TOEIC LR Collection 2 Test 9

To: All Staff From: Janine Fletcher Date: February 12 Re: Visitor sign-in A review of entrance procedures has been completed. Visitors are often not signed in at the reception desk, and some reach the upper floors alone. Our record of who is in the building is therefore incomplete. Every guest must be signed in, issued a badge, and accompanied by the host. Signing in takes several minutes, and a line often forms at the desk. Please arrive at the desk ___131___ ten minutes before the meeting. Some staff ask whether weekly visitors may go up alone. They may not, but hosts are able to ___132___ visitors' names in advance, and badges will be ready. ___133___. The sign-in log ___134___ at unannounced intervals over the coming months. None of these requirements is new. Please direct questions to Office Services, ext. 214.

Zimmerman Office Resale Buys Surplus Furniture A move or a remodeling project often leaves desks and cabinets that no one needs, and disposal costs money. Yet much of this furniture is ___135___ fit for daily use. We buy such pieces outright and pay in full on collection. Desks, seating, filing cabinets, and shelving are accepted. Items must be undamaged, because we resell them without repair. ___136___, normal signs of wear will not disqualify a piece. Send us an itemized list with photographs. Once our buyers have reviewed it, you will receive a written valuation and can set a collection date. ___137___. This free service covers addresses within forty miles of our warehouse. Fewer assessment slots remain this month than last, so we encourage you ___138___ yours soon. A complete list of accepted items appears online. Call us today.

To: All Employees From: Gail Maddox, Facilities Department Re: Cafeteria payment change Date: March 3 Beginning on March 17, the staff cafeteria will accept payment only by prepaid employee card. Given the clear ___139___ of a two-week trial at one counter, where lines moved twice as quickly, management has approved the change for all counters. Each employee must collect a card at the reception desk and register it before that date. Cards issued this week ___140___ automatically on March 17, when cash payment ends. ___141___. Value can be added at the machine beside the entrance, and any unused balance carries over each week. A help desk in the lobby will remain open for three weeks to answer questions. ___142___ employees are asked to visit the reception desk this week. Please contact me at extension 214 with any questions. Thank you. Gail

Havelock Cleaning Services Changing office cleaning contractors may at first seem ___143___, but with Havelock it is not. The same trained team serves your building on the evenings you choose, and it carries a written checklist to ___144___ that no area is overlooked. We handle the changeover ourselves. We will notify your present contractor and schedule our first visit for the evening after your final service, so no cleaning is missed. ___145___, we also take over the ordering of your restroom supplies at no charge. The price we quote is held for a full year, and if you return to your former contractor within that year, nothing further is owed. Businesses must enroll before June 30. Call us to arrange a short site visit. Every new client receives printed service record cards, one for each room. ___146___.

Culver Frame Studio staff chat, Thursday Warren, 10:12: A customer wants to use her $20 credit voucher on order 4418, which our 15 percent promotion has already reduced. She picked the mat color with me. Is that allowed? Desmond, 10:15: I am cutting the glass for 4418 at the bench now and joining the corners after lunch. It will be ready Friday. The molding shipment arrives tomorrow. Colette, 10:18: The printed rule is clear: "Credit vouchers may not be combined with promotional pricing." Warren, 10:20: Her voucher expires on April 9. Could we allow one exception? Desmond, 10:22: The corners came out well. 4418 is ahead of schedule. Colette, 10:25: Go ahead. Warren, 10:26: Thank you. Do I deduct the full amount? Colette, 10:28: Yes, take the whole $20 off the $68 total, and note the exception in the day log with my initials.

Vehicle Pool Handback Record Record reference: PH-2286 Unit: Car 7 Department: Site Surveys Borrower: Adrian Kovacs Entry Sign-out Handback Date February 3 February 6 Odometer reading 24,180 24,655 Fuel level Full One quarter Condition note No marks recorded Scratch on rear door reported Borrower duties at handback Enter the closing odometer reading in the column above. Return the keys and the fuel card to the desk counter. Describe any new marks in the condition row. Where the fuel level on return is below one half, the borrower informs the desk, which orders the refill and charges the amount to the department named above. On February 20 this unit leaves the booking roster for scheduled servicing. Verified at the pool desk by: Melinda Grant

TO: All departments, Kingsley Road and Ferndale offices FROM: Camille Duvall, Central Administration DATE: April 2 SUBJECT: Internal document runs The two daily document runs have been reviewed. Items placed in the tray for the afternoon run arrive at the receiving office after the day's internal deliveries are complete and are held over to the next working day. Most departments now use the morning run, and the afternoon run travels lightly loaded; it will be withdrawn on April 15. From April 15: Hand-in point: reception mail tray, by 10:15 A.M. Departure: 11:00 A.M. Departments place their own items in the tray, which one driver collects. The driver leaves at the scheduled time no matter how full the tray is. Anything needed the same day may be sent by outside courier, charged to the sending department. Camille Duvall, Manager, Central Administration The timetable is posted above each mail tray; questions may be directed to this office.

Front desk - delivery signature question (2 participants) Victor Salgado (10:42 A.M.): A courier is at the front desk with a crate, and I need to know whether I can take receipt of it for a colleague who is out today. Victor Salgado (10:44 A.M.): The label reads: Addressee: Theodore Stroud Signature accepted from: named addressee or a division manager The driver says he can wait fifteen minutes. Claudia Doyle (10:47 A.M.): You can't sign for that yourself. Only our division manager can approve acceptance for someone else, and she is tied up in a meeting until noon. The driver can leave the crate in the storeroom unsigned or bring it back another day. Hold off on both of those for a few minutes - I'll work on the other option. Victor Salgado (10:49 A.M.): Understood. I won't sign anything, and I'll keep him at the desk while I wait to hear from you.

Overton Machinery Sales Used warehouse equipment for sale and rental 4 September Subject: Lift trucks currently available Dear Ms. Rutherford, Although none of the four trucks we listed for you last month met with your approval, we have since extended our inquiries to depots outside our usual area. You asked for a machine that runs on electric power and lifts at least 2,000 pounds. Our current stock is set out below with our prices, since I would rather you saw everything we hold than only the closest matches. Both of the electric machines were reconditioned in our own workshop last year. Unit Power Lifting capacity Price Lot 106 Diesel 3,500 pounds $9,400 Lot 112 Electric 1,200 pounds $6,200 Lot 118* Diesel 2,600 pounds $8,100 Lot 124 Electric 2,400 pounds $7,700 *This unit is not held at our depot; an inspection must be arranged with the firm that currently rents it from us. If you let me know by e-mail which units you would like to see, I will arrange the visits. No inspections have been booked so far. Sincerely, Trevor Olsen Sales Manager Enclosure: condition sheets for all four units

Security Office Building Entry Card Changeover Posted May 4 Applies to: all employees based at Thornbury Place The building's door readers are being replaced this month, and cards issued under the old system will not open them. Every employee must therefore obtain a replacement card. 1. Send a recent photograph to the Security Office through the staff portal by May 15. Each photograph is checked by Anita Balint before a card is produced. 2. Collect your new card during the window assigned to your floor group. 3. Hand in your old card when you sign for the new one. Collection windows Floor group Collection day Collection point Floors 1-4 Monday, May 18 Main lobby desk Floors 5-8 Tuesday, May 19 Main lobby desk Floors 9-12 Wednesday, May 20 Meeting Room B Anyone whose photograph has not reached the Security Office by May 15 may still collect a temporary card at the main lobby desk. Roland Beaumont keeps a separate log of these cards. Staff based at the storage annex will be contacted by their site office instead. Old cards stop working on May 26. Bernard Okonkwo, Security Office Manager Questions may be sent to extension 3070. [From May 4 until May 29, photograph checks normally handled by Ms. Balint are being carried out by Carmen Ionescu.]

Our Services | Areas We Cover | Jobs With Us Moving Your Workplace Mowbray Business Movers relocates workplaces of every size, from single-room studios to whole office floors. Working around your hours Every move is planned around the hours your business trades. Crews load and unload in the evening or overnight, one area at a time, so counters and desks stay in use. What is included Besides transport, we supply protective wrapping and crates at no extra charge, dismantle and reassemble shelving, and hold items not yet needed at our depot for up to 30 days. What our customers say "The crews finished before the end of the window we were given, and every crate was marked clearly enough for our staff to unpack without asking questions." — Bookstore, Wickford "The team was at our door at the hour we had agreed, and the office was ready the next morning. The amount charged matched the written quotation." — Accounting firm, Pelham How to arrange a move Request an assessment visit at least 14 days before your moving date. A supervisor walks through both premises, and a written quotation follows. Nothing is booked until you accept it. We assess and quote for premises within 45 miles of our depot. Farther out, see Areas We Cover.

Midvale Business Review — Regional Business Two Delivery Firms Now Operating as One By Emmett Frawley, Winslow The combination of Alderton Delivery Services and Halstead Transport is complete, and one operation now handles the scheduled deliveries and collections that the two companies previously carried out separately for business customers across the region. For more than fifteen years, both companies had sent vans into many of the same districts on separate schedules. Neighboring streets were often called at on different mornings, and customers in outlying areas waited noticeably longer than those close to either depot. Halstead Transport had also run Saturday collections, which Alderton Delivery Services never offered. Districts now served by one operation: 9 Employees kept on: 34 Shared name in use from: March Customers do not need to take any action. Signed agreements, most of which run for twelve months, continue on their current terms until those terms end. No new paperwork is required, and charges will be reviewed only when an agreement comes up for renewal. "Every driver and office employee has been kept on, and the shared name will appear on vans and paperwork in stages over several weeks rather than all at once," said Louise Brennan, the managing director. Timings for a few of the longer rounds will be examined again later in the year, and any changes will be announced well in advance. [Round times and district information are posted at each depot counter and on the company's website.]

Ravenscroft Linen Services For immediate release: February 18 Reduced-Rate Midweek Collection Service for Smaller Business Accounts BEXFORD, February 18 — Ravenscroft Linen Services announced today that a reduced-rate collection service will be available to its business customers from March 2. --[1]--. The reduced rate is offered to smaller business account holders, including guest houses, salons, and dental practices. Linen collected on a Tuesday or a Wednesday is charged at 15 percent below the standard collection rate, while linen collected on any other day of the week is charged at the standard rate. No call to the office is required; an account holder selects the service on the account page of the company website. --[2]--. "Our vans leave the depots with space to spare in the middle of the week, and filling that space costs us very little," said Rachel Buckley, director of operations. "Crews and routes are the same on every collection day, so a customer paying the lower rate receives the same service as before." --[3]--. As an introduction, accounts on the reduced-rate service will also receive one additional midweek collection at no charge through April 30. --[4]--. Standard rates for collections on all other days of the week remain unchanged. Media contact: Simon Ledbetter, 555-0148 Founded in 1994 with one laundry in Bexford, Ravenscroft Linen Services supplies laundered linen to business customers and now collects from eleven depots across the region.

Calloway Group — Staff Scheduling Desk Paid Time Off Preference Return Form PL-27 | Scheduling Cycle 2 (July 1–September 30) Return this form to the Scheduling Desk by April 14. Forms received after that date are held for the second allocation round, after all first-round preferences have been placed. Section 1 — Submitter and Entitlement Name: Owen Kaminski Unit: Billing Unit [At least five members of this unit must be on duty on each working day during the quarterly closing period, September 8–19.] Days remaining in current entitlement: 14 Days carried over from previous cycle: 3 Section 2 — Ranked Preferences Rank Requested block Working days 1 August 4–22 15 2 July 14–25 10 3 September 8–12 5 Section 3 — Declarations Coverage arranged within the unit: [ ] arranged [X] not yet arranged Willing to have a requested block split into shorter periods: [X] yes [ ] no Section 4 — Note My first choice includes a family event on August 6 and August 7, and those two days cannot be moved. If the full block cannot be granted, I would accept a shorter period that still includes them. Allocation Conditions 1. Days carried over from the previous cycle are scheduled before any days from the current entitlement. 2. A request that would leave the unit below its stated on-duty minimum is deferred to the next allocation round. 3. When two requests cover the same dates, the earlier return decides. 4. Approved dates are confirmed in writing by May 2 and cannot be changed after that date. All allocation decisions are made by the Scheduling Desk rather than by unit supervisors. For office use only Received: ______ Initials: ______ Round: ______

Replacement Sessions During Studio A Closure Issued by: Studio Office, Larkfield Movement Studio Notice reference: 12-R Applies to: term sessions from March 9 through March 27 Studio A will be closed for floor resurfacing throughout the three-week period shown above. So that no practice time is lost, every participant enrolled in a course that normally uses that room may claim one replacement session from the chart below. Slot code Day and time Room Levels eligible Places left R1 Monday, 6:30-7:45 P.M. Studio B All levels 4 R2 Tuesday, 12:15-1:30 P.M. Annex Room Levels 1-2 ◆ 6 R3 Wednesday, 7:00-8:15 P.M. ★ Studio B All levels 2 R4 Friday, 6:00-7:15 P.M. Studio B Levels 3-4 ◆ 5 R5 Saturday, 10:00-11:15 A.M. ★ Annex Room All levels 3 ◆ Restricted slot. Every course offered this term is placed at Level 1, 2, 3, or 4, and a participant may claim a restricted slot only if the level band shown matches the level of his or her course. ★ A claim for this slot is held only when it is confirmed in writing before March 2. Claims are accepted at the studio office. Places not claimed by March 2 are released to participants on the term waiting list. ---------------------- From: Estelle Mullins, Studio Office To: Iris Quintero Copy: Studio Reception Sent: Monday, February 23, 4:12 P.M. Regarding: Replacement session claim, Notice 12-R Dear Ms. Quintero, Your claim for a replacement session has been recorded, and the slot assigned to you is R3. The posted chart gives the day, the time, and the room for that slot, so please check it at the studio office before you attend. The slot you asked for, R4, carries the restriction symbol, and the level band printed beside it does not cover Foundation Movement, the course in which you are enrolled. Your request could not be granted for that reason. Foundation Movement meets in Studio A, and that room is out of use for the whole of the period named in the notice, so the class cannot be held at its usual hour. The replacement session stands in place of the meetings you would otherwise have attended. Please confirm slot R3 in writing before the closing date printed in the notice. If nothing reaches this office by that date, your place will be passed to another participant, and no further slot can be offered. Estelle Mullins Course Administrator Studio Office, Larkfield Movement Studio This mailbox is checked twice each working day. Replies should be sent to it rather than to an individual staff member.

To: Mr. Duncan Hollis, Kilbride Contracting From: Ursula Nagy, Ashcombe Industrial Supply Sent: April 12 Subject: Trade account approval Account reference: CR-2264 Copy to: Deliveries Desk Dear Mr. Hollis, Your application for a trade account has been approved, and the reference shown above should appear on every order you place. Consignments will be released to your crews at whichever work addresses you nominate, so orders need not be routed through your yard. Conditions of use No goods will be dispatched against the account until the enclosed registration is returned to us with the declaration signed and dated. Any single order above $2,000 must be countersigned by the officer named in that declaration before we can process it. Please also send us a copy of your current liability insurance certificate, which we keep on file for every account customer, no later than April 30. Thank you for your business. Ursula Nagy Credit Control Supervisor Credit Control Section Direct line 555 0148 Enclosed: Purchasing Authority Registration as received from your office. Please complete the declaration at the foot of the form and return it to this office. ---------------------- Purchasing Authority Registration Account reference (supplier use): CR-2264 Form received: April 9 Customer details Business name: Kilbride Contracting Yard address: 9 Rowden Road, Ludworth Contact for orders: Duncan Hollis, Office Manager Receiving and access instructions Yard deliveries: 7:00 A.M. to 9:00 A.M. only. Slate and ridge tiles must be stacked under the covered bay, never left on open ground. Work addresses: The driver must telephone the crew before arrival. Guttering and flashing lengths are to be laid flat, and scaffold sections are not to be left at the roadside. Collections: Empty pallets and packaging to be taken away on the driver's next visit. Authorized purchasers Hilda Mensah — Rowden Road yard — limit $1,800 per order — in force Patrick Devlin — Ormsby Street site — limit $3,500 per order — in force Bianca Rossi — Rowden Road yard — limit $2,000 per order — in force Gwen Fitzgerald — Palgrave Lane site — limit $1,200 per order — not in force until that site opens on May 6 Declaration The purchasers listed above are authorized to order on this account within the limits shown. Countersigning officer: Duncan Hollis, Office Manager Signature: ____________ Date: ____________

Cavendish Volunteer Center — Group Session Schedule Sessions available: March 3 to March 28 Revised February 10 Send requests to the group bookings desk at groups@cavendishvc.org Slot Day and time Activity Places V1 Tuesday, 9:00 A.M.–12:00 P.M. Book sorting 12 V2 Tuesday, 1:30 P.M.–4:30 P.M. Garden clearing 8 V3 Thursday, 9:00 A.M.–12:00 P.M. Meal packing 9 V4 Thursday, 1:30 P.M.–4:30 P.M. Garden clearing 8 Conditions for group bookings 1. Requests must reach the center at least fifteen working days before the chosen date. 2. Each group must name one contact person, reachable during every session booked. 3. Volunteers wear closed shoes and bring their own drinking water. 4. A consent card from the front desk must be handed in for each volunteer before the first session. 5. Volunteers must be sixteen years of age or older. ---------------------- To: groups@cavendishvc.org From: Elaine Lambert Date: February 24 Subject: Group session request for March Reference: February 10 schedule Dear Group Bookings Desk, I collected your March schedule last week. Customers bring us lawn mowers and hedge trimmers that will not start, and our staff of fourteen puts them back in working order. We would like the Thursday morning meal packing session in the week of March 23, and we can leave the workshop in the mornings only. Our whole staff wishes to take part, so please tell me whether there is room for all fourteen of us. This request reaches you four weeks ahead of that week, which I hope is early enough. I will act as our contact person. My telephone will be on during each session. Everyone will wear closed shoes and bring drinking water. Elaine Lambert Owner Wrenfield Works, telephone 555-0132 ---------------------- Subject: Group session request From: Curtis Underwood, Cavendish Volunteer Center To: Elaine Lambert, Wrenfield Works Sent: February 26 Reference: GB-1146 Action required by: March 13 Dear Ms. Lambert, Thank you for the request recorded under the reference above. Slot V3, the Thursday morning meal packing session, admits nine volunteers. Nine of your staff will therefore join that session in the week of March 23, and the remaining five will sort books in slot V1 on the Tuesday morning of the same week. Both sessions end at noon, which suits the mornings you are free. Before the first session, please meet condition 4 on the group session schedule for each of the fourteen volunteers. Sincerely, Group Bookings Coordinator Curtis Underwood Office hours: Monday to Friday, 9:00 A.M. to 4:00 P.M. Messages left outside those hours are answered the next working day.

Around the City Performers to appear in Woodgate Square Four pitches have been set aside for licensed acts. By Miriam Whitaker, March 12 Why the program began. Counts taken last summer showed that the number of people in Woodgate Square fell by nearly half after the lunch hour. How places are assigned. Acts are grouped by category, and only one act from each category performs in a block. Organizers say the shows should draw shoppers into the smaller streets behind the square. "Store owners nearby reported slow afternoon trade," said Miguel Ocampo of the Woodgate Square Management Office. "The program is approved for one season only. If audiences grow, we will propose a second year." Allocations and conditions appear on the office's pitch allocation page. ---------------------- Woodgate Square Performance Program: Pitch Allocation Last updated March 25 Program overview | Pitch allocation | Conditions of use | Contact Act category April 5 and 12 April 19 and 26 May 3 and 10 May 17 and 24 Music Full 1 place Full Full Theater for children Full Full Full 1 place Juggling and balancing Full Full 1 place Full One act only appears in each category per block. A category shown as full is offered the earliest later block with a place. Setup: pitches open at noon. Performances run from 12:30 to 2:30 p.m. Equipment: acts supply their own stands, seating, and sound equipment. Power: an outlet is fitted at Pitch 1 and Pitch 2 only. Acts at Pitch 3 and Pitch 4 must use battery-powered equipment. Changes: ten days' written notice before a performance date. Questions: pitches@woodgatesquareoffice.org ---------------------- To: Woodgate Square Management Office From: Oliver Lombardi Sent: March 28 Subject: Questions about our allotted pitch Reference: Acceptance notice 4218 Attachment: printed conditions page To the Pitch Allocation Desk: Thank you for the acceptance notice. Lombardi Puppets has played at indoor children's parties for six years, but this will be our first season outdoors. 1. Our show is a two-person puppet play for young audiences, and we hope to appear as early in the season as possible. Please confirm our dates. 2. The notice places us at Pitch 4. Our recorded music comes from a small player, and I would like to know whether an outlet can be fitted there. As changes need ten days' notice, an early reply would help. Oliver Lombardi Manager, Lombardi Puppets Please reply to this address.

Copeland Eyewear — Customer Care Office Repair and Adjustment Services by Store Current sheet; it replaces the one issued last spring. Service Lowden Street Selwyn Road Chesham Green Ockley Bridge Adjustments and screw replacement While you wait While you wait While you wait While you wait Lenses fitted to your own frame Same day By appointment By appointment Sent to workshop Frame repair (hinges and broken joints) On the premises Sent to workshop Sent to workshop Sent to workshop Weekly transfer day Not applicable Thursday Thursday Monday Counter open until 6:00 P.M. 6:00 P.M. 8:00 P.M. 8:00 P.M. Hand-in rule: items may be left at any store during opening hours, and the counter gives you a written record. Full handling terms: see the notice displayed beside every counter. ---------------------- Local Shops and Services Topic: broken frame, repair needed before a trip Posted by Yvonne Pratt, 9:12 P.M., June 24 I have bought my glasses from Copeland Eyewear for years, always at the store nearest my apartment. It is the only one I can use, because I finish work at 6:30 P.M. and can never reach a counter earlier. The hinge on my frames snapped on Sunday. I took them in this evening. The assistant explained that no repair work is done at that store. She said that items needing workshop attention are collected once a week, on Thursday, so mine would wait until then. I leave on July 12 and do not want to travel with taped frames. Has anyone found a quicker route? Y. P. ---------------------- Handling of Repairs Sent Off the Premises For customers, effective from June 1. An item left for workshop attention is entered on a record card at the counter and held in the store until the weekly transfer round. The case and the original receipt are not needed. Stores without a workshop of their own send work out on one fixed day each week. Finished work returns to the store where the item was left, normally about three weeks later, and it cannot be collected at the workshop. No repair begins until the estimated charge has been approved. The workshop calls the number on the record card and waits for a reply. Payment is due on collection, not at hand-in. A customer who needs an item sooner than that may ask, before that store's transfer day, for it to be sent to the Lowden Street store by next-day courier. An extra charge applies. Customer Care Office, Copeland Eyewear A copy of this notice is displayed beside every counter.