TOEIC LR Collection 1 Test 6

From: Harriet Solberg To: Owen Castellano Date: June 9 Subject: Rental extension, booking GT-3390 Dear Mr. Castellano, I am writing about my current rental, booking reference GT-3390, which I picked up from your Redwood Auto Rentals branch last Monday. Although my travel plans changed only at the last minute, I hope to extend the return date by three days, from June 15 to June 18. I would greatly appreciate your ___131___ in arranging this modification. By the time I collected the keys, the counter agent ___132___ that any change to a booking must be requested at least two days in advance, a condition I have been careful to meet. ___133___, I am contacting you now, well ahead of the original return date. ___134___. Please confirm whether the vehicle remains available for those extra days and let me know of any adjusted charge. I look forward to your reply. Best regards, Harriet Solberg

Voyager Compact Camping Stove by Ridgeline Outdoor Supply, 1.2 kg, $68 This stove is designed for hikers and campers who need a dependable heat source on multi-day trips into remote areas. At Ridgeline Outdoor Supply, we build every unit from a single sheet of aircraft-grade aluminum, so all ___135___ stoves resist dents and corrosion during rough transport. ___136___. Please note that the fuel reservoir is ___137___ when the stove is shipped. It is recommended that you fill the reservoir and prime the pump several times before lighting. The pump must be worked until steady pressure builds inside the tank. ___138___, the flame will burn evenly and the stove will operate safely.

ELLSWORTH (March 12) — The Brant River Science Center will open its galleries free of charge on Thursday evenings, a new program designed to bring more residents through its doors. "Evening hours give working families a far more ___139___ chance to explore our exhibits, so people who cannot come during the day can finally visit," said center director Gerald Ashworth. ___140___. Free admission applies only ___141___ guests reserve a timed ticket through the center's website beforehand. The building is open from 5 P.M. to 9 P.M. on those evenings, and general admission covers every permanent gallery, though the planetarium shows are not ___142___ in the offer.

To: All front-desk and floor staff From: Alan Pryce Subject: First-aid refresher course Date: 8 October Team, Our first-aid certifications are due for renewal next month, and no one may remain on shift once their qualification lapses. To keep everyone qualified, the center has arranged a short refresher course ___143___ emergency response for all front-desk and floor staff. The course will ___144___ the essential skills you rely on each day, from treating minor injuries to assisting members in distress. ___145___, you will feel far more confident handling an emergency out on the floor. To reserve a place, please reply with your preferred session from the attached schedule. ___146___. Seats fill quickly, so kindly enroll no later than Friday. Thank you for your cooperation. Alan Pryce Operations Supervisor, Oakmont Community Fitness Center

Central Bus Terminal — Temporary Shuttle Schedule These shuttles replace regular platform departures while the main platform is closed for resurfacing, from 3 March to 24 March. Shuttle Route Operating hours Service note Harbor Loop Shuttle Terminal to Waterside Market 6:00 AM – 10:00 PM Departs every 15 minutes Ridgeway Shuttle Terminal to Ridgeway Station 6:30 AM – 9:00 PM Departs every 30 minutes Fairlane Shuttle Terminal to Fairlane Depot 7:00 AM – 8:00 PM Does not run on Sundays Before boarding: A free shuttle ticket is required for every passenger before boarding any shuttle; tickets are issued only at the information booth. General information: A printed route map is posted at the terminal entrance. Drivers will announce each stop along the way. Passengers traveling with large luggage should use the rear doors. For further help, call the terminal help desk at 555-0148.

Temporary Lunch Ordering Procedure From 6 May through 17 May, the regular lunch counter will be closed while new cooking equipment is installed. Because kitchen staffing is limited during this period, each morning I compile the day's cooking list from the requests received, purchase the ingredients myself, and prepare every meal in the back kitchen. You may choose from three hot dishes, two salads, or the daily soup. To reserve a meal, submit your selection through the staff portal. Completed orders may be collected from the side window between noon and 1:00 P.M. Please remember to get your order in early. Requests that arrive after 9:30 A.M. cannot be included, because these determine what I bring back from the market before service starts. Questions about the temporary arrangement may be directed to me. Gregory Salton Maple Court Office Cafeteria

TO: Floor Staff FROM: Stockroom Supervisor DATE: April 8 SUBJECT: Equipment Checkout Last week two scanners went missing at the start of a shift, and hand trucks have been left at loading stations overnight more than once this month. Because these items move among teams throughout the day, the stockroom cannot see who is currently holding each unit. Before taking one, write your name and the time on the sheet beside the cage; when returning it, mark the same line "returned." If every unit is signed out, ask the floor coordinator for a spare from the reserve shelf. Open access is not accountability. The cage stays unlocked during shifts for convenience, but only the sheet allows us to trace an item back to the person who last used it. Staff who skip the log will be held responsible for whatever is missing. Copies at Bay 4. Review: April 15.

Aeronova Air — Self-Service Check-In Receipt Calderport International Airport, Kiosk T2-14 Transaction Passenger: Gregory Holt (photo ID matched at kiosk scanner) Confirmation Code: AN8842QK Receipt Reference: 5573-021 Flight and Service Flight: AN 216 to Merrivale Cabin: Economy Seat: 22C Bags to Check: 1 Fare Total: $284.00, charged to Visa ending 7742 Baggage Claim Stub Detach along the perforation. Present this portion at your destination when retrieving your luggage in Merrivale. Times Departure: 14 March, 6:40 PM Boarding closes: 6:10 PM Locations Departure Gate: B7 Baggage Drop: Counter 5, Level 1 Documents Issued at This Kiosk Boarding Pass: printed and enclosed with this receipt Lounge Access Pass: not included with this fare Staff Use Only Baggage Drop Confirmation: ____________ (initialed by an agent once the checked bag has been accepted at the counter above) Please proceed to the baggage drop counter before heading to your departure gate. To change your seat before departure, please visit the Aeronova Air service desk before boarding closes.

Ashcombe Business Center — Private Mailbox Rental Plans Whether you run a small home business or need a professional address for a growing company, a private mailbox at Ashcombe Business Center keeps your mail secure and simple to collect. Compare our three plans below and choose the one that best fits how you work. Feature Basic Business Executive Private street address Yes Yes Yes Mail arrival alerts Weekly email Daily email Daily email and text message Package acceptance Not included Included Included Mail forwarding Not available Once a month Every week Meeting room access — — Two hours each month Document shredding may be added to any plan for an additional monthly fee. Before you begin: Every plan must be activated in person at our front desk, and you must bring a valid photo identification card. Postal regulations require us to confirm the identity of each mailbox holder before we are permitted to accept mail on your behalf. Mailboxes are rented in twelve-month terms. A single mailbox may be registered to only one business. To reserve a plan or ask a question, please visit the front desk or write to mailboxes@ashcombecenter.com.

Technical Support Portal — User Guide For: All staff and contractors Maintained by: Workplace Systems Team The Workplace Systems Team has launched a single online intake channel for everyday technology needs, and every worker should use it before contacting us any other way. --[1]--. Previously, colleagues reached us by telephone or messaged a team member directly, and cases often sat in one inbox or were forgotten between shifts. The portal was built to replace that scattered pattern: routine tickets are now logged, timestamped, and routed to the correct specialist automatically, without a person on our side deciding where they should go. --[2]--. Staff and contractors still see the same team behind the scenes, but the intake path has changed. The portal at a glance Access point: the Help link on the staff home page Eligible users: all staff and contractors with a company login Request types: system access, equipment, and account changes Expected response: within two business days for standard cases Escalation: call the Workplace Systems Team support line To start, open the portal from the Help link and choose one of the categories listed above. Selecting the wrong category is the most common reason a case is delayed, so pause to match your issue to the closest label before you continue. --[3]--. Once the form is complete, submit it; the system returns a reference number on screen, and you can enter that number on the Status page at any time to see the latest update. One situation should not be handled through the portal. If a single fault is stopping several people from working at the same time, telephone the support line right away instead of filing a ticket. --[4]--. Personal messages to individual team members are still discouraged for any request, urgent or not, because they bypass the record we rely on to track workload. For questions, write to the Workplace Systems Team.

Notice to Customers Posted: This week Location: Service point beside Aisle 4 --[1]--. While improvement work continues at our main service desk, all returns and exchanges are being handled at a temporary counter beside Aisle 4. The rest of the desk, including general inquiries and gift-card services, remains open as usual, so please use those windows for anything other than a return. When you visit the temporary counter, please bring your original receipt and the item in its unopened packaging. --[2]--. Our staff will also ask for the payment card used for the purchase. Requests brought without these details may take a little longer to complete. --[3]--. We feel sure that the temporary arrangement will not affect the day-to-day service that customers normally receive here. Thank you for your patience while the work is carried out. --[4]--. For any further help, please speak to a team member at the information point near the front entrance.

From: Rhonda Beckett, Leasing Coordinator To: Vincent Doyle, Rental Applicant Subject: Update on your recent rental application Dear Mr. Doyle, Thank you for submitting your rental application for Unit 5B at Larchmont Residences. Our team has reviewed the materials you provided and confirmed your references, and everything is in good order so far. Before we can finalize your file, however, one additional document is still required. The item we are missing is proof of income covering the most recent three months. This is part of our standard financial review, and until it reaches us we are unable to process your application any further. Because units are assigned in the order that completed files are received, any delay in sending the paperwork could affect which units are still available to you. Please send a copy of your most recent pay statements, either as an attachment to this message or as a printed copy dropped off at our front desk. Once we have the document, we will complete the review within two business days and contact you with a decision. If you have any questions about which documents qualify, feel free to call the leasing office during business hours. Rhonda Beckett Leasing Coordinator, Larchmont Residences

Elmwood Fitness Center Locker Reassignment Request Member Services Desk Please use this form to request a change from your currently assigned locker to a different location in the building. Hand the completed form to a staff member at the front desk. Member details Name: Gordon Pearce Membership number: EF-4471 Membership type: Full annual Current assignment Current locker: No. 218, Upper Hall Assigned since: March Requested change Preferred new area: Poolside Row Reason for request: The lockers in the Upper Hall are in excellent condition, but this row is a long walk from the pool that I use for my early sessions. Confirmation preference Please send confirmation of my new locker number by: e-mail Optional: I have attached a copy of my membership card for the identity check. Timing Date submitted: 5 June I would like the new locker to be ready before my next fitness assessment on 12 June. Office processing time: within two business days of submission For office use only Routed to: Locker Management Team Processed by: Marion Delgado Date processed: ______ New locker assigned: ______ Acknowledgment I understand that the key to my current locker must be returned to the front desk before a new locker is issued. A small handling fee applies to reassignments made more than once per year.

Wexford Court Apartments 60 Delmore Avenue 3 April To Residents of the West Wing Subject: Scheduled Annual Safety Inspection of Your Apartment Dear Resident, This letter is to inform you that the management office has scheduled the annual safety inspection for all apartments in the West Wing. A member of our maintenance team will visit each unit during the week of 14 April. The inspection confirms that heating units and smoke alarms function correctly, and it produces the compliance certificate that the building's insurance carrier requires each year. A single technician will be carrying the testing equipment from one unit to the next. To make this transport manageable, the visits have been arranged one floor at a time rather than by individual request. This lets the technician finish a whole floor in a single morning and keeps the disruption to each hallway short. On the day of your visit, the technician will need to reach the water heater, the hallway smoke alarm, and the cabinet beneath the kitchen sink. Although the check takes only a few minutes, it cannot be completed from the doorway. --[1]--. Please make sure these three areas are clear before the technician arrives. If any of these points is blocked, the technician cannot complete the check and will have to return on a later date. --[2]--. If the assigned day is not convenient, you may request one alternative appointment by writing to the office at least three days in advance. --[3]--. We are grateful for your cooperation in helping us complete these visits smoothly. --[4]--. Please note that this notice applies to West Wing residents only; East Wing inspections will be announced separately. The office may be reached by telephone during business hours for general questions, but any request to change an appointment must be submitted in writing. Sincerely, Douglas Fenner Property Manager, Wexford Court Apartments

Marlowe Hair Studio Express Check-In Skip the counter, save the minutes Waiting at a crowded front desk can eat into time you would rather spend in the chair. Express Check-In is designed to spare you the wait and get your service started the moment you arrive. Instead of lining up at the counter, you handle the entire arrival process from your phone. How it works 1. Open the Marlowe app on the day of your visit and tap Express Check-In. 2. Confirm your name and the service you have booked. 3. Tell us if you are running a few minutes late so we can adjust your slot. 4. Take a seat in the waiting lounge. A team member will be notified once your check-in is confirmed and will come to bring you to your chair. Who can use it - Express Check-In is available for any appointment booked at least one day in advance. - Style Club members may also use it for walk-in visits, with no booking required. - First-time color consultations cannot be handled this way; please check in with the front desk coordinator instead. Ready to move straight to your chair? Open the Marlowe app and tap Express Check-In before you head over. Questions about your visit? Our front desk coordinator is glad to help in person or by phone during opening hours. ---------------------- Marlowe Hair Studio — Visit Feedback Please complete this form after your appointment. Responses are sent to the studio manager. Date of visit: March 15 Service received: Haircut and style Arrival method: Express Check-In Submitted by: Claire Whitfield Client type: Style Club member Booking: Walk-in, no appointment Stylist: Theo Barnes Ratings (1 = poor, 5 = excellent) Ease of check-in: 5 Wait time before service: 4 Stylist service: 5 Overall visit: 5 Comments: I dropped in without an appointment and was still able to use Express Check-In. I confirmed everything on my phone and had barely settled in before Theo came over to bring me to the chair. The service itself was excellent from start to finish. My only real disappointment was the waiting lounge on such a busy Saturday afternoon: it filled up so quickly that several of us were left standing, and I think a few more chairs would make a real difference next time. For office use — follow-up: Forward seating comment to the facilities team.

From: Bridget Callahan, Millbrook College Bookstore To: Professor Nathan Reyes Subject: Course Reader Preparation Reference: Order MC-2287 Dear Professor Reyes, Thank you for your request last week. The forty bound course readers for your Environmental Policy seminar have now been printed and assembled, and they are ready for you to collect. Please note that our bound readers are treated as oversized items. For that reason, they cannot be placed in our self-service locker bay, which holds standard packets only. They must instead be collected at the main service counter, where a staff member will confirm your order before releasing them. If it would be convenient, I can add an authorized name to your order; under the counter procedure, staff would simply check the authorized person's name against the order. You also asked whether any surplus readers could later be sent to you through our department office delivery service, and I would be glad to note that request on file. Please let me know how you would like to proceed, and on which day you plan to collect the readers, so that I can have everything prepared in advance. Best regards, Bridget Callahan Materials Coordinator, Millbrook College Bookstore ---------------------- Materials Collection Guide — Autumn Term This guide applies to all instructional materials prepared by Millbrook College Bookstore during the current academic term, and it lists the service points currently available to faculty and their designated representatives. Service point Eligible materials Available hours Required proof Notes Main Service Counter All materials, including oversized bound readers Monday–Friday, 9:00 A.M.–5:00 P.M. Faculty ID card, or a name listed on the order Representatives may collect items if named on the order Self-Service Locker Bay Standard packets and single texts only Daily, 7:00 A.M.–10:00 P.M. Access code sent by e-mail Oversized items are not accepted Department Office Delivery Standard packets only Delivered Tuesdays and Thursdays Order number confirmed by the department Oversized items are not eligible for delivery Returns Desk Unsold or surplus standard materials Monday–Friday, 9:00 A.M.–5:00 P.M. Original order number Oversized bound readers must be returned at the main service counter For questions about any service point, contact the materials office during counter hours.

Crestline Wireless Account Option Change Guidelines Account holders may adjust several monthly service options without visiting a store. Your plan tier and monthly data allowance may be changed at any time, and you may switch between paper and electronic billing whenever you wish. Certain other adjustments, however, require an account that has been active for at least twelve months. An international calling add-on falls under this tenure rule, and any additional device line beyond your account's original phone follows the same standard. A device protection plan may be added only within thirty days of activating a new phone. To request a change, contact our support team through live chat or by telephone. Requests received on or before the twenty-fifth of the month take effect at the start of your next billing cycle; requests received after that date apply one cycle later. ---------------------- Crestline Wireless — Live Support Chat Session date: March 23 Trevor Dunn: Thank you for contacting Crestline Wireless. How can I help? Gloria Espinoza: I would like to make a few changes to my account. Trevor Dunn: Could you confirm the name and phone number on the account? Gloria Espinoza: Gloria Espinoza, ending 4419. I have had the account for about two years. Trevor Dunn: Thank you. What would you like to change? Gloria Espinoza: I keep running out of data, so I need a larger allowance. I am also traveling overseas next month and would like international calling. Trevor Dunn: Anything else? Gloria Espinoza: My partner will start using a second phone, so I would like an additional device line on the account. I would also prefer paper statements from now on. Trevor Dunn: So that is a larger data allowance, international calling, an additional device line, and paper billing. I will forward this to our account services team. Gloria Espinoza: Thank you. This session has ended. A transcript has been sent to your e-mail. ---------------------- To: Gloria Espinoza (g.espinoza@brightpost.mail) From: Rebecca Lund, Account Services Date: March 23 Subject: Your recent account change request Reference: Chat session 88213 Attached: Guide to Managing Your Options Online Thank you for contacting Crestline Wireless. We have reviewed your four requested changes. None of these changes will be applied to your current bill; the effective date will follow Crestline's monthly processing rules. Because your account is enrolled in automatic payments, the one-time activation fee for the international calling add-on has been waived. Your larger data allowance, the switch to paper statements, the international calling add-on, and the additional device line have all been confirmed after review of your account history. For future adjustments, I have attached a step-by-step guide explaining how to manage these options yourself through your online account. Please reply with any further questions. Rebecca Lund Account Services Crestline Wireless Customer support is available daily from 8:00 A.M. to 9:00 P.M.

Marden Trust Bank — Cranbrook Avenue Branch Customer Service Directory New Personal Accounts Location: The Welcome Desk (Zone A) Available: Monday to Friday, 9:00 A.M. to 4:00 P.M. Please bring: photo identification and proof of home address Access: walk-in or appointment Loans and Mortgages Location: Consultation Room 2 (Zone C) Available: Tuesday and Thursday, 10:00 A.M. to 3:00 P.M. Please bring: a recent income statement Access: appointment required Currency Exchange Location: Teller Counter 4 (Zone B) Available: Monday to Saturday, 9:00 A.M. to 5:00 P.M. Access: walk-in Business Banking Location: Business Services Office (Zone D) Available: Monday, Wednesday, and Friday, 9:30 A.M. to 1:00 P.M. Please bring: business registration documents Access: appointment required Safe Deposit Boxes Location: Vault Room (Zone E) Available: Wednesday and Friday, 11:00 A.M. to 2:00 P.M. Please bring: photo identification (new rentals require a signed agreement) Access: appointment required This directory is updated at the start of each month. If you are unsure where to go, please ask any staff member. ---------------------- THE RIVERSIDE COMMUNITY BULLETIN Local Business Marden Trust Reorganizes Branch Services By Dana Whitmore, Staff Reporter Marden Trust Bank has changed the way customers are served at its Cranbrook Avenue Branch. Instead of lining up at a single counter for every request, visitors are now directed to separate zones according to the type of help they need. A notice about the arrangement was posted in the lobby on Monday morning. Branch manager Colette Duarte said the change followed months of customer surveys showing that shared waiting lines were the main source of complaints. "People waiting to deposit a check were often held up behind those with longer requests," she said. "Separating our services means each visit moves more quickly." Under the new arrangement, loan officers no longer share the main floor with tellers. Customers seeking a personal loan or a mortgage now sit down with an officer in a private room away from the counters. Everyday account tasks have also been grouped together: opening a new personal account and registering for online banking are now handled at one welcome point rather than at two different desks. Ms. Duarte encouraged customers to check the printed directory near the entrance, or to ask a floor assistant, before deciding where to wait. ---------------------- Marden Trust Bank — Service Request Form (Form SR-12) Please complete all sections in ink and hand this form to a floor assistant. Applicant Information Name: Beatrice Coleman Existing customer number: 40-88213 Preferred contact method: telephone Service Requested (select one) [ ] Open new personal account [ ] Personal loan or mortgage [ ] Currency exchange [X] Safe deposit box rental [ ] Business banking Visit Preference [X] By appointment [ ] Walk-in Preferred day: Friday Documents I can provide [X] Photo identification [ ] Proof of home address [ ] Business registration [ ] Recent income statement Comments / reason for request I have some valuables that I would like to keep stored securely. A neighbor who rents a box at this branch told me her inquiry was answered the same day, but I telephoned the branch twice last month to arrange this and never received a return call. I have decided to come in and submit the request in writing instead. Declaration I confirm that the information given above is correct. Signature: B. Coleman For staff use only Received by: ______ Reference: ______ Assigned zone: ______

Skylark Lounge — Visitor Services Guide Westhaven International Airport, Terminal 3. Refreshment Counter Service: hot drinks, snacks, and light meals Access: open to all lounge visitors Location: Main Hall, beside Entrance A Assisted by: Ruth Attwood Note: self-serve after 9:00 P.M. Reading Lounge Service: quiet seating and reading materials Access: available regardless of pass type Location: Level 1, quiet wing Assisted by: Simon Hollis Note: no phone calls Shower Rooms Service: private showers with towels Access: Premium cardholders only Location: Level 2, Corridor B Assisted by: Amara Okafor Note: reserve a slot at least 30 minutes ahead Work Pods Service: private booths for calls and work Access: Premium cardholders only Location: Level 2, Corridor D Assisted by: Diego Villanueva Note: keep voice levels low Assistance Desk Service: help with bookings and special requests Access: open to all lounge visitors Location: Main Hall, beside Entrance A Assisted by: Karen Sundberg Note: staffed during operating hours ---------------------- Skylark Lounge | Guest Information | Access Updates Notice: Lounge entry has changed. Why we made the change Entry lines grew long at busy hours, so we added self-service. How to enter Book online for an access code. Hold it at the self-scan reader on arrival, and keep your boarding pass ready. When to see our staff instead The self-service option works best for a single visitor with a standard boarding pass. Group bookings, guests needing assistance, and non-standard tickets should use the Assistance Desk. What our trial showed Before launch, our team ran the process for two weeks. We invited regular visitors to enter the private work booths using the self-scan readers, and we timed how long each entry took. The average was far quicker than before, so the procedure is now permanent. Questions? Contact us at skylarklounge.com/contact. Posted by Elaine Brandt, Guest Access Team. ---------------------- Ms. Yvonne Carver Lounge Manager Skylark Lounge, Westhaven International Airport Reference: New access procedure Dear Ms. Carver, I used the new self-scan entry last Tuesday before an early flight. The change suits a visit like mine very well. I was traveling alone with an ordinary boarding pass, and the automated entry was quick and simple. I stood behind a family with a group booking whose code the reader would not accept, and no staff member was nearby. Cases more complicated than one standard ticket clearly still need a person. My suggestion: please station a staff member near the readers during busy periods so visitors with unusual bookings are not left waiting. Thank you for considering my comments. Sincerely, Colin Radford Please reach me by e-mail, which I check daily.