TOEIC LR Collection 2 Test 7

From: Marianne Odell To: Curtis Delgado Date: June 9 Subject: Coverage for June 16 to June 27 Dear Curtis, I will be away from the office from June 16 through June 27, and you have kindly agreed to cover my desk while I am out. Listed below are the routine ___131___ that come due during that period. On Monday, June 16, please ___132___ the supply order to the warehouse before noon. On June 24, the monthly usage report goes to Ms. Grimaldi. Both forms have been saved in the shared folder, and the access rights requested for you are already active. ___133___. Please copy that file instead of entering the figures again. Requests that fall outside this list can wait for my return. If a matter cannot wait, pass it to Ms. Grimaldi rather than deciding it yourself. I will check messages only on Friday afternoons. Thank you for your ___134___ assistance while I am away. Best regards, Marianne

To: All Department Supervisors From: Adrian Eastman, Purchasing Manager Date: June 4 Subject: Copier trial results The trial of the CP-200 and the CP-450 has ended. Every area kept a page count for each working day, and all reports are in. Those figures let us compare the models on the ___135___ volume they handle. Running costs were nearly equal, so reliability decided the choice. The CP-200 kept stopping partway through long jobs. The CP-450 ___136___ our standard copier on July 1. Under heavy use it produced several hundred pages a day and caused none of the ___137___ that supervisors described. Existing machines stay in service until replacement is due. Requests for new units should come to this office. Each delivery includes a short setup session on site. ___138___. Thank you for taking part. Please send any questions to me.

To: All Staff From: Margaret Sobel, Central Administration Date: March 9 Subject: Directory revision The staff directory is being reviewed for reissue from records held here. Accurate entries allow reception to route calls ___139___ to the person concerned. Without them, callers are passed from one department to another. Please check the particulars listed under your name, including extension and room, and report any change by e-mail to this office before March 20. ___140___, each department must appoint one person to confirm its shared listings by the same date. Corrections are checked against our records. Note that entries for which no reply is received ___141___ exactly as they stand. The revised edition will be sent by e-mail next month. Until then, the working copy remains at the front desk. ___142___. Margaret Sobel Records Coordinator

Notice to Shoppers: New Sales Floor Arrangement Now that the sales floor ___143___, every section of the Ridgeway Home Store is open as usual. Many shoppers had told us that products bought on the same trip stood too far apart. The new plan is meant to ___144___ the distance between such items. Kitchenware and small appliances are now at the front of the floor, and the garden department has moved to the lower level. ___145___. New signs hang above every aisle, and a printed floor guide is available at the main doors. Signs cannot list every product, and our staff on the floor are therefore always ___146___ to take you straight to an item rather than point toward an aisle. Thank you for your patience during the work. Comments on the new arrangement are welcome at the service counter.

Complimentary Gift Wrapping Available November 14 through December 24 Spend $40 or more in a single visit, and your purchases will be wrapped at no charge at our counter on the second floor. Style What it includes and the limit per visit Classic Patterned paper and cloth ribbon, up to four items Seasonal Printed paper, gift tag, and dried sprig, up to three items Keepsake box Rigid box with tissue lining, one item, small charge applies 1. Pay for your items at any register. 2. Bring the items and your same-day receipt to the counter. 3. Choose a style and allow about ten minutes. Counter hours are 10:00 A.M. to 7:00 P.M. Five items maximum per receipt. Furniture and plants cannot be wrapped. Ashcombe Card holders may add one extra style. Wrapped items can also be shipped by online request.

Brenton Adult Learning Center, Evening Program Office Short Course Teaching Proposal Record Cycle: Spring term Reference: EP-114 Section A — Applicant Name: Teresa Molnar Contact: 555-0148 Evenings available: Tuesday and Thursday Section B — Course requested Format, first choice: workshop, 18 participants Format, second choice: seminar, 10 participants Sessions: 6 Items needed: projector — already installed in all classrooms; worktables; hand tools; printed handouts Note: materials left in storage after the last cycle of this course may be reused. For office use only Provisional slot: Thursday evenings, Room 4, seats 12, fewer than the 18 the first choice format assumes. Applicant: send a shortened list of required items to the program office by 14 March. The office will reserve the room. Fee agreement: issued by the accounts desk. Reviewed: K. P., 3 March Retained in the program office file.

Hugh Gallagher and Constance Bergstrom Hugh Gallagher (9:12 A.M.): The label printer, machine number 806, is ready at Thornbury Service Center and must be collected today. Are you going out that way? Constance Bergstrom (9:15 A.M.): Yes, but not before two. My client meeting at eleven usually runs past noon. Hugh Gallagher (9:18 A.M.): Two is fine if you arrive by three. Their release counter closes at three today instead of five thirty, so nothing goes out after that. Constance Bergstrom (9:20 A.M.): Should I bring anything? Hugh Gallagher (9:22 A.M.): Yes. They will not hand over any machine without a signed release form. I will leave it at our front desk. Give it to the collections clerk. Constance Bergstrom (9:23 A.M.): And if my meeting runs long? Hugh Gallagher (9:25 A.M.): Only then, call and ask them to add the printer to Thursday's delivery run. Constance Bergstrom (9:26 A.M.): Understood. I will let you know once I have it.

Buy It Loose at Bramley Landscape Supply Bulk garden materials, priced by volume. Since March 3 the yard has sold topsoil, bark, and gravel loose from its outdoor bays. Material taken from the bays costs less per unit than the same material in sealed bags. Rates at the bays Material Sold by Price per unit Screened topsoil cubic yard $28 Garden bark cubic yard $34 Washed gravel half cubic yard $19 Yard staff measure each load and place it in your vehicle. Payment is taken at the bay. Transport is the buyer's own. The load space must be empty on arrival, and a cover sheet must be tied over the material before the vehicle leaves. Staff cannot load a vehicle brought without a cover sheet. The bays serve buyers daily, 7 A.M. to 3 P.M. Bramley Landscape Supply

Notice: Records Transfer Week Issued by the Records Management Office In effect June 8 through June 19 All closed paper files now kept on the staff floors will be moved to off-site storage during this period. Each box must be taken to the station listed for its record category, and boxes taken to any other station cannot be accepted. Before a box is dropped off, a completed index slip must be attached to its lid. Station Records accepted Days and hours Staffing Station 1 Client correspondence and contracts Monday to Friday, 8:30 A.M. to 4:30 P.M. Attended; index slips checked on arrival Station 2 Internal reports and meeting notes Every day, 6 A.M. to 10 P.M. Unattended Station 3* Financial records and invoices Every day, 8 A.M. to 8 P.M. Unattended Station 4 Personnel and training records Tuesday and Thursday, 1 P.M. to 5 P.M. Attended; index slips checked on arrival *Boxes left at Station 3 must weigh no more than 25 pounds, since no lifting equipment is kept there. Questions about record categories may be sent to Gordon Whitfield through the Records Management inbox on the staff portal.

Penrose Works Seasonal Wheel Keeping: Winter Season When our technicians take the summer wheels and tires off your car in the fall, fit your winter set, and check the brakes while the car is on the lift, the removed set has to go somewhere. From this season we will keep it for you until spring. --[1]--. Set size Season charge* What is included Compact $40 Washed and kept on covered indoor racks Standard $55 Washed and kept on covered indoor racks Large $70 Washed and kept on covered indoor racks, plus 10 percent off replacement tires bought at our counter A place is yours once the charge is paid at the counter. --[2]--. Both visits must be booked together: the day the set comes off and the day it goes back on. --[3]--. If either visit is missed, the place passes to the next customer. Sets sit on numbered racks well away from the workshop floor. Stored sets must be collected by April 30. --[4]--. After that date, $15 is added for every month a set remains with us. *Only 120 sets can be taken each season. Loaner vehicle requests and bookings: service counter, Monday through Friday, 8:00 A.M. to 5:30 P.M. Counter Supervisor

Rothwell City Museum Visitor Information — Timed Entry to Light and Line Admission to Light and Line is managed to protect the upper gallery, which holds only a set number of visitors at one time. Entry to the exhibition is included in regular museum admission, and no extra payment is collected at the gallery door. Every visitor, museum members included, must hold a reservation for a specific entry time before arriving, and reservations are made in advance at rothwellmuseum.org. Exhibition run: March 4 through June 21 Entry times: every 20 minutes from 10:00 A.M. to 4:20 P.M. Places per reservation: 6 maximum Advance booking: members may reserve from February 3, and all other visitors from February 17 Parties of 12 or more: a separate group arrangement is required Entry times in the middle of the day are taken quickly, so visitors whose plans allow it should choose an early morning or a late afternoon time. Visitor Notes A small number of same-day places are issued at the Lobby Information Desk in the main hall from 9:45 A.M. each day, and these places are not offered through the website. For a group arrangement, write to groups@rothwellmuseum.org. For help with seating, wheelchairs, or listening equipment, call 555-0188.

Hensley Event Equipment — Upton Road Office Hire Amendment Authorization Reference: HE-3182 Record raised: 4 March This record authorizes an extension of a hire already in progress. No new agreement is created. Account Account holder: Hartley Business Services Account contact: Wanda Kozlowski, Events Coordinator Site of use: Sandgate Hall, Level 2 — unchanged Invoicing: charges are added to the monthly account statement. No payment is taken at the counter. Standard band held: Band B, applied to accounts hiring 20 or more days each year Hire period Items on hire: 6 projector units and 14 accessory items Collected: 2 March Return date as agreed: 9 March Revised return date: 16 March Additional days: 7 Band applied to the additional days: Band D, extended-term rate Conditions When the set is brought back, the receiving clerk counts every unit and accessory item against the item line above before the account is released. Transport in both directions remains included at no charge for the extended period. If the set is returned before 16 March, the unused days are credited to the account rather than billed. Any accessory item missing from the set at that count is charged separately at the replacement price. The extension is granted without a late fee. A further change to the revised return date must reach this office by 13 March. Authorized by: Malcolm Traynor, Hire Operations Manager The original is retained at the Upton Road office of Hensley Event Equipment. A duplicate copy is issued to the account holder.

From: Joyce Tanaka, Learning Programs Coordinator To: All Head Office Staff Date: February 18 Subject: Student Visit Week, March 23-27 Dear Colleagues, Last year's Student Visit Week was well received by the students from Dunmore Technical College and by the employees who took part, and the college has asked to send a second group in March. Fourteen students will attend, and one host is needed for each. The students will be on site from 9:30 A.M. until 3:30 P.M. each day. Passes will be issued at the sign-in counter on the ground floor on Monday morning, and hosts should meet their assigned student there before going up to the team work areas. Hosts will receive a short briefing in the third-floor training room the previous Thursday, and one midday meal in the staff dining area is provided. Option Days Host's role Full week Monday to Friday Keep one student for five days and set a task each morning. Two days Any two days Share one student with a second host. Single day One day Take one student for a single day. [No more than three hosts per team can be accepted.] To take part, send me a short message stating which option you have chosen, no later than Friday, March 6. Your team leader's agreement must already be in place, as that cannot be arranged through this office. This program is separate from the in-house Supervisor Skills course, which continues as scheduled. Every host is asked to write a few lines at the end of each day. These notes will shape the plan for next year's group. Thank you for your help. Joyce Tanaka Learning Programs Coordinator Internal extension 418

Changes Ahead at Renshaw Stationers Local Business Section — By Ian Furlong Millbrook, May 2 Frances Duvall, who opened Renshaw Stationers and has directed it ever since, will step back from daily management at the end of this month. Two members of her staff, Grace Abbott and Emil Kovacs, will take on the business jointly from June 1. The store began in 1981 as a counter at the back of a printing works and has traded from its present address on the town's main business street for more than forty years. It supplies notebooks, filing materials, and desk equipment to local offices and to schools across the district. Ms. Abbott began as a delivery driver and now keeps the accounts, while Mr. Kovacs has taken orders at the front counter for eighteen years. Staffing will remain as it is. "The name above the door will not change, and neither will the way we trade," Mr. Kovacs said. The store will close on May 18 while new shelving is installed inside, and it will reopen at the same address on May 26. Orders may be placed by e-mail throughout the closure, with no charge added for delivery. Deliveries themselves begin again on the reopening day, and a customer who needs an order before then may collect it from the company's storage unit on Kestrel Lane. Ms. Duvall will keep an office upstairs two mornings a week until December. "I would rather leave the store to people who helped build it than to a stranger," she said. "Our nine employees are all staying, and the work goes on as before."

Templeton Vehicle Testing Service Mobile Testing Rounds: Schedule of District Visits Notice MT-7. Valid for visits from March through August. Round District served Host location Visit dates Categories handled Bookings close Round 1 Brookmill Brookmill Business Park March 12-14 Standard, Extended March 2 Round 2 Portway Portway Trade Park April 16-18 Standard, Extended, Trailer April 6 Round 3 Denham Hill Denham Hill Market Yard May 21-23 Standard, Extended May 11 Round 4 Crayford Crayford Bus Depot June 25-27 Standard, Extended, Trailer June 15 Conditions 1. A vehicle first registered more than eight years before the visit date must be booked as an Extended Check. Where a customer's vehicles differ in age, the whole booking is handled at that level. 2. No customer may present more than six vehicles at one visit. Vehicles beyond that number are held for that district's next visit. 3. A vehicle that has not passed a check must be entered again as a Repeat Check, and Repeat Checks take place at Portway Trade Park only. 4. Crayford, which adjoins Denham Hill, joined the tour this year, when a third mobile team began work. Bookings are handled by the Round Bookings Team. Requests reaching us after the closing date shown cannot be accepted. ---------------------- Subject: Vehicle list for Denham Hill visit To: Round Bookings Team, Templeton Vehicle Testing Service Copy: Gwen Tarleton, Group Secretary Date: April 9 Customer reference: DH-2214 Dear Round Bookings Team, Your schedule of district visits arrived last week, and I am entering our vans for this season. The Ripley Street Group is an arrangement among eleven independent shops on one street that jointly own ten delivery vans and use them in turn as orders require. All ten vans are kept at our depot on Ripley Street in the Denham Hill district. Six were first registered eleven years ago, and the other four were bought new three years ago. The vans were tested at Brookmill Business Park two years ago. A box trailer we share was tested in February and is not part of this request. I have listed all ten vans as Standard Checks on the attached sheet. Please confirm which category will in fact apply, and advise whether the vans we cannot present at one visit should be listed now or nearer the time. Our members meet on April 20, and I hope to report then. With thanks, Duncan Reyes Transport Coordinator For the Ripley Street Group Direct line 555 0184

From: Loretta Salgado To: Roger Baptiste Sent: March 6 Subject: Record WT-4409, Unit 6 Reference: walk-through record dated March 3. Attached: copy of the condition list signed at the start of our occupancy. Dear Mr. Baptiste: Thank you for the walk-through record for Unit 6. We accept most of the entries, and three queries follow. Query 1, rear storage room floor: the boards along the outer wall were already uneven when we took the unit, as the attached condition list shows. We ask that the entry for that area be reviewed. Query 2, timing: our staff will finish clearing the unit on March 20, and nobody from our company will be on site after that. Please consider this alongside the completion date given in the record; we do not ask for that date to be moved. Query 3, access: would someone from your office be willing to open the unit for our repair crew? We would send the dates in advance. Please confirm by return whether Query 1 will be reviewed. Yours sincerely, Loretta Salgado Office Manager Tamworth Design Partners Direct line: 555-0148 Copy: Facilities Coordinator, Tamworth Design Partners ---------------------- End of Occupancy Walk-Through Record Issued by: Cordell Group, acting for the building owner Record reference: WT-4409 Premises: Unit 6, Fenwick Court Walk-through date: March 3 Prepared by: Roger Baptiste, Inspections Reception Area Item: Wall surfaces Condition found: Marks and small holes around the door frame Action required: Fill the holes and repaint Responsibility: Occupier (see Note 1, Note 2) Meeting Room Item: Ceiling panels Condition found: Two panels stained by water from the roof Action required: Replace both panels Responsibility: Owner (see Note 3) Rear Store Item: Floor boards Condition found: Boards uneven along the outer wall Action required: Level and refit the boards Responsibility: Occupier (see Note 1, Note 2) Item: Shelf brackets Condition found: Two brackets loose Action required: Refasten the brackets Responsibility: Occupier (see Note 1, Note 2) Notes 1. Items marked Occupier must be completed by March 31. Work left undone on that date will be arranged by this office and charged to the occupier. 2. The occupier arranges and supervises entry for its own contractors. 3. Items marked Owner will be arranged by this office after the handover, at no cost to the occupier. Queries on this record should reach this office within seven days. The unit passes to the next occupier in April.

Program: Service Standards Program Reporting cycle: Second quarter Prepared by: Training Office Record date: May 4 Team Staff enrolled Staff who have finished all units Staff still to finish Extra session booked North Team 12 10 2 No East Team 19 19 0 No South Team 14 10 4 No West Team 16 13 3 Yes All teams 61 52 9 - ---------------------- From: Fiona Okafor To: Julian Tremblay Sent: May 6, 10:14 A.M. Subject: Second-quarter training record Copy: Standards Office Dear Julian, Thank you for sending the second-quarter training record. Under the rules of the Quality Service Mark, any team with three or more staff still to finish, and with no extra session yet reserved, must be given one. Only one of the four teams meets both conditions. I have booked the training room for the afternoon of May 27, which puts the session well ahead of the assessors' visit on June 2 and 3. If you could send me the names of those who will attend by May 20, I will have the right number of workbooks prepared. The Standards Office has been copied and will update the record. Fiona Okafor Training Coordinator Oakvale Facilities Services Extension 214 ---------------------- Business Notes Oakvale Facilities Services Earns Quality Service Mark Cleaning and maintenance company passes its first outside assessment. By Trevor Yates, Netherby, June 6 Oakvale Facilities Services has been awarded the Quality Service Mark by the Wenlock Standards Council, whose assessors completed their two-day visit to the company's Netherby depot on June 3. Fewer than one service company in five in the district holds the mark. Simone Vukovic, the company's operations director, said the result reflected the units her staff had worked through during the spring. Oakvale has provided cleaning and building maintenance in the district since 2009 and currently sends out four service teams from one depot. A fifth team will begin work in the neighboring town of Ashcombe in September, when the vehicle yard at the depot is enlarged.

Selwood Trade Federation Research Office January 15 Study Reference: OC-4 Subject: Annual Operating Cost Study, Elmgate Joinery Dear Member: What we are asking for. Every member business is asked to complete Sections A through C of the enclosed form, using figures for its last completed financial year. Members submitting figures for the first time also complete Section D; other members leave it blank. What participants receive. Members that return figures receive the full comparison report, which sets each participant's own costs beside the average for businesses in the same size category. Members that do not take part receive only a short summary of the overall findings. Categories with few returns. A size category is reported separately only if at least eight members in it return figures. Where fewer are received, those figures are combined with the next larger category. How and when to return the form. Please submit your figures through the member portal. A printed form will be mailed on request and may be returned by mail. Returns must reach this office by February 20. Sincerely, Yvonne Lindquist Research Officer Research Office Enclosure: Return Form OC-4 ---------------------- Annual Operating Cost Study: Return Form OC-4 * = required Declaration: this form must be signed at the foot by the person who keeps the company's ledgers. Section A. Respondent details Member business*: Elmgate Joinery Contact for queries*: Iris Halvorsen Section B. Size category, mark one* 10 to 24 employees: [ ] 25 to 49 employees: [X] 50 or more employees: [ ] Section C. Costs for the last completed financial year Premises rent and taxes*: $84,000 Energy and water*: $19,400 Equipment maintenance*: $11,250 Section D. Supplementary details Year of joining the Federation: 2019 Section E. Delivery and briefing Report format: printed copy [X] electronic file [ ] Attendance at results briefing: yes [X] no [ ] Signed*: Gerald Pomeroy The amounts in Section C agree with those records. Date: February 10 ---------------------- To: Iris Halvorsen From: Bernard Osei Date: March 5 Subject: Study OC-4, return processed Submission reference: SR-2085 Attachment: intake summary Dear Ms. Halvorsen: Your printed return form, in an envelope postmarked February 15, reached this office on February 17 and has been entered under the reference above. 1. Your size category did not reach the number of returns needed for separate reporting, so your figures will appear within a combined grouping with the next larger category. 2. Please confirm the equipment maintenance amount in Section C, which appears to cover part of the year only. 3. Ms. Lindquist will send your comparison report and the briefing details within six weeks. Thank you for taking part. Bernard Osei Research Assistant Research Office

Annual Comparison Small-Office Copiers: How This Year's Ratings Were Made Four submitted units, one rating still unfinished. By our equipment testing editor, Naomi Pilcher Four criteria decide the standing. Running cost per page carries the greatest weight, followed by output quality, then speed, then reliability in daily use. Last year speed came first, but readers told us that running costs matter more, so the order was changed for this cycle. The LP-620 reached our test office eleven days after the testing period had closed, leaving no time to measure its running cost before we went to press. Under our standing rule, a unit that completes only part of the program is published with a provisional standing and may be rated again if its maker returns it. The full grid appears opposite. How we rate: Each criterion is placed in one of three bands, excellent, good, or fair. The standard program runs ten weeks. Test samples are bought at ordinary retail prices by this magazine unless the grid states otherwise. ---------------------- This Year's Ratings: Small-Office Copiers Criterion TN-415 ZR-88 VC-350 LP-620 Running cost per page Good Good Excellent Not rated Output quality Excellent Good Good Excellent Speed Good Excellent Fair Good Reliability in daily use Excellent Good Excellent Good Overall standing 2nd 3rd 1st 4th Test sample Retail purchase Maker's demonstration unit Retail purchase Retail purchase Weeks in test 10 10 4 3 Status Full rating Full rating Full rating, short run only Provisional, running cost not measured ---------------------- Following our small-office copier comparison in the March issue Readers Ask The maker of the LP-620 sent it back to you. Has its place in the grid changed? — from an office administrator It has. The unit ran the complete program in April, and its running cost was measured for the first time, falling in the middle band. With all four criteria scored, the provisional entry is withdrawn, and the LP-620 now stands third, ahead of the ZR-88. We copy customer documents all day, and running cost is not our concern. Where in the grid should we look? — from a print-room supervisor Do not start with the standing row, which is led by the unit that is cheapest to run. Choose the model that took the top band for output quality and also for reliability in daily use, and that stayed in the test the full ten weeks. — N. Pilcher, Equipment Testing Editor Send further questions to our testing desk.