32.00 $192.00 FR-205 Garment Rail, Chrome, 120 cm 4 $48.00 $192.00 CS-310 Sign Holder, Acrylic, A5 10 $18.00 $180.00 Goods Subtotal: $820.00 Delivery: $35.00 Amount Due: $855.00 Payment Terms: Net 30 days from invoice date. Scheduled Delivery: March 22 ---------------------- From: Catherine Phelps, Bowman Fixture Co. To: Dennis Guthrie Cc: Nigel Templeton, Account Services Sent: March 17 Subject: Your Order INV-7835 — Item Update Dear Mr. Guthrie: Thank you for your recent order with Bowman Fixture Co. This message is regarding your invoice INV-7835, dated March 15. We regret to inform you that item FR-205 (Garment Rail, Chrome, 120 cm) is currently out of stock and cannot be included in your scheduled shipment on March 22. As a substitute, we will send item FR-208 (Garment Rail, Chrome, 130 cm), manufactured at our partner workshop in Halstead. This model is similar in design and finish, and it will be charged at the same unit price of $48.00. It will be dispatched directly from the workshop and is expected to arrive by March 28. If you would prefer not to receive the substitute, please reply to this message no later than March 20, and we will remove those items from your invoice and adjust the amount accordingly. Best regards, Catherine Phelps Order Fulfillment Coordinator Customer Operations Department Customer care hours: Monday through Friday, 8:00 A.M. to 5:00 P.M.

  1. 186.

    What is Bowman Fixture Co. advertising in its Spring Catalog?

    • AA reduction in delivery costs
    • BA lower unit price on bulk orders
    • CA free gift with every purchase
    • DA free item for large enough orders
  2. 187.

    According to the invoice, what is scheduled to happen on March 22?

    • AAn invoice will be issued to the customer.
    • BThe main order is scheduled to be shipped.
    • CThe substitute rail is expected to arrive.
    • DThe customer's reply deadline will expire.
  3. 188.

    What does the e-mail suggest about Bowman Fixture Co.?

    • AIt lets customers cancel an entire order at any time.
    • BIt produces all of its merchandise itself.
    • CIt adds a surcharge for substituted items.
    • DIt sources some products from an outside workshop.
  4. 189.

    What type of product from the catalog is currently unavailable for Mr. Guthrie's order?

    • AFreestanding garment rails
    • BWall-mount shelving
    • CCountertop sign holders
    • DRotating display stands
  5. 190.

    What is suggested about Mr. Guthrie's order?

    • AHe is entitled to a complimentary accessory kit.
    • BHe will receive a lower unit price on his order.
    • CHe will not be charged for delivery.
    • DHe will pay more for the substitute rail.

Question group 14191 – 195

Questions 191-195.

Home > Amenities > Rooftop Terrace Rooftop Terrace — Private Event Use Eligibility The rooftop terrace is available for private events hosted by Ridgeway Tower occupant companies with a current lease. Requests must be submitted at least ten business days in advance. Review Process Requests are reviewed by the amenity coordinator within two business days. Written confirmation is sent by e-mail. Required Information Every request must state: • Event date, start time, and end time • Expected number of attendees • Name of the on-site event coordinator from the requesting company • Whether outside catering or an external vendor will be present Note: The building's fire safety certificate limits terrace occupancy to 60 persons. Requests exceeding this limit cannot be approved. Service Desk: Monday–Friday, 8:00 A.M.–5:00 P.M. | Live chat or ext. 4200 ---------------------- Live Chat — Ridgeway Tower Service Desk Friday, October 3 — Ref: RT-2163 Trevor Ng [10:14 A.M.]: Good morning. How can I help you? Andrea Forsyth [10:15 A.M.]: Hi. I'm at Vantage Media on the fourteenth floor. We'd like to book the rooftop terrace for a team appreciation event on Saturday, October 18. Trevor Ng [10:16 A.M.]: Sure. Could you give me the details? Andrea Forsyth [10:17 A.M.]: We'll need the terrace from 4:00 P.M. until about 9:00 P.M. Since we've hired Fairview Catering for the food, we'd like 8 round tables and chairs from storage. Simone Walsh, our events lead, will be on site all evening to coordinate. Trevor Ng [10:18 A.M.]: I'll check the furniture is available. Anything else? Andrea Forsyth [10:18 A.M.]: That's everything. Thanks! Trevor Ng [10:19 A.M.]: I've passed this to Edwin Holt, our amenity coordinator. He'll follow up shortly. Session ended. ---------------------- To: Andrea Forsyth From: Edwin Holt Sent: Monday, October 6, 9:22 A.M. Subject: Rooftop Terrace — Request RT-2163 Cc: Service Desk Dear Ms. Forsyth, Thank you for your request to use the rooftop terrace on October 18. The date is available, and your reservation has been approved in principle. However, I will need the expected number of attendees before I can issue final confirmation. Please provide this via live chat or by calling extension 4200. The terrace is monitored by building security during standard hours, which end at 5:00 P.M. on weekends. Events continuing past that time require the hosting company to arrange and cover the cost of a licensed security attendant for the remaining duration. I would also recommend the retractable canopy panels stored on the terrace. They can be set up in minutes and would shield your guests from rain if the weather turns. Let me know if you would like them included at no extra charge. Best regards, Edwin Holt Amenity Coordinator Ridgeway Tower Management Office Office hours: Monday–Friday, 8:00 A.M.–5:30 P.M.

  1. 191.

    What does the Web page indicate about a request for a gathering above a certain size?

    • AIt must be submitted further in advance.
    • BIt will not be granted permission.
    • CIts confirmation is sent by e-mail.
    • DIt is directed to the service desk.
  2. 192.

    According to the online chat, why does Ms. Forsyth want to use the terrace?

    • ATo hold an event recognizing her team
    • BTo provide a meal from an outside caterer
    • CTo arrange furniture from storage
    • DTo coordinate with an events lead
  3. 193.

    What required information does Ms. Forsyth fail to give about the event?

    • AThe number of people expected to attend
    • BWhether an outside caterer will be present
    • CThe name of the on-site coordinator
    • DThe times the event will start and end
  4. 194.

    What is implied about Vantage Media's event?

    • ABuilding security will monitor it at no cost for its full duration.
    • BIt must be limited to 60 attendees.
    • CThe company will have to pay for security during its later hours.
    • DThe service desk will provide the extra supervision.
  5. 195.

    Why does Mr. Holt recommend the retractable canopy panels?

    • ATo keep guests dry in wet weather
    • BTo provide extra seating for guests
    • CTo reduce noise during the event
    • DTo mark off the event space

Question group 15196 – 200

Questions 196-200.

Business Briefs The Bexley District Business Council has opened applications for its annual Community Improvement Grants. The program provides funding to local organizations for neighborhood projects within the district. The grants are financed through a portion of annual membership fees paid by the Council's 150 member businesses. Eligible applicants must be registered nonprofit groups and must demonstrate that at least 30 percent of total project value will come from volunteer labor or donated materials. Awards fall into three categories: Public Space Enhancement (up to $4,000), Youth and Education Programs (up to $3,500), and Community Safety Improvements (up to $5,000). "The strongest proposals bring residents together around a shared goal," said Philip Renwick, chair of the grants committee. Applications are available at bexleycouncil.example and must be submitted by March 15. Decisions will be announced by April 30. — Bexley Herald ---------------------- Bexley District Business Council Community Improvement Grants — Application Form Ref: CIG-0247 Applicant Organization: Poplar Street Community Council Contact Person: Maureen Griffith Role: Chairperson Years Active: 8 Category (select one): [ ] Public Space Enhancement [X] Youth and Education Programs [ ] Community Safety Improvements Amount Requested: $3,200 Volunteer Contribution Pledged: $1,800 Project Description: Convert the vacant lot at 40 Poplar Street into an outdoor reading area for children. Volunteers will clear the site and build seating. Funds will cover materials, safety surfacing, and a book-lending cabinet. I confirm that the above information is accurate and that the pledged contribution will be fulfilled. Signature: Maureen Griffith Date: March 10 For Office Use Only Received: ___ Decision: ___ ---------------------- Subject: Grant Decision Notification To: m.griffith@poplarest.example From: j.wainwright@bexleycouncil.example Date: April 22 Ref: CIG-0247 Attachment: Post-Project Reporting Guidelines Dear Ms. Griffith, I am pleased to inform you that the Poplar Street Community Council has been selected to receive a Community Improvement Grant. The review committee was especially impressed by the volunteer participation outlined in your proposal. Your plan to involve neighborhood residents in each phase of the project was cited as a strong example of community engagement. After reviewing all submissions in the Youth and Education Programs category, the committee has approved an award of $2,800 for your project. As funding in this cycle was limited, awards were adjusted to support as many qualified applicants as possible. Before the awarded funds can be disbursed, your organization must submit a post-project report detailing all expenditures and volunteer hours within 60 days of the project's completion. Instructions are in the attached file. Please contact me if you have any questions. Sincerely, Julian Wainwright Grants Program Coordinator, Bexley District Business Council Tel: (555) 482-0167 Please reply within 14 days to confirm acceptance of this award.

  1. 196.

    In the article, what is indicated about the Bexley District Business Council?

    • AIt requires grant applicants to be for-profit businesses.
    • BIt offers grants in three categories with identical limits.
    • CIt funds the grants with revenue collected from its members.
    • DIt expects volunteers to cover all project costs.
  2. 197.

    What is NOT indicated about Ms. Griffith?

    • AShe leads a neighborhood organization.
    • BShe reviews applications for the Business Council.
    • CShe confirmed the accuracy of the submitted information.
    • DShe pledged that volunteers would help with the project.
  3. 198.

    In the e-mail, the word "detailing" is closest in meaning to

    • Aenclosing
    • Bapproving
    • Clisting
    • Dconfirming
  4. 199.

    Why does Mr. Wainwright commend the Poplar Street Community Council?

    • AIt requested a modest sum of money.
    • BIt has operated in the district for many years.
    • CIt chose an eligible project category.
    • DIt planned to involve residents throughout the project.
  5. 200.

    What is suggested about the Poplar Street Community Council?

    • AIt was granted the maximum amount allowed in its category.
    • BIt was moved to a category other than the one it chose.
    • CIt will receive less money than it requested.
    • DIt must start its project before the end of April.