TOEIC LR Collection 1 Test 7

Attention Library Members: The Fairbrook Public Library, along with its two neighborhood branches, ___131___ a lending program for portable devices, including tablets, chargers, and headphones. The new service does not begin until next Monday, but it will be available to all members in good standing and may be used free of charge. Interested in borrowing an item? If so, complete the reservation form available at the circulation desk or on our website. Members may reserve a device up to seven days before their intended visit. ___132___. Staff will review and process each ___133___ in the order it is received, and confirmations are sent by email. Devices may be kept for a maximum of two weeks. Please return all borrowed equipment to the circulation desk to avoid ___134___ fees, which begin the morning after an item's assigned due date.

Introducing the Fresh Coat Monthly Plan Meadowbrook Pet Grooming Salon proudly presents the Fresh Coat Monthly Plan, an easy way to keep your dog or cat looking and feeling their best. The plan was developed this spring. Meadowbrook ___135___ pet owners throughout Kingsley for more than fifteen years before that. For one flat monthly fee, members enjoy scheduled baths, nail trimming, and ___136___ at no additional cost. Each service is handled by a groomer during the pet's regular visit. Members also receive priority scheduling and a discount on other services. Local families have long trusted our experienced groomers. At Meadowbrook, we remain devoted to the ___137___ of every animal in our care. This focus on keeping pets relaxed guides every appointment. Ready to join? Visit meadowbrookgrooming.com to select your plan and book a first appointment. ___138___.

From: Bernard Ollivant To: Danielle Prewitt Date: 12 May Subject: Your recent delivery Dear Ms. Prewitt, Thank you for choosing Harrowgate Home Furnishings for your recent purchase. Our records confirm that your dining set ___139___ to your home by our delivery crew last Tuesday. We would now like to hear about your experience with us. ___140___. Your comments help us improve the way we schedule and complete each delivery. As a thank-you, every customer who responds will receive a discount code for their next order. ___141___, completed surveys are entered into a monthly drawing for a store gift card. The offer applies to any purchase made within the next three months. The survey takes only five minutes and can be found at harrowgatehome.com/survey. We truly value your ___142___ as it helps us review our delivery service and look forward to serving you again. Sincerely, Bernard Ollivant, Customer Care Manager

From: Owen Fletcher To: Deborah Kane Date: March 9 Subject: A new way to order Dear Ms. Kane: We are pleased to introduce our new ___143___ delivery subscription, created to save your cafe time and prevent shortages during your busiest weeks. At present, most Riverstone clients submit a separate order, typically 8 to 12 cases, each month. ___144___, subscribers receive a fixed quantity of 10 cases on the same date each cycle without having to reorder. Once you enroll, we ___145___ your regular items, including the RB-204 espresso blend you order most, automatically every two weeks through the end of the calendar year, so your stock never runs low between shipments. Pricing is also locked at the current March rate. You can activate the plan simply by replying to this message before March 31. ___146___. Best regards, Owen Fletcher Riverstone Beverage Supply

Customer Device Exchange Program Northlight Electronics — Consumer Services Division Northlight Electronics invites customers to trade in a used personal device toward the purchase of new merchandise. Devices are appraised at the service counter, and store credit is issued as a voucher valid for in-store purchases at any branch. Credit may not be redeemed for cash and expires ninety days from issue. Accepted categories include smartphones, tablets, and laptops that power on without external assistance. Customers are encouraged, though not required, to back up personal files before visiting; staff can guide anyone unfamiliar with device data removal. On arrival, please present a government-issued photo identification card, as no appraisal may proceed without verification of the customer's identity. Complimentary recycling of one charging cable is available on request.

Blue Meridian Travel Invoice Invoice number: BM-3092 Invoice date: 6 March 44 Harborview Lane, Denton Telephone: 555-0148 bookings@bluemeridiantravel.com Billed to: Denise Harlow Booking reference: TR-7741 Departure date: 2 April Service Detail Amount Guided city tour Two-day walking tour £280 Airport transfer Round trip £60 Museum entry package Three sites £140 Total £480 Deposit paid: £150 Balance due: £330 Payment due date: 26 March Tickets: Issued Changes to a booked tour may be made without a fee only when requested at least 14 days before the departure date. Requests made after that point are subject to a 20 percent adjustment fee. The museum entry package cannot be exchanged once tickets are issued. Pay the balance online at bluemeridiantravel.com or by telephone. Please contact Ronald Frey with any questions about this invoice.

Notice: Revised Use of the Third-Floor Kitchen This notice is for all staff who use the third-floor kitchen. Because recent cleaning has been taking longer than expected, we are updating how the space should be left after each use. After preparing food, please rinse and dry any dishes you use. When you have finished, nothing of yours should remain on the counters or in the sink. Wipe the tables afterward with the cloths provided. Perishable food may not be kept in the refrigerator overnight unless it is clearly labeled with your name. To arrange an exception or report a problem, speak with Wesley Hartmann in the office before you leave for the day. Issued by: Wesley Hartmann

Marchmont Household Goods Customer Care Center 88 Wharton Way, Northcote 4 June Gordon Pryce 15 Selby Road Ashcombe Reference: Return Request RT-5192 Dear Mr. Pryce, Thank you for contacting our Customer Care Center regarding the ceramic dinner set purchased at our Wharton Way branch. Our team has inspected the item and noted no faults with its condition, and your request reached us well within the return window. However, when the paperwork was reviewed, our staff found that no sales record accompanied it. Under company procedure, we cannot move any refund forward unless the transaction is matched to a store record. To help us complete the matching step, kindly forward a scanned copy of your receipt to returns@marchmonthousehold.com, or bring it to any store counter. Once the details are checked against our system, your case will be released for further handling. We appreciate your patience. Returns Processing Team Marchmont Household Goods For questions about this reference, please call the Customer Care Center.

To: All Kitchen and Dining Staff From: Helen Voss, General Manager Subject: Uniform Transition — Next Steps Beginning the first of next month, The Copper Kettle Restaurant will phase in revised workwear for both service teams. This message outlines what each of you must do before the changeover and why the update is happening now. For most of the past year, our supplier has struggled to reorder our shirts consistently, and the colors worn by the kitchen and dining teams have drifted apart, so guests sometimes mistake the two roles. A single vendor and one shared color scheme should fix both problems. Floor manager Bradley Cole reviewed the samples with me last week. "The darker aprons will look far sharper during evening service," he said. "But the heavier fabric will run warm near the stoves, so I recommend that the long-sleeved shirt go only to the dining side, with the kitchen crew keeping a short-sleeved cut." Please pass your measurements to Teresa Nunes, our staff coordinator, by the 15th. She has been assigned the procurement side of the rollout. Once measurements are compiled, she will submit a single consolidated purchase order and confirm a delivery window. Style decisions were finalized by management. Fittings will take place in the staff room during afternoon breaks. For sizing questions, speak with Teresa or leave a note in the office. Thank you for helping make the transition a smooth one. Helen Voss

Rosalind Hart 42 Fenwick Street Ashgrove 18 October Customer Accounts Team Ravenswood Utilities 9 Harlow Road, Ashgrove Subject: Review request for Account No. 5530-2971 Dear Customer Accounts Team, I am writing about a charge on my September statement. A late payment fee of $18 has been added, even though my payment reached your office two days before the due date. Apart from this single item, the rest of the September bill is in order. Your customer terms state that a late fee may be reversed for any account that shows six consecutive months of on-time payments. My monthly statement history is summarized in the table below: Statement Amount Date Received April $76.40 Apr 22 May $81.15 May 19 June $88.90 Jun 20 July $92.55 Jul 18 August $84.30 Aug 21 September $79.10 Sep 22 Each amount above reached your office before its due date of the twenty-fourth. I have enclosed a copy of my September payment confirmation. A meter reading error last spring was corrected at the time and does not affect the current charge. Enrolling in automatic monthly payments is something I may look into in the future, but I am not requesting that change now. Please reply within fourteen business days. I can be reached by telephone at 555-0148. Sincerely, Rosalind Hart Enclosure: September payment confirmation

From: reception@meadowvaledental.com To: Adrian Coles Subject: Preparing for your first appointment Dear Mr. Coles, Thank you for scheduling your first appointment at Meadowvale Dental Clinic. Because new patients require additional processing at reception, we ask that a few tasks be completed in advance. --[1]--. First, please download the new patient form from our website and return it to us at least three business days before your appointment. --[2]--. The details you provide allow our clinical team to review your medical history and prepare a personal chart, which cannot be done during the appointment window itself. Once the form reaches us, staff will begin processing your file, and a confirmation message will be sent to the address on record. --[3]--. Until you receive that message, please assume your booking has not been finalized. On the day of your visit, arrive at the ground-floor reception desk fifteen minutes early. --[4]--. If your circumstances change before then, our office can be reached by telephone during business hours; e-mail replies to this address are not monitored. Kind regards, Grace Holloway Reception Office, Meadowvale Dental Clinic

Larkfield Pack and Ship — Parcel Shipping Request Full-service mailing, printing, and packing counter Reference: LP-3092 Date received at counter: Monday, 9 June Review status: Approved Customer: Gerald Thornton, on behalf of Wayne Feld Distributors Shipment type: Business Contents: A boxed set of product sample catalogs prepared for a trade buyer in Camden Falls Services requested: [X] Extra protective packing around fragile items [X] Progress text notifications to the sender [X] Signature confirmed at delivery [ ] Loss-and-damage insurance Handling instructions: The catalogs are already boxed; please add padding around the box before the outer wrap is sealed. Counter clerk comment: The customer originally asked us to print a fresh set of color copies alongside the catalogs, but he cancelled that print job once he confirmed the box already held everything the buyer would need. Staff review note: Contents inspected against the itemized list and paperwork checked line by line — this one is good to go. Scheduling: Same-day drop-off cutoff at this counter is 4:00 P.M. The customer has selected our 3-day business delivery and asked that the parcel reach the buyer by his Thursday planning meeting. Any insurance claim, if the service were added, would remain valid for 30 days after arrival. By submitting this form, all customers agree that oversized parcels may be subject to additional handling charges.

Notice: Revised Records Room Access Procedure To all department staff: The way files are retrieved from the records room has changed. Over the past several weeks, a number of archived documents were returned out of order or left unshelved after staff retrieved them without assistance. To keep the collection accurate and properly arranged, the department will now manage all retrievals through a controlled request process. --[1]--. This process applies to every archived file kept in the records room, meaning any material more than two years old. Active files stored at individual workstations are not affected and may still be handled directly by the staff who use them. To obtain an archived file, submit a request through the internal records portal instead of entering the room yourself. --[2]--. A member of the records team will locate the file and prepare it for collection. Please wait for a confirmation message stating that the item is ready before coming to pick it up. --[3]--. Searching the records area for files on your own, without approval, is no longer permitted. Occasionally a file may be needed before standard processing can be completed, but urgent access requires authorization from the office manager. --[4]--. For questions about a pending request, contact the records team at extension 118; requests for urgent access should be directed to the office manager.

Aldercourt Adds Ground-Floor Counter to Speed Up Order Collection By Vernon Ashby, The Ashwick Herald Aldercourt Department Store has opened a dedicated counter on its ground floor where shoppers can collect items they have ordered online. Store officials say the change should shorten waits at pickup and ease crowding at the busy third-floor customer service desk during peak hours. Until this month, every online order was handed out at the third-floor desk, which also processed returns, exchanges, and general questions. Whenever several kinds of business overlapped there, waits sometimes reached fifteen minutes or more. --[1]--. The new ground-floor counter is intended for shoppers who have both reserved goods online and paid in advance; those who selected "pay on collection" at checkout must still go upstairs to complete their transaction. The two service points now differ in more than location. The ground-floor counter stays open until 9 p.m. on weekdays, an hour later than the third-floor desk, but closes on Sundays, while the third-floor desk continues to operate on Sunday afternoons and still handles returns, exchanges, and general customer questions. --[2]--. Orders placed before noon are usually ready the same afternoon at either service point, and both locations require the same photo identification. "Separating prepaid pickups from other requests has already cut typical waits at both service points," said Patricia Neville, the store's operations manager. "Most customers finish collecting a small order in under three minutes." There is one category the new counter cannot serve. Large or heavy goods, such as furniture and major appliances, are still released from the third-floor desk rather than downstairs, because staff there can call for loading assistance from the delivery bay. --[3]--. Shoppers buying such products are therefore asked to arrive by mid-afternoon, well before that earlier closing time, whenever possible. --[4]--. Aldercourt plans to review the counter's performance after three months and may extend its hours if demand is high.

Rosehill Driving Academy — Enrollment Confirmation Record Record Number: RD-4820 Date Issued: 3 March Student Details Name: Bethany Ashford Phone: 0455-882-119 Preferred Contact Method: Text message License Stage: Learner permit currently held Lessons Completed: 6 of 10 Current Enrollment Course: Standard Ten-Lesson Package Scheduled Session: Tuesday, 4:00 P.M. Assigned Instructor: Gavin Prescott Vehicle in Use: Manual transmission Requested New Session (choose one) Option Day and Time Marked A Monday, 10:00 A.M. B Wednesday, 6:00 P.M. X C Saturday, 9:00 A.M. Special Request Switch to a vehicle with automatic transmission for the remaining lessons. Student Note Cannot attend any lesson before 5:00 P.M. on weekdays owing to work hours. Account and Fee Status Schedule Change Fee: $25 standard Account Standing: Returning student, enrolled in a second course Balance: Paid in full to date Policy The schedule change fee is waived for students enrolled in more than one course. Instructor assignments depend on availability on the chosen day. ---------------------- Your Enrollment Change — Record RD-4820 From: Rosehill Driving Academy, Student Bookings Desk | To: Bethany Ashford Thank you for asking to move your remaining lessons to Wednesday evenings. We are happy to confirm that your weekly session is now set for 6:00 P.M., starting next week, and that an automatic-transmission car has been reserved for you exactly as you asked. There is one change we need to make on our side. Gavin Prescott, who has taught your lessons so far, does not work on Wednesday evenings, so your remaining sessions will be led by another of our instructors, Rachel Osborn. She will be given your full progress record before you meet. Because you are currently taking a second course with us, the fee terms set out in your enrollment record will govern any charge for this change. Please arrive about ten minutes early for your first Wednesday lesson so that Ms. Osborn can go over your file with you. You do not need to bring anything additional for this session, since your learner permit and current progress are already recorded in our system. Kind regards, Student Bookings Desk Rosehill Driving Academy Office hours: Monday to Saturday, 8:00 A.M. to 7:00 P.M.

The Halverton Chronicle Local Business Brightleaf Market Doubles Self-Scan Checkout Lanes By Wendell Prosser 18 September Shoppers at the Brightleaf Market on Kingsway Road will find a different checkout area beginning next month. The store plans to increase its self-scan lanes from four to eight, the largest change it has made to the checkout area since opening. Managers say the decision follows repeated complaints about slow-moving lines in the early evening, when many customers stop in after work. The added lanes, they say, are meant to move shoppers through the checkout area more quickly. To help customers adjust, Brightleaf will place checkout support assistants at the self-scan area during all opening hours. These staff members guide shoppers who are new to the machines and step in when an item will not scan or a screen freezes. The wider rollout follows a three-month trial at the company's Westbrook branch, where the first self-scan lanes were installed last spring and judged a success. Store manager Harriet Lindqvist reminded customers that the lanes suit smaller shopping trips. "Self-scan is limited to twelve items or fewer, and any purchase of wine or other age-restricted goods has to be approved by a support assistant before payment can be completed," she said. A short self-scan guide will be posted on Brightleaf's Web site, but payment must still be made at the lane. A help point staffed by an assistant will sit at the end of the lanes. Customers who would rather be served by a cashier can continue to use the staffed lanes near the store entrance. Home | Local Business | Community | Letters | Contact the Newsroom Brightleaf Market — Customer Feedback Reference: FB-20744 Store visited: Kingsway Road Date of visit: 14 October Checkout method used: Self-Scan Lane Approximate number of items: 9 Did you receive assistance? Yes Overall satisfaction: Very satisfied Request type selected: Service request Message: This was my first time trying the new self-scan lanes, and the process was much quicker than I expected. While I was scanning, one of my items was held for approval before I could pay, and a young woman named Bianca who was working near the machines came over right away to clear it. She also sorted out a can that would not scan. It would help me and other shoppers if, on busy weekday evenings, someone were kept at the self-scan area, because during a previous visit I saw another customer left waiting when a machine stopped working and no help arrived for some time. Preferred contact method: Email Submission status: Received. A member of the customer team will review this within three business days.

Larkspur Interior Plants — Service Confirmation Account: Pemberton House (Reeve Consulting Group) Reference: Plan renewal 2208 Coordinator: Fiona Marsh Date sent: 3 March Dear Mr. Ellison, Thank you for renewing your plant-care plan with Larkspur Interior Plants. This message confirms that weekly maintenance visits to your Pemberton House office are now in place, beginning this Thursday. The arrangements covered by this plan are listed below: LP-310 — Reception floor palm — main lobby — water and leaf cleaning LP-322 — Kitchen herb trough — staff kitchen — water and herb trim LP-341 — Desk succulent tray — open office — moisture check LP-356 — Meeting-room hanging ferns — conference room — water and hanging-basket check Please note that your service window begins at 8:15 A.M., before Pemberton House opens to staff. Kindly review the access rules on our website so that our technician can enter the building without delay. A separate confirmation covering the plants at your Eastgate branch has been sent under its own reference number. If you need to change a visit day, write to care@larkspurinteriorplants.com or call the service line on 555-0192. Warm regards, Fiona Marsh Account Coordinator, Larkspur Interior Plants ---------------------- www.larkspurinteriorplants.com/visit-guide Preparing for Your Maintenance Visit — Client Care Guide The notes below apply to every client on a regular plant-care plan. Please read them before each scheduled visit. Getting ready Before the technician arrives, clear any cups, files, or personal items placed on or directly around each plant so that every arrangement can be reached and serviced. This step is required for the visit to go ahead as planned. Building access For any visit scheduled before 9:00 A.M. or after 6:00 P.M., the client must supply a building entry code or leave a key at reception at least two working days in advance. Visits during standard opening hours need no special arrangement. Plant replacement Plants that decline through normal wear are replaced at no charge. If a plant is damaged by spills, relocation, or other client handling, a replacement fee is added to the following month's invoice. Feedback After a visit you may leave a short note for the technician through your online account. This is optional and does not affect your service. Questions? Write to care@larkspurinteriorplants.com or use the live chat on this page. ---------------------- Larkspur Interior Plants — Weekly Service Schedule Service week: 4 March – 8 March (Route 2, Thursday) Reference Location Window Status Note LP-310 Pemberton House – Reception 8:45 A.M. Scheduled — LP-341 Pemberton House – Open office 8:15 A.M. Scheduled Replacement pending LP-322 Pemberton House – Staff kitchen 9:00 A.M. Scheduled Trim leaves LP-356 Pemberton House – Conference room 9:20 A.M. Scheduled — LP-402 Aldwyn Chambers – Lobby 10:15 A.M. Scheduled — LP-418 Aldwyn Chambers – Break room 10:40 A.M. On hold Awaiting access Windows are approximate. Schedule revised 2 March. "Replacement pending" means the plant is flagged for exchange at the next visit.

Willowbank Party Rentals — Compare Our Party Packages Filter by group size: Small (under 30 guests) · Medium (30 to 60 guests) · Large (over 60 guests) Package What is included Serves up to Pickup vehicle Weekend price Backyard Basic 4 folding tables and 24 chairs 24 guests Fits in a standard car $75 Festive Table 6 tables, 40 chairs, linens, and place settings 40 guests Fits in a standard car $140 Garden Canopy One large canopy, 8 tables, and 60 chairs 60 guests Requires a van or trailer $260 Grand Celebration One large canopy, string lighting, a portable dance floor, and 100 chairs 100 guests Requires a van or trailer $420 Before you book All prices cover a full weekend, from Friday afternoon until Monday at noon. Orders may be collected only during posted pickup windows: Thursday from 3:00 to 6:00 P.M. or Friday from 9:00 A.M. to 12:00 P.M. A refundable damage deposit applies to any package that includes a canopy. On-site setup by our staff can be added for an additional fee. Ready to celebrate? Complete the reservation form on this page or visit our shop in person. ---------------------- To: Vanessa Corbett From: Willowbank Party Rentals Service Team Reference: Reservation WB-3092 Date: June 3 Dear Ms. Corbett, Thank you for choosing Willowbank Party Rentals. Your reservation for the Garden Canopy package is now confirmed for Saturday, June 21. Please review the steps below before you collect your order: Bring a printed copy of this confirmation and a photo identification card when you arrive. Plan to collect your order during one of the posted pickup windows shown on our website. Inspect every item carefully at pickup, because any damage reported after you leave will be charged against your deposit. Return all items by noon on Monday, June 23, to avoid additional late charges. If you would like to adjust your order, please contact us at least 48 hours before your pickup date, and we will do our best to help. Warm regards, Willowbank Party Rentals Service Team ---------------------- To: Willowbank Party Rentals Service Team From: Vanessa Corbett Reference: RE: Reservation WB-3092 Date: June 3 Hello, Thank you for the confirmation. I have printed it out and will bring it along with my identification when I come to collect everything. There is one change I would like to ask about. At an evening reception I attended last summer, your company set up a covered outdoor area with tiny bulbs strung overhead, which kept the whole space bright well after sunset. I would love to create the same effect for my celebration. Would it be possible to add that feature to my current order, or should I move to the package that already provides it? The afternoon is the best time to reach me by phone; my number is on your file. Thank you, Vanessa Corbett

Kestrel Lane Dog Daycare The Settle-In Trial Day — Enrollment Eligibility Preview Kestrel Lane offers four monthly plans, each with its own combination of capacity limits and pickup windows. Before committing to any of them, most families begin with a single supervised morning that serves as a behavioral evaluation of their dog. The Settle-In Trial Day exists for this purpose. It is intended for households introducing a pet to communal care for the first time, when the dog has not yet been part of a supervised group setting and may need extra time to grow comfortable among unfamiliar animals. What the morning involves: Your dog arrives, is introduced gradually to a small starter group, and is given quiet rest periods between play sessions. Meals are not provided, but fresh water and bedding are. Who looks after your dog: A care coordinator, whose role is kept separate from that of the veterinarian on call, watches how your dog interacts with the group throughout the session and later prepares a written behavior report describing how the dog responded to the setting. A licensed veterinarian remains on the premises during all opening hours to handle any medical concerns. Each pet may take the Settle-In Trial Day only once. Please reserve your place at least three days in advance; every trial runs from 9:00 A.M. to 1:00 P.M. To book, call 555-0148 or visit kestrellane.com. ---------------------- To: Ms. Rhea Caldwell, Enrollment Coordinator From: Malcolm Ferris Date: 26 August Subject: Following yesterday's trial visit Dear Ms. Caldwell, Thank you for arranging the Settle-In session for my dog, Biscuit. The staff member who spent the entire morning with him could not have been more attentive; the written report she handed me at the end was detailed and clearly grounded in close observation. I was impressed by how much she had picked up in only a few hours. The session's schedule, however, does not sit well with my work life. Ending at one in the afternoon meant stepping away from the office at midday to collect Biscuit, and repeating that on a regular basis is simply not workable for me. Any weekday enrollment therefore has to fit around a full working day. Before I settle on a monthly plan, there are two points I want to be sure of. My workday runs until six, so an evening collection window is essential. I would also prefer a smaller playgroup for Biscuit going forward, since he responds best in calmer settings. Could you tell me which of the four options in the price list satisfies both requirements? I will complete enrollment as soon as I hear back. Kind regards, Malcolm Ferris 555-0203 ---------------------- Kestrel Lane Dog Daycare — Monthly Plan Options Effective 1 September Plan Days per Week Latest Pickup Group Size Monthly Fee Half-Day Social 3 1:00 P.M. Standard (up to 14 dogs) $175 Standard Day 5 5:00 P.M. Standard (up to 14 dogs) $250 Quiet Companions 4 5:00 P.M. Small (up to 5 dogs) $295 Extended Care Plus 5 8:00 P.M. Small (up to 5 dogs) $355 Enrollment conditions: No dog may begin its first session until a current health record has been received by the office. Fees are billed monthly and are non-refundable once enrollment begins.