TOEIC LR Collection 1 Test 4

To: Design Team From: Blake Sinclair, Operations Lead Date: October 15 Subject: ProjectStream Rollout on November 3 On November 3, our design team will move from our current tracking tool to ProjectStream, a new project-management platform selected after several months of review. The change will give us clearer scheduling views, simpler client reporting, and better version control across teams. ___131___, please complete the online training module before October 31. Once you have finished the module, your active project files ___132___ to the new platform on your behalf. ___133___. If you anticipate any difficulty meeting the deadline, please contact me directly so we can arrange support and minimize any disruption to your work. Thank you for your cooperation in helping this transition proceed as ___134___ as possible.

To: All Staff From: Nicola Trent, Operations Manager Date: August 4 Subject: Upcoming Office Relocation Dear Colleagues, Our team will move from the 12th floor to the newly renovated 15th floor over the weekend of August 16-17. ___135___, our mailing address and main phone number will stay the same, since the building's central mailroom will continue to route all deliveries as before. The new floor offers more meeting rooms, additional natural light, and a larger break area, all intended to improve collaboration and minimize disruption to client-facing work. All computers, monitors, and shared furniture ___136___ by the facilities team during the move, so that daily operations can resume without delay. Each employee is asked to pack any personal desk items that they wish to keep into the boxes provided near the mailroom by 5:00 P.M. on Friday, August 15. Please note that building access badges will be reprogrammed over the weekend, so the 15th floor will not be reachable until Monday. Your ___137___ to meet this deadline will allow the movers to finish before Monday morning. For questions or special arrangements, please speak with Owen Bergman in Operations, who will coordinate any individual needs. We appreciate the enthusiasm everyone has shown for the new space. ___138___. Sincerely, Nicola Trent

From: Wendy Kessler To: All Staff Date: October 3 Subject: Quarterly Peer Excellence Award Dear colleagues, The nomination window for our quarterly Peer Excellence Award is now open at Ellery Design Group. This ___139___ celebrates team members whose steady efforts shape our studio culture and elevate the quality of our work. Any employee may be nominated for ___140___ work on client projects, thoughtful mentoring of junior architects, or improvements to shared internal processes. ___141___ examples of collaboration, initiative, and design leadership qualify for consideration. Nomination forms are posted on the staff portal and must reach HR by Friday, October 25. All submissions are treated confidentially. We encourage each of you to put forward a colleague this quarter. ___142___. Sincerely, Wendy Kessler HR Coordinator

To: All Warehouse Staff From: Vincent Marlowe, Operations Manager Date: March 4 Re: Annual Inventory Count Our annual inventory count takes place next Tuesday and Wednesday. Zones A and B will be counted on Tuesday and Zones C and D on Wednesday. The ___143___ needed for this task will be provided at every counting station. Handheld scanners, tally sheets, and markers ___144___ at each station by 7:00 A.M. ___145___. Please confirm this code matches your zone before you begin. During the count, scan each pallet, record the quantity, and attach a green tag. A supervisor will spot-check entries, so keep your sheet ready. Stock must not be moved between zones during the count. ___146___, orders staged for outbound shipment may still leave the dock. Thank you for your careful attention.

Introducing Doorstep Rx — Now Available at Rowanbrook Pharmacy A convenient new way to receive your routine prescriptions at home at no extra charge. Beginning June 1, Rowanbrook Pharmacy will bring regular monthly prescriptions directly to customers who live within five kilometers of our shop. The service is offered free of charge to every registered patron and will run on a set weekly schedule. As part of the program, we will send a short text message reminder several days before each prescription is due to run out. To enroll, please complete a brief registration form at our front counter or through our website. Questions? Call us at 555-0142 or visit www.rowanbrookpharmacy.com.

Kelbrook Home Appliances — Warranty Registration Form Please complete every section below so that we may register your recently purchased appliance for manufacturer warranty coverage without delay. Product Information Product Category: Refrigerator Model Number: KHR-4820 Purchase Date: 14 March Owner Information Owner Name: Harold Cheney Delivery Address: 27 Merlebrook Avenue Contact Phone: 555-0198 Coverage Selection [X] Standard Coverage — a two-year term that is included automatically with every purchase, at no additional cost. [ ] Extended Coverage — a five-year term; although no extra fee applies, owners electing this option must attach a copy of the original sales receipt before the form is submitted. Submission Return the completed form to the customer service counter at any Kelbrook Home Appliances branch within 30 days of purchase; forms received after this period cannot be processed. Support and Status Inquiries For questions about your registration or to check the current status of your coverage, telephone our warranty helpline at 555-0142, available on weekdays only.

Renata Molina [4:22 P.M.] : Hi Isaac, Vivien — several items still open before tomorrow's client presentation. We need the site plan revisions finished and a final rendering ready to walk through. Isaac Trembley [4:24 P.M.] : I can take the rendering tonight. One issue though — I've got a site visit at nine tomorrow morning, so the plan revisions won't fit before the meeting. Vivien Chao [4:25 P.M.] : I can swap in for the site visit if that helps, though my afternoon is already tight. Renata Molina [4:27 P.M.] : That would save us. Isaac, take the plan revisions after the rendering. And Vivien, could you finish the elevation drawings once you're back from the site? Isaac Trembley [4:28 P.M.] : Done. I'll also touch up the scale model so every design is ready to present. Vivien Chao [4:30 P.M.] : Pile it on. Renata Molina [4:31 P.M.] : Thank you both. Let's regroup at eight.

Harriet Doyle (2:10 P.M.): Team, quick heads-up — Devon just called in sick, so the 2:30 strength class has no instructor. Twelve people are signed up and several are already checking in, so we've got barely twenty minutes to figure this out. Miles Okafor (2:11 P.M.): I could try to lead it, but I've only shadowed that format twice. Honestly, I'd rather not run it on my own this afternoon. Harriet Doyle (2:12 P.M.): Understood. Sabine, you taught this same class last month — any chance you can step in and cover today? Sabine Klein (2:13 P.M.): I've done it more than twice, so I should be fine. Give me a minute to pull up Devon's playlist and grab my notes. Harriet Doyle (2:14 P.M.): Great, thank you. Miles, since Sabine's teaching, I'll need you out front for the next hour — the members who've already arrived still have to be signed in, and anyone turning up late should be told the session is going ahead. Miles Okafor (2:15 P.M.): Understood. I'll take over from here so Sabine can get straight to the studio. Sabine Klein (2:16 P.M.): Thanks, both. See you back at the desk after class.

Museum Notebook By Camilla Neumann The Millpond Community Science Museum, a longstanding Bellrose Street landmark, opened its newest hands-on gallery, The Discovery Wing, on 12 March. The space fills the museum's renovated east hall and is aimed at families with school-aged children. It also lends out a rotating set of take-home experiment kits, free with a refundable deposit. --[1]--. Inside, three themed zones offer different kinds of play. --[2]--. The Wind and Water zone lets older children experiment with hand pumps, sails, and turbines. The Sound Studio lets visitors record short clips and see their voices as colored waves on a wall screen. --[3]--. However, the quietest area is the Little Sparks corner, a soft-floored space set aside for children under six. --[4]--. The Discovery Wing is open Tuesday through Sunday and is included with standard admission, though the Little Sparks corner issues timed passes on busy weekends. A planetarium-style dome with short shows about weather and the night sky will open beside it later this autumn. Families seeking a rainy-weekend outing will find plenty to enjoy.

Open Bench at Marleigh Pottery Studio Our Open Bench tier opens for enrollment this October. It is designed for returning students who have finished one of our beginners' or intermediate courses and want their own regular time at the wheel between the classes they take with us. What's Included Your $85 monthly fee meets the cost of up to 20 hours of self-directed studio time each cycle, along with use of every wheel, hand-building table, and shared hand tool on the floor. Members also receive a labeled storage shelf for works in progress and a standing 15 percent discount on clay and glazes purchased at the front counter. How to Enroll To join, first submit the interest form on our website, then book a thirty-minute orientation visit, and finally sign the workshop safety agreement and pay for your first month. Enrollment is capped at 25 active members per cycle; if the current cycle is already full, your name is added to a waiting list and you will be contacted when a place opens. End-of-Cycle Extras Members who log studio hours every week are also thanked for their consistency: once the 30-day period wraps up, the studio adds a no-charge kiln firing for one large piece to the account, to be used at the next scheduled loading. Missed weeks reset the count. Questions about the tier? Please contact Miriam Alcott, Studio Coordinator, at extension 4.

Ashmoor Hotels & Resorts Guest Loyalty Office 14 March Dear Valued Member, We are pleased to introduce Ashmoor Compass, a new middle tier in our rewards program, created in response to suggestions received from members over the past year. Compass sits between our entry Explorer tier and our top Summit tier, and is being added to the program rather than replacing either. At the Compass tier, you will enjoy guaranteed late checkout of up to two hours, complimentary breakfast for two on every second night of your stay, and priority use of the fitness facilities at our newly renovated coastal properties. Complimentary room upgrades continue to be a privilege enjoyed exclusively by our Summit members. To activate Compass, please sign in at our member website and select the Join Compass option on your profile page. Once enrolled, you may collect a small welcome gift at the front desk of any Ashmoor property during your next visit. For questions about existing reservations, our guest services telephone line remains available. Warm regards, Rowena Halliwell Director of Member Programs Ashmoor Hotels & Resorts

From: Terrence Ahmadi To: Helena Voskamp Date: 8 September Subject: Your 14 October appearance — next steps Dear Dr. Voskamp, Thank you for accepting our invitation to speak at the North Ridge Logistics Forum on 14 October. --[1]--. I am pleased to confirm that your session, titled Cross-Border Freight in a Changing Market, has been scheduled for the second morning block of the program, from 10:15 to 11:00. To support your presentation, our technical team will supply a laptop connected to the main projection screen, a wireless lapel microphone, and a printed set of handouts if you would like copies distributed to the audience. --[2]--. An honorarium of six hundred dollars — the association's standard rate for invited speakers — will be transferred to the account we hold on file within two weeks of the event, and a car will collect you from your hotel on the morning of the session. So that we can prepare the program booklet and load the visuals in advance, please send a short biography of no more than 150 words together with a copy of your final slide deck by 20 September. --[3]--. If any images in the slides require permission from a third party, kindly note this in your reply. It was a genuine pleasure to see you at our chapter dinner in Ellisport last April, when you had just returned from covering the shipping-line strike in Rotterdam. Several of our members are still asking about that assignment. --[4]--. I will write again in early October with the full program and travel details. Warm regards, Terrence Ahmadi Program Director, North Ridge Logistics Association

Hollingford Recycling Program Opens Second Drop-Off Center The Hollingford Recycling Program is pleased to announce that a second neighborhood drop-off center will open in Ferngate on Saturday, 11 October. The long-standing center on Marston Road will remain in full operation at its usual hours; the new Ferngate facility gives residents in one of the town's fastest-growing districts a nearby option for diverting everyday household materials. --[1]--. The Ferngate center will accept paper, glass, metal, and rigid plastics. Weekend hours at the new site have been extended: it will be open from 8:00 A.M. to 6:00 P.M. on both Saturday and Sunday, several hours longer than the Marston Road location keeps on weekends. For a full list of accepted items and other general program information, please visit www.hollingfordrecycles.gov. --[2]--. Visits to Ferngate can also earn credits through our new Recycler Rewards feature. To take part, register your household account on the program's website before your first drop-off. On each subsequent visit, scan the QR code posted at the entrance to log your activity. Accumulated credits may be redeemed at the customer counter for reusable containers and yard-waste bags. During opening weekend, program staff will be joined by members of Green Hollow, which has organized neighborhood park clean-ups and monthly tree-planting outings across the district since 2015. They will guide first-time users through sorting and field questions about Recycler Rewards. --[3]--. The program is inviting other neighborhood groups to apply as official collection partners. Partners host quarterly drop-off drives in their own area and receive materials-handling training from program staff. To learn more, call 555-0142 or submit an application at www.hollingfordrecycles.gov/partners. --[4]--.

Writing at Work: A New Weekend Series from Ardwick Learning Partners Launching this autumn — a four-session Saturday program in business writing, designed for mid-career professionals. Who this is for This series is for managers, team leaders and specialists who have moved past their first promotion and now spend a large share of their week producing written material — reports for internal committees, proposals for external partners, project updates, and briefing notes for senior colleagues. If you write regularly for readers who are busier than you are, this series was designed with you in mind. Background Over the past year, several corporate clients approached us at the close of unrelated consultancy engagements to ask whether Ardwick could put together a structured business-writing course for their mid-career staff. We began sketching the program after those conversations, drawing also on feedback we had gathered from graduates of our earlier presentation-skills course and on broader concerns about writing standards across the sector. What you'll do Each session presents a specific writing challenge drawn from workplace practice. The first Saturday concentrates on the short internal report, examining how to lead with the decision the reader must make. The second turns to persuasive documents — proposals, funding requests, recommendations — and how evidence is best arranged for a skeptical audience. The third looks at correspondence with external clients, including messages that must decline or delay. The fourth session brings all three together in a full drafting workshop, with individual feedback from the lead facilitator. Format and schedule The series comprises four consecutive Saturdays from 9:30 a.m. to 12:30 p.m., beginning 18 October, at our Charter Street studio. Places are capped at twelve participants per cohort so that written work can be reviewed in detail. Pre-work materials — short readings and a diagnostic writing task — are e-mailed one week in advance of each session, and every participant receives a printed workbook at the opening meeting. An optional online follow-up module for graduates of the series will be released next spring. The series is led by Ruth Farnsworth, formerly head of internal communications at a regional bank and a visiting lecturer in business writing at Ashvale University. It runs alongside our long-standing one-to-one executive coaching service, which remains available separately. A word from a returning participant "I completed Ardwick's presentation-skills course two years ago and signed up for this the day it was announced. I trust the way the team structures a course — it always feels like time well spent." — Callum Beattie, senior operations analyst How to enroll Visit www.ardwicklearning.com/writing to reserve a place or to request the full syllabus.

From: Dominic Halloran To: Beatrice Manning Subject: Cooling problem, Ashfield Conference Room Date: October 14 Dear Ms. Manning, I am writing to report a persistent cooling failure in the Ashfield Conference Room, which serves as the primary client meeting space for Thornwood & Associates here in Suite 402. For the past several days the room has been unable to hold a comfortable temperature, and the airflow from the ceiling vents is noticeably weaker than in the adjoining offices on our floor. This is the third such incident since we relocated to the building in March. The unit was serviced in June following a similar complaint, and again in late August after two of our attorneys had to move a deposition to a neighboring firm's suite because the room was unusable. On both previous occasions the temperature returned to normal within a day, but the problem has now come back. If a longer-term diagnosis is warranted, we would prefer that path over another short-term reset. A delegation from a corporate client is scheduled to arrive on the morning of October 21, and the Ashfield Room is booked for a full day of meetings and document review. I would be very grateful if a technician could be dispatched no later than October 19 so that the room is reliably in service before the visit begins. Please confirm the repair window once it has been assigned. Thank you for your prompt attention to this matter. Sincerely, Dominic Halloran ---------------------- Kingsley Tower Facilities — Repair Work Order Work Order #: WO-10842 Date Issued: October 15 Requesting Tenant: Thornwood & Associates, Suite 402 Building Contact: Dominic Halloran Service Location: Ashfield Conference Room, 4th Floor (north side) Equipment Identifier: AHU-04 (north bank) Reported Problem: reduced supply airflow at ceiling registers; unit performance intermittent Priority Level: High (tenant client visit within the week) Assigned Technician: Owen Fitzgerald Scheduled Date and Window: October 18, 8:00 A.M. to 11:00 A.M. Estimated Duration: 3 hours Special Instructions / Notes: This is the third service call logged against AHU-04 within the current year; please inspect the return damper and coil rather than resetting the controller. Tenant is to be credited one month of standard maintenance charges on the November invoice. Roof platform access must be arranged in advance through the ground-floor security desk. Confirm system performance in the Ashfield Room before leaving the site, as the tenant has a full-day client meeting scheduled for October 21.

To: Nolan Rivas From: Claire Whitmore Date: Wednesday, March 12, 9:40 A.M. Subject: Lobby refurbishment quotes Nolan: The owners of Marchwood Center, Hessington Plaza, and Underhill Court have all approved lobby refurbishment work this quarter, and each site needs a written repair estimate from a pre-vetted contractor before I can consolidate a single recommendation to send back to the owners. Please reach out to the following three firms today: - Renwick & Sons — request a full repair quote for the Marchwood Center lobby, with particular attention to the cracked terrazzo flooring along the entryway. - Talmadge Contracting — request a full repair quote for Hessington Plaza together with an on-site walk-through so their estimator can complete the reception-area survey he began earlier. - Fossett Restoration — request a full repair quote for Underhill Court, covering the lobby floor and the reception desk. All three written quotes must reach us by Friday, March 21, and the owners have set a firm ceiling of $12,000 per lobby, so ask each firm to keep its estimate at or below that figure. Please also note that Vernon Cade, our finance manager, will be traveling from March 18 onward and will not be available to review pricing during the second half of that window, so any figures that arrive late will have to wait until he returns. Thank you again for the excellent work you did last month locating an emergency roofer for Underhill Court on almost no notice. I have not forgotten it. Regards, Claire Whitmore Facilities Director Halden Group ---------------------- To: Claire Whitmore From: Nolan Rivas Date: Wednesday, March 12, 1:20 P.M. Subject: RE: Lobby refurbishment quotes Claire: I reached all three contractors this morning and can report back as follows. Renwick & Sons will not be able to bid on the Marchwood Center lobby. Their operations manager told me the firm has just signed an exclusive maintenance agreement with Broadmere Property Partners and can no longer take on repair work from other property groups until that arrangement expires next year. I have removed them from the Marchwood file. Talmadge Contracting confirmed within the hour. Their written quote for Hessington Plaza — $11,400, comfortably under the ceiling — arrived by e-mail just before noon, and I have booked their on-site walk-through for Tuesday, March 18 at 10:00 A.M. Fossett Restoration is willing to bid on Underhill Court but, before it will commit to a price, has asked me to confirm whether the scope stops at the lobby floor and reception desk or also takes in the corridor lighting behind the desk. Could you send me your answer by 4:00 P.M. today so I can pass it on to them before their office closes? Nolan Rivas Administrative Coordinator

Ridgeway Camera Club Bulletin — Autumn Workshop Preview Colette Ramsey Brings Night Landscapes to Ridgeway By Sylvia Pemberton September 12 Colette Ramsey, a landscape photographer whose long-exposure work has appeared in three regional gallery shows, will lead one of the two guest workshop tracks at the club's autumn weekend on October 18 and 19. Her Night Landscapes track covers rural scenery from twilight through full darkness. Across the two evenings, participants will practice bulb-mode exposures, star-trail composition, and the handling of ambient light. All sessions in this track run after sundown, and the group meets outdoors on both nights. Each registrant in the track receives a printed reference booklet on exposure settings, and everyone enrolled is entitled to a personal one-to-one critique session of half an hour with Ms. Ramsey at the close of the weekend. A sturdy tripod is required; remote shutter releases can be borrowed from the instructor for anyone who does not own one. Enrollment in the track is limited to twelve participants. The schedule for the second track, led by Warren Halliday, appears elsewhere in this bulletin. Members with questions about their enrollment should contact Emmett Blackwood at the club office. ---------------------- Warren Halliday — Wildlife in Motion: Session Schedule Session Date and Time Topic Location Group Cap Notes 1 Saturday, October 18, 6:30 A.M. Dawn shorebirds Hesketh Marsh boardwalk 10 Waterproof footwear advised 2 Saturday, October 18, 10:00 A.M. Fast-shutter techniques Ashgrove Community Hall, Room 2 10 Classroom session 3 Saturday, October 18, 1:30 P.M. Field practice: meadow subjects Hesketh Marsh, west trail 10 Telephoto lens recommended 4 Sunday, October 19, 7:00 A.M. Forest canopy species Larkmont Preserve 10 Meet at the main parking lot 5 Sunday, October 19, 2:00 P.M. Review and image selection Ashgrove Community Hall, Room 2 10 Personal laptop optional Registrants must sign in at the front desk no later than fifteen minutes before each session begins; anyone arriving after that time cannot join a field session already under way. Every registered participant is invited to an individual review appointment lasting thirty minutes with Mr. Halliday before departure on Sunday afternoon. ---------------------- To: Nadine Whitaker From: Emmett Blackwood, Workshop Registrar Subject: Your autumn workshop registration Date: October 15 Thank you for enrolling in this year's autumn workshop weekend at Ridgeway Camera Club. Your place is confirmed, and your registration payment has been received. Please bring a sturdy tripod for use on both evenings; if you would like to borrow a remote shutter release, one can be lent to you at the meeting point. As your sessions will run outdoors well after sundown on Saturday and Sunday, please dress warmly and wear closed shoes suitable for uneven ground. Before Saturday, please charge at least two camera batteries and bring one empty memory card, as there will not be time to clear cards during the sessions. In addition, kindly reply to this message no later than Thursday evening with one photograph you would like discussed during your review meeting with the instructor at the end of the weekend. Meeting instructions for each of your sessions will be posted at the club office by Friday afternoon, and a list of individual review time slots will be circulated on site.

Hazelwood Kitchen 44 Palmer Street, Northwood February 18 Dear Members of the Northwood Planning Board, I am writing on behalf of Hazelwood Kitchen, which has leased the corner storefront at 44 Palmer Street for the past four years. During that time we have built a steady following among neighborhood residents, and we are grateful for the community's continued support of a small independent restaurant. I would like to request a seasonal use permit to place tables and chairs on the section of public sidewalk directly in front of our entrance from May 15 through October 15 each year. The proposed seating area would occupy approximately 120 square feet along the frontage of our unit and would accommodate roughly sixteen guests at a time. In recognition of the impact this arrangement may have on people walking along Palmer Street, we are prepared to fund the installation of two planter barriers and a widened crossing marker at the nearest curb, according to whatever specifications the board considers appropriate. We hope these commitments demonstrate our willingness to share responsibility for the public space we would be using. Sincerely, Grant Holloway Grant Holloway, Owner-Operator ---------------------- Northwood Planning Board Meeting Minutes of March 11 In attendance: Chair Deborah Winters and all board members. Approved items • Member Naomi Draper submitted the final contract for the Palmer Street resurfacing project; the contract was accepted as read. • Member Patrick Egan presented the revised quarterly budget for the department, which was approved without amendment. • Member Simon Bhatt reported on the procurement of replacement office equipment for the municipal records room, and the purchase was authorized. Discussion items The board opened discussion on a request from Hazelwood Kitchen for a seasonal permit to place outdoor seating on the public sidewalk in front of its premises at 44 Palmer Street. Members raised questions about the width of the remaining walkway, the effect on the flow of people during the lunch hour, and whether an initial trial period should be attached to any approval. Public comment Alicia Moreno, building manager of Chesterton Court at 42 Palmer Street, addressed the board in opposition to the request. Ms. Moreno stated that pedestrian traffic on the block is already heavy at mealtimes and that outdoor seating would make it more difficult for the residents of her building to reach their entrance and receive deliveries at the curb. The board agreed to postpone a formal decision until its April session in order to review additional written comments submitted by Palmer Street residents. ---------------------- Hazelwood Kitchen — Spring Menu Item Description Portion Price Starters Roasted Beet Salad Baby beets and orange segments with goat cheese on mixed greens Single $9 White Bean Soup Slow-cooked with rosemary and finished with a drizzle of olive oil Cup or Bowl $6 / $9 Mains Pan-Seared Trout Served with lemon-butter potatoes and a portion of seasonal greens 8 oz $22 Roast Herb Chicken Half chicken with garlic bread and a small house salad Half bird $19 Wild Mushroom Pasta Hand-cut pappardelle with cream sauce and fresh thyme Regular $17 Desserts Warm Almond Cake Baked to order and served with vanilla ice cream Slice $8 Fruit Sorbet Rotating selection; please ask your server for today's flavors Two scoops $6 Our sidewalk terrace is open from May 15 through October 15, weather permitting. Residents of 42 Palmer Street receive fifteen percent off dinner service and may reserve terrace tables one week ahead of general booking. For reservations, call 555-0148 or visit our website.

To: Priscilla Osei; Damon Kroll; Beatrix Lemaire From: Wesley Tanaka Date: October 8, 9:12 A.M. Subject: Copier lease shortlist — Truro branch Team, Following last week's tender review, which I ran on behalf of the department, I have shortlisted four vendors for the copier lease at our new Truro branch, which opens to clients in January. Please score each option against the following criteria and return your comments by Friday. 1. Monthly lease cost measured against the approved procurement budget. 2. Print speed sufficient for the expected departmental print volume at Truro. 3. On-site service response window, which our operations team has flagged as the most sensitive variable, given the distance from any regional service center. The attached comparison chart sets out all four packages side by side. I will consolidate your scored responses before our meeting next Tuesday. Wesley Tanaka Cartwright Analytics ---------------------- Copier Lease Shortlist — Truro Branch Vendor Monthly Lease Print Speed Service Response Window Installation Standout Inclusion OptiPrint Solutions $340 42 pages per minute 3 business hours On-site setup by vendor technician Quarterly toner replenishment included Northshore Office Systems $295 55 pages per minute 4 business hours On-site setup by vendor technician Two staff training sessions included Vantage Copier Group $315 60 pages per minute Next business day On-site setup by vendor technician Secure cloud scanning module included Kestrel Business Machines $360 48 pages per minute 12 business hours On-site setup by vendor technician Two-year replacement warranty included All figures reflect the 36-month lease term negotiated during the tender. ---------------------- To: Wesley Tanaka; Priscilla Osei; Beatrix Lemaire From: Damon Kroll Date: October 10, 2:45 P.M. Re: Copier lease shortlist — Truro branch Wesley, Thanks for pulling this together — I realize I am the last of us to send my comments back. From here at the Halifax office, where we run two machines of the same class, I can tell you that any vendor that would leave the branch waiting more than four business hours for a technician simply will not work for Truro. The site is more than an hour from the technician base most of these vendors use, and a full day without a copier during month-end client billing has cost us real time before. Anything beyond that four-hour mark should be set aside regardless of price. A higher print speed would also be welcome, since the new branch will absorb most of the client reporting we currently handle here, but I would treat that as a preference rather than a hard filter. One further note: on total cost of ownership, the figure Priscilla and I have gone back and forth on most, her reasoning lines up closely with the criteria you set out, and it is worth circulating to the group before we meet on Tuesday. Damon Kroll Cartwright Analytics